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Progressive Chrysler Jeep Dodge Ram
Massillon, OH
1,024 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,024 reviews
June 28, 2017
Water Pump & Fan Belt Was 108miles from Progressive, spoke to Michael Corbin, said to have truck towed there, was there by 5pm and they automatically did a quick diagnosis, Was 108miles from Progressive, spoke to Michael Corbin, said to have truck towed there, was there by 5pm and they automatically did a quick diagnosis, told me they could fix truck in morning, hooked me up with a loaner so I could get to hotel. They had truck fixed by 9am the following day making my down time minimal to say the least. Cannot stress enough the professionalism and courtesy experienced from the service staff once again, makes me feel good 2.5yrs later that I chose the right dealer! More
by mgagliardo
Employees Worked With
Mike Corbin
June 17, 2017
Pleasant experience making a purchase Went to browse at Jeeps & because of salesman JustinCarter ended up buying a Jeep, Got a great deal. Pleasurable experience. Left very satisfied with Went to browse at Jeeps & because of salesman JustinCarter ended up buying a Jeep, Got a great deal. Pleasurable experience. Left very satisfied with my new Jeep. More
by Artie
Employees Worked With
Tim Sanders, Justin Carter, Tyler Baumgardner
June 16, 2017
Outstanding Customer Service Hilary Jackson went above and beyond to help me. When Allstate would not honor the extended warranty I purchased, Hillary went to bat for me and got m Hilary Jackson went above and beyond to help me. When Allstate would not honor the extended warranty I purchased, Hillary went to bat for me and got my repair covered. I appreciated everything she and Progressive did for me. Hilary is not only an asset to this organization but a competitive advantage. It's service like this that creates a loyal customer. Not only will I return to Progressive, but I will not hesitate to recommend them to someone else. More
by smh
Employees Worked With
Hilary Jackson
June 15, 2017
Horrible Service and Sales Guy Would Not Listen to Our Need We were in recently and unfortunately had to deal with Ben Siefke. We were looking at minivans and I told him what I wanted to see and he kept pushin We were in recently and unfortunately had to deal with Ben Siefke. We were looking at minivans and I told him what I wanted to see and he kept pushing the "top of the line" models at us. I said no, so he still kept trying and I had to keep telling him the exact car(s) I wanted to see and after two tries he finally brought the one to me that I wanted to see. Not only did he not care to listen to us, he was also just walking around drinking coffee while we were sitting at his desk waiting on him. He was acting busy when he clearly wasn't. Worst car salesman ever. I understand these guys are working for commission too and he wants to sell me the most expensive model. But when I repeatedly tell him that I'm not interested in all the "bells and whistles", he was not only wasting my time and his, but he made me never want to come back. Needless to say, we didn't buy a vehicle and we won't be back. I'll also be sure to let others know the awful service from this dealership. Maybe try putting the customer first next time. Just because I didn't want to buy the most expensive vehicle in the lot doesn't mean I wasn't going to make you a good commission there Benny boy. I would rate 0 stars but it made me select at least 1. If whoever is reading this has to deal with Ben, good luck and I'm sorry for you. More
by do.not.buy.a.car.here
Employees Worked With
Ben Siefke
June 06, 2017
Had some rework In February, my 2013 Chrysler 300C alternator failed with an internal short. This was not covered under any warranty even though it is a documented fa In February, my 2013 Chrysler 300C alternator failed with an internal short. This was not covered under any warranty even though it is a documented failure all over the internet for Chrysler cars. Thankfully the repair charge was reduced to a deductible amount. While the car was there, I had other service performed. The service advisor assured me that the shaking that I felt when I braked would be corrected by an alignment. The shaking was not eliminated at the time that I picked up the car and I just assumed that there was something else wrong with it that they did not find. Well, now almost 4 months and about 3,000 miles later, the front tires are bald on the outer edges. So much for that alignment and now I need 2 new tires. This is only surpassed by last summer when my car was there for an oil change and tire rotation when I found that the tires were not rotated and they said that they were. (I had one tire with a slow leak so I could keep track of which tire was where.) I took the car back in June and they refunded the alignment cost as it was not recommended at the time and gave a percentage discount for new tires. More
