Progressive Chrysler Jeep Dodge Ram
Massillon, OH
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Hilary is an exceptional service advisor. Hilary should manage the entire service department because she is willing to go the extra mile for any customer. is an exceptional service advisor. Hilary should manage the entire service department because she is willing to go the extra mile for any customer. More
Fast and friendly service Mike and the rest of the staff were very friendly. They got my van in and out and even washed it for me. I wish I had a coupon for the price but it ne Mike and the rest of the staff were very friendly. They got my van in and out and even washed it for me. I wish I had a coupon for the price but it needed done. More
Paul was great to work with! We will definitely be back when we're ready to purchase a new vehicle. Paul was absolutely wonderful to work with, in fact, the entire staff was! A We will definitely be back when we're ready to purchase a new vehicle. Paul was absolutely wonderful to work with, in fact, the entire staff was! As soon as we walked in it had a different vibe than most car dealers. Very polite and warm staff, not overly aggressive or pushy. My husband and I saw a van online printed it out, handed it to Paul and we are off! No typical pushiness or trying to get us into a deal we didn't want. Even worked with us on the price/financing. While we were waiting the entire staff were very personable and seemed genuinely happy to be there. They all, down to the owner, seemed happy and willing to help. Wanting us to purchase a car we were happy with as well as make a living for themselves. Alyssa in the finance office was also a dream to work with! Very upbeat, funny, knowledgeable, and honest. All in all it was the best experience at a dealership we have ever had as I know so many of us dread even walking in to a dealership. We will definitely be purchasing our next vehicle there as well as well as recommending them to everyone we know. Did I mention we live 45 minutes away from them? It was well worth the drive! Paul was funny and honest and made us feel like we got the deal we wanted and we were happy when we left unlike most times car shopping when you just feel defeated and taken advantage of.....Thanks Paul - you are awesome keep up the good work! Mike and Kelly More
Very pleased customer!! I was having a very difficult time finding the exact Jeep Grand Cherokee Summit I wanted to purchase in Michigan. Progressive Dodge had the exact vehi I was having a very difficult time finding the exact Jeep Grand Cherokee Summit I wanted to purchase in Michigan. Progressive Dodge had the exact vehicle I wanted with great incentives. Justin Carter helped make my purchase even better by providing answers to all of my questions. Finance manager Jimmy Dowling also provided fast answers and the best finance rate and incentives available; way better than what was available in Michigan. I have wanted to purchase a Jeep for several years and I am glad I made the choice to go with Progressive when I found my dream vehicle. I even purchased the additional service contract because Jimmy Dowling explained it very well. More
Awesome Experience Megan was awesome. She worked with Dean to help my niece get into a new Compass and out of her unsafe escape. I am very happy they could help and we w Megan was awesome. She worked with Dean to help my niece get into a new Compass and out of her unsafe escape. I am very happy they could help and we will recommend everyone to come here. Alyssa was also helpful and patient during the paperwork. Thank you. More
Problem Since I am the only one that usually drives my SUV, I did not notice that my passenger leather seat had been cut over the front edge. I discovered it Since I am the only one that usually drives my SUV, I did not notice that my passenger leather seat had been cut over the front edge. I discovered it when I was vacuuming the car getting it ready for vacation. The only service we had done about a month before was the removal of the dash for a blower problem. I wasn't sure what would happen when we complained but to my surprise John the service manager realized that it probably was done by them. He told us to get it fixed and they would pay for it. It is now fixed and am completely happy with the way he handled the problem. Thanks a bunch John and Progressive!!!! More
Loss For Words Refused to give KBB value on my trade in only to benefit themselves for marking down "wholesale" prices on their used vehicles. Told me it was their Refused to give KBB value on my trade in only to benefit themselves for marking down "wholesale" prices on their used vehicles. Told me it was their way of making up the difference for it by not giving Kelly blue book value . Avoid this place. Make it worth your while even if you have to drive a bit further for friendly experience without trying to get taken advantage of! More
I hate car dealerships I have bought twice at a dealership now and both times it has been Progressive. Several other dealerships have made the experience miserable and uninv I have bought twice at a dealership now and both times it has been Progressive. Several other dealerships have made the experience miserable and uninviting. I really cannot explain it but this is where you want to shop new or used. I know they made some money on me but I also left with the best interest rate, service contract and below market value price they could give me. It was not easy but they delivered with a smile and a warm heart even in this miserable 2017 spring rain. Thank you Paul for your knowledge and will to help me understand all the latest tech associated with my new RAM. Thank you Ally for going the extra mile to find the better rate even though I had my own financing. I genuinely appreciate your effort, even while wining this evening.... I am still thinking about the great deal you managed for my extended warranty. Thank you both again and a special call out to the sales manager Steve who had to deal with me being a PITA. You have a great attitude and an exceptional team. I could not have asked for a better buying experience. Jason C More
Great experience Had a great experience.very helpful and fast very professional i would recommend to anyone. Good people to work with .i am very pleased with everythin Had a great experience.very helpful and fast very professional i would recommend to anyone. Good people to work with .i am very pleased with everything. More
Flexible and Trustworthy! I have been taking my Jeep to Mike for seven years and he always does a fantastic job. He makes appointments that work perfectly with my schedule, eve I have been taking my Jeep to Mike for seven years and he always does a fantastic job. He makes appointments that work perfectly with my schedule, even when I call last minute. He is always reliable and makes servicing my Jeep extremely convenient. Mike always keeps me updated and the communication is great. I always look forward to seeing Mike when I bring my Jeep in, and it feels great knowing I can trust and feel confident leaving my car with the Progressive team. More