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Progressive Chrysler Jeep Dodge Ram

Massillon, OH

4.2
1,016 Reviews

7966 Hills and Dales Road Northwest

Massillon, OH

44646

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Showing 1,016 reviews

December 03, 2024

Candice was awesome ! ! Definitely someone you can trust bringing your vehicle to !! Great communication about your vehicle !! very knowledgeable about the customer service More

by Mike1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice
Dec 18, 2024 -

Progressive Chrysler Jeep Dodge Ram responded

Thank you very much for your positive feedback and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

October 29, 2024

I had service performed on my Jeep Grand Cherokee. Kevin Elton was my service advisor. Kevin and his team did a fantastic job. I recommend their service department to anyone that needs service. More

by Bruce
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kevin Elton
Nov 12, 2024 -

Progressive Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience and for the 5-star review Bruce. Your recommendation means the world to us and we look forward to working with you in the future!

October 14, 2024

Great service! Candace and her staff have always been efficient and honest about needed services and cost. More

by Darrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace
Oct 18, 2024 -

Progressive Chrysler Jeep Dodge Ram responded

Thank you for your feedback and 5-star review Darrell. We appreciate your business and look forward to working with you again in the future.

September 13, 2024

Worst ever they won't return phone calls Lied to the liason Salesforce lie gave me warm water waited forever to finalize paper work there. There computer system ducked they didn't know how to work the n More

by mickey5665
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason
Sep 23, 2024 -

Progressive Chrysler Jeep Dodge Ram responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our sales and service teams do their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

June 14, 2024

Definitely did a great job on our jeep wrangler recall. Kevin was great to work with. More

by christopher.gamble13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 17, 2024 -

Progressive Chrysler Jeep Dodge Ram responded

Thank you for your feedback and 5-star review Christopher. We appreciate your business and look forward to working with you again in the future.

May 08, 2024

Mr kerrry and Mr night were great salesman. The service I received was exceptional. I would highly recommend this place to buy your next vehicle. More

by Clayrob1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Kerry, John Marks, Brian Glasper, Paul King
May 09, 2024 -

Progressive Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience and 5-star review. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. We hope you enjoy your new vehicle!

April 23, 2024

Took my Jeep in for speaker repair; dealt with Kane during the process. He was professional and had me taken care of in 30 mins with a loaner vehicle waiting. While the speaker was being repaied, they More

by Reymaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kane Medley
Apr 26, 2024 -

Progressive Chrysler Jeep Dodge Ram responded

Thank you for your feedback and 5- star review. We appreciate you taking the time to share your experience. We value your business and look forward to working with you again soon.

April 23, 2024

Terrible experience never buy a car from here. I drove from another state 4 hours and it took this place 45 days to send me my title. I followed up time after time for absolutely no one to call me More

by bigjosh8877
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim Sanders, Dean Waldrun , Maria Hattery, Alyssa Donahey
Apr 26, 2024 -

Progressive Chrysler Jeep Dodge Ram responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. The 45 day return on your title is standard as there is quite a bit of paperwork to handle and processes that need to be followed. We do apologize for the lack of communication. If there is anything we can do to help you in the future, please feel free to reach out to us directly.

April 16, 2024

This last recall service went very well. I was in and out in no time. More

by Tech professor
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose
Apr 17, 2024 -

Progressive Chrysler Jeep Dodge Ram responded

Thank you for your feedback and 5- star review! We appreciate your business.

October 04, 2023

I was ripped off from day one . Beware the manager salesman and Maria and service manager .. I came in every one seemed nice to nice but something didn’t feel right .Maria was so ove More

by Anna0383
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Maria , Brain , and the Mean Manager
Oct 18, 2023 -

Progressive Chrysler Jeep Dodge Ram responded

Very sorry to hear that you were unhappy with your experience. Thank you for your feedback and your patience as we investigate this situation. We hope to have the opportunity to earn back your business in the future.

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