by LSC
Employees Worked With
Paige Proffitt originally
May 27, 2017
Best vehicle purchase experience I have ever had. Progressive has always been a quality dealer to work with, but having a salesman like Justin Carter made the buying experience enjoyable. He's friendl Progressive has always been a quality dealer to work with, but having a salesman like Justin Carter made the buying experience enjoyable. He's friendly and extremely knowledgeable, which puts you at ease right away. Justin is honest, hard working, and a real car guy, not just a salesman, striving to get you what you are looking for. Justin is also ethical with no pushy tactics. Whatever you may be looking for in a vehicle, Progressive is a five star dealership, and in my opinion, Justin Carter is a ten star salesman. Thanks for everything ! Terry Noall More
by Terry L Noall
Employees Worked With
Justin Carter
May 19, 2017
Hilary is an exceptional service advisor. Hilary should manage the entire service department because she is willing to go the extra mile for any customer. is an exceptional service advisor. Hilary should manage the entire service department because she is willing to go the extra mile for any customer. More
by Camlew8
Employees Worked With
Hilary Jackson
May 17, 2017
Fast and friendly service Mike and the rest of the staff were very friendly. They got my van in and out and even washed it for me. I wish I had a coupon for the price but it ne Mike and the rest of the staff were very friendly. They got my van in and out and even washed it for me. I wish I had a coupon for the price but it needed done. More
by savysesmom
Employees Worked With
Mike Corbin
May 15, 2017
Paul was great to work with! We will definitely be back when we're ready to purchase a new vehicle. Paul was absolutely wonderful to work with, in fact, the entire staff was! A We will definitely be back when we're ready to purchase a new vehicle. Paul was absolutely wonderful to work with, in fact, the entire staff was! As soon as we walked in it had a different vibe than most car dealers. Very polite and warm staff, not overly aggressive or pushy. My husband and I saw a van online printed it out, handed it to Paul and we are off! No typical pushiness or trying to get us into a deal we didn't want. Even worked with us on the price/financing. While we were waiting the entire staff were very personable and seemed genuinely happy to be there. They all, down to the owner, seemed happy and willing to help. Wanting us to purchase a car we were happy with as well as make a living for themselves. Alyssa in the finance office was also a dream to work with! Very upbeat, funny, knowledgeable, and honest. All in all it was the best experience at a dealership we have ever had as I know so many of us dread even walking in to a dealership. We will definitely be purchasing our next vehicle there as well as well as recommending them to everyone we know. Did I mention we live 45 minutes away from them? It was well worth the drive! Paul was funny and honest and made us feel like we got the deal we wanted and we were happy when we left unlike most times car shopping when you just feel defeated and taken advantage of.....Thanks Paul - you are awesome keep up the good work! Mike and Kelly More
by Happywithdodge
Employees Worked With
Alyssa Donahey, Paul King
May 15, 2017
Very pleased customer!! I was having a very difficult time finding the exact Jeep Grand Cherokee Summit I wanted to purchase in Michigan. Progressive Dodge had the exact vehi I was having a very difficult time finding the exact Jeep Grand Cherokee Summit I wanted to purchase in Michigan. Progressive Dodge had the exact vehicle I wanted with great incentives. Justin Carter helped make my purchase even better by providing answers to all of my questions. Finance manager Jimmy Dowling also provided fast answers and the best finance rate and incentives available; way better than what was available in Michigan. I have wanted to purchase a Jeep for several years and I am glad I made the choice to go with Progressive when I found my dream vehicle. I even purchased the additional service contract because Jimmy Dowling explained it very well. More
by John Edward Mazur
Employees Worked With
Justin Carter, Jimmy Dowling
