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Progressive Chrysler Jeep Dodge Ram
Massillon, OH
1,017 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,017 reviews
July 27, 2017
Mike Corbin is great Mike makes the process of setting an appointment and dropping off your car easy. He is a 5 star employee and you are lucky to have him. Thank you for Mike makes the process of setting an appointment and dropping off your car easy. He is a 5 star employee and you are lucky to have him. Thank you for a great experience. More
by BAM2002
Employees Worked With
Mike Corbin
July 18, 2017
Fast and knowledgeable ! As my first experience at Progressive was not as "easy going", Bill Talbott made sure I was taken care of right in my second dealings without even kno As my first experience at Progressive was not as "easy going", Bill Talbott made sure I was taken care of right in my second dealings without even knowing the first. Everything that needed to be worked on my car was done, fast, and correctly with just enough communication to keep me in the loop since I needed a rental. Thank you progressive ! More
by ashleyself
Employees Worked With
Bill Talbott
July 06, 2017
Easy and fast My car had a recall so I brought it in and didn't have to worry about it until I got it back. Drives great and had no issues with the rental. Bill Tal My car had a recall so I brought it in and didn't have to worry about it until I got it back. Drives great and had no issues with the rental. Bill Talbott took very good car of me More
by Rlwilson1
Employees Worked With
Bill Talbott
June 28, 2017
Water Pump & Fan Belt Was 108miles from Progressive, spoke to Michael Corbin, said to have truck towed there, was there by 5pm and they automatically did a quick diagnosis, Was 108miles from Progressive, spoke to Michael Corbin, said to have truck towed there, was there by 5pm and they automatically did a quick diagnosis, told me they could fix truck in morning, hooked me up with a loaner so I could get to hotel. They had truck fixed by 9am the following day making my down time minimal to say the least. Cannot stress enough the professionalism and courtesy experienced from the service staff once again, makes me feel good 2.5yrs later that I chose the right dealer! More
by mgagliardo
Employees Worked With
Mike Corbin
June 17, 2017
Pleasant experience making a purchase Went to browse at Jeeps & because of salesman JustinCarter ended up buying a Jeep, Got a great deal. Pleasurable experience. Left very satisfied with Went to browse at Jeeps & because of salesman JustinCarter ended up buying a Jeep, Got a great deal. Pleasurable experience. Left very satisfied with my new Jeep. More
by Artie
Employees Worked With
Tim Sanders, Justin Carter, Tyler Baumgardner
June 16, 2017
Outstanding Customer Service Hilary Jackson went above and beyond to help me. When Allstate would not honor the extended warranty I purchased, Hillary went to bat for me and got m Hilary Jackson went above and beyond to help me. When Allstate would not honor the extended warranty I purchased, Hillary went to bat for me and got my repair covered. I appreciated everything she and Progressive did for me. Hilary is not only an asset to this organization but a competitive advantage. It's service like this that creates a loyal customer. Not only will I return to Progressive, but I will not hesitate to recommend them to someone else. More
by smh
Employees Worked With
Hilary Jackson
June 15, 2017
Horrible Service and Sales Guy Would Not Listen to Our Need We were in recently and unfortunately had to deal with Ben Siefke. We were looking at minivans and I told him what I wanted to see and he kept pushin We were in recently and unfortunately had to deal with Ben Siefke. We were looking at minivans and I told him what I wanted to see and he kept pushing the "top of the line" models at us. I said no, so he still kept trying and I had to keep telling him the exact car(s) I wanted to see and after two tries he finally brought the one to me that I wanted to see. Not only did he not care to listen to us, he was also just walking around drinking coffee while we were sitting at his desk waiting on him. He was acting busy when he clearly wasn't. Worst car salesman ever. I understand these guys are working for commission too and he wants to sell me the most expensive model. But when I repeatedly tell him that I'm not interested in all the "bells and whistles", he was not only wasting my time and his, but he made me never want to come back. Needless to say, we didn't buy a vehicle and we won't be back. I'll also be sure to let others know the awful service from this dealership. Maybe try putting the customer first next time. Just because I didn't want to buy the most expensive vehicle in the lot doesn't mean I wasn't going to make you a good commission there Benny boy. I would rate 0 stars but it made me select at least 1. If whoever is reading this has to deal with Ben, good luck and I'm sorry for you. More
by do.not.buy.a.car.here
Employees Worked With
Ben Siefke
June 06, 2017
Had some rework In February, my 2013 Chrysler 300C alternator failed with an internal short. This was not covered under any warranty even though it is a documented fa In February, my 2013 Chrysler 300C alternator failed with an internal short. This was not covered under any warranty even though it is a documented failure all over the internet for Chrysler cars. Thankfully the repair charge was reduced to a deductible amount. While the car was there, I had other service performed. The service advisor assured me that the shaking that I felt when I braked would be corrected by an alignment. The shaking was not eliminated at the time that I picked up the car and I just assumed that there was something else wrong with it that they did not find. Well, now almost 4 months and about 3,000 miles later, the front tires are bald on the outer edges. So much for that alignment and now I need 2 new tires. This is only surpassed by last summer when my car was there for an oil change and tire rotation when I found that the tires were not rotated and they said that they were. (I had one tire with a slow leak so I could keep track of which tire was where.) I took the car back in June and they refunded the alignment cost as it was not recommended at the time and gave a percentage discount for new tires. More
by LSC
Employees Worked With
Paige Proffitt originally
May 27, 2017
Best vehicle purchase experience I have ever had. Progressive has always been a quality dealer to work with, but having a salesman like Justin Carter made the buying experience enjoyable. He's friendl Progressive has always been a quality dealer to work with, but having a salesman like Justin Carter made the buying experience enjoyable. He's friendly and extremely knowledgeable, which puts you at ease right away. Justin is honest, hard working, and a real car guy, not just a salesman, striving to get you what you are looking for. Justin is also ethical with no pushy tactics. Whatever you may be looking for in a vehicle, Progressive is a five star dealership, and in my opinion, Justin Carter is a ten star salesman. Thanks for everything ! Terry Noall More
by Terry L Noall
Employees Worked With
Justin Carter
May 19, 2017
Hilary is an exceptional service advisor. Hilary should manage the entire service department because she is willing to go the extra mile for any customer. is an exceptional service advisor. Hilary should manage the entire service department because she is willing to go the extra mile for any customer. More
by Camlew8
Employees Worked With
Hilary Jackson
