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Progressive Chrysler Jeep Dodge Ram

Massillon, OH

4.2
1,018 Reviews

7966 Hills and Dales Road Northwest

Massillon, OH

44646

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Showing 1,018 reviews

May 19, 2017

Hilary is an exceptional service advisor. Hilary should manage the entire service department because she is willing to go the extra mile for any customer. More

by Camlew8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hilary Jackson
Jun 20, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Camlew8, I completely agree that Hilary is an asset to us. It's great to know that she delivered quality customer service. Thank you for taking the time to leave us valuable feedback! Sincerely, John Karides Service Manager

May 17, 2017

Fast and friendly service Mike and the rest of the staff were very friendly. They got my van in and out and even washed it for me. I wish I had a coupon for the price but it ne More

by savysesmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Jun 20, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

savysesmom, Thank you for the positive feedback. I'm glad Mike was able to assist you quickly and efficiently. Please reach out to me at jkarides@progressiveautogroup.com and I add you to our coupon mail list if you are not already on it. All the best, John Karides

May 15, 2017

Paul was great to work with! We will definitely be back when we're ready to purchase a new vehicle. Paul was absolutely wonderful to work with, in fact, the entire staff was! A More

by Happywithdodge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Donahey, Paul King
May 15, 2017

Very pleased customer!! I was having a very difficult time finding the exact Jeep Grand Cherokee Summit I wanted to purchase in Michigan. Progressive Dodge had the exact vehi More

by John Edward Mazur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Carter, Jimmy Dowling
May 13, 2017

Awesome Experience Megan was awesome. She worked with Dean to help my niece get into a new Compass and out of her unsafe escape. I am very happy they could help and we w More

by BAM2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Waldron, Alyssa Donahey, Megan Roberts
May 11, 2017

Problem Since I am the only one that usually drives my SUV, I did not notice that my passenger leather seat had been cut over the front edge. I discovered it More

by Snyder, judy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Karides
Jun 20, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Mrs. Snyder, I'm happy that you were satisfied with your service with us. Thank you for being a loyal Progressive customer and allowing us to service your vehicle. We were happy to take care of the issue, and even happier to see how great your seat looks now! If you ever need anything in the future I can be reached at (330)879-3681. Thanks again for your business, and have a great day! Best Regards, John Karides Service Manager

May 06, 2017

Loss For Words Refused to give KBB value on my trade in only to benefit themselves for marking down "wholesale" prices on their used vehicles. Told me it was their More

by Steelhead82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gene Vance
May 06, 2017

I hate car dealerships I have bought twice at a dealership now and both times it has been Progressive. Several other dealerships have made the experience miserable and uninv More

by JasonR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service guys who cleaned my new truck and assisted.with the old one., Alyssa Donahey, Paul King, Steve Miller
May 05, 2017

Great experience Had a great experience.very helpful and fast very professional i would recommend to anyone. Good people to work with .i am very pleased with everythin More

by Mikey1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Donahey
April 07, 2017

Flexible and Trustworthy! I have been taking my Jeep to Mike for seven years and he always does a fantastic job. He makes appointments that work perfectly with my schedule, eve More

by cm.lutz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Apr 10, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

cm.lutz, I can't thank you enough for 7 years of loyalty to our dealership. Mike is going on his 8th year of service with us, and we can't thank him enough for the quality work he does taking care of customers. Mike is a valuable asset to our operation, and we are thrilled he has been consistently delivering a positive experience for you for all 7 years he's been here. Thank you for leaving us this wonderful review and choosing Progressive Dodge! Warm regards, John Karides Service Manager

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