Progressive Chevrolet - Service Center

My husband and I had a great experience buying our second truck from Progressive. Jim Hall was very attentive, answered all of our questions well, and just spent the time and effort to make sure we went hom truck from Progressive. Jim Hall was very attentive, answered all of our questions well, and just spent the time and effort to make sure we went home with the vehicle we wanted. We would definitely go back to Progressive Chevrolet again! More

Oil change and tire rotation I took my 2018 Chevy Silverado in for service and a couple warranty items. Kyle Pritchard quickly and accurately wrote down what I was requesting. He I took my 2018 Chevy Silverado in for service and a couple warranty items. Kyle Pritchard quickly and accurately wrote down what I was requesting. He fixed me up with a courtesy vehicle and then stayed in touch with me while my vehicle was being worked on. This is the second time I have worked with Kyle and will continue to work with him in the future. Thank you Kyle for all your help. More

Horrible service department and sales people that lie I bought a 2015 Jeep a year ago. During the sales process, there were issues with the battery and starting the vehicle. I had the sales person write u I bought a 2015 Jeep a year ago. During the sales process, there were issues with the battery and starting the vehicle. I had the sales person write up that if I had issues with the battery, they would replace for free. A month later, the battery died and it cost me $250 since they would not honor the free replacement. Not even a year later, the new battery failed. I took the battery out of the Jeep and walked into the parts department to exchange the battery, since it was clearly within the 3 year replacement warranty. I can't believe the series of events that unfolded. Prior to taking the battery for replacement, I had it checked at Autozone and charged it at home overnight. Nothing helped as it still would not start the Jeep. Logically, taking it to the dealer should result in a quick replacement. Not the case. The parts department refused to look at the battery since it was not in the vehicle. I expressed that the vehicle would not start. Why should I have it towed to the dealer if I can simply get a new battery and be on my way. I spoke with management who insisted their policy required that the vehicle was present, with battery in place, to run diagnostics. I expressed this was not practical since I could not start the vehicle and towing it would cause additional delays in getting to work (I was missing the morning at work to get this replaced). So I went back home, placed the bad battery back in the Jeep and got it to the service department only to find out I had to make an appointment. After waiting over an hour for my appointment, the service person took in the vehicle and said it would have to charge over 3 hours before they could run the tests. I didn't hear anything after the 3 hours passed so I reached out and was told the battery failed after 30 minutes charging and was replaced, covered under warranty. If I would have bought a new battery initially at Wal-Mart or Autozone, I would have walked out immediately with a replacement. Instead, trusting my dealer, I lost almost a complete day of work - to swap out a battery - ridiculous. I will never buy anything or have any vehicle serviced at Progressive. I will also tell everyone I know to never deal with Progressive. The sales people lie and the service is horrible. More

Service Experience The engine light came on last week in my 2017 Malibu and although it was late in the afternoon, Kyle Pritchard went the extra mile to assist me in get The engine light came on last week in my 2017 Malibu and although it was late in the afternoon, Kyle Pritchard went the extra mile to assist me in gettng the car in and a loaner waiting for me. I travel and needed the vehicle for sales calls. He took the stress level down for me in this situation. Very good customer service. . More

premium oil change Kyle pritchard is extreme knowledgeable and courteous! He is the reason I keep coming back to progressive! He really cares! He is very thorough in exp Kyle pritchard is extreme knowledgeable and courteous! He is the reason I keep coming back to progressive! He really cares! He is very thorough in explaining any issues! More

Great experience, highly recommend! Jim Hall helped my husband and myself to find the perfect truck we had been looking for! He is a very nice, knowledgeable and down to earth person, I Jim Hall helped my husband and myself to find the perfect truck we had been looking for! He is a very nice, knowledgeable and down to earth person, I feel like we couldn’t have gotten luckier with him greeting us when got there. Challace did a great job in financing too! Wonderful selection, fair pricing and they really work with you to get you the payment your looking for. Even tho this was almost three hours from our home I am glad we made the drive and would do it again. Thank you & Great work Progressive Chevrolet! More