Proctor Acura

Charles is friendly and provides great customer service. Quality of work is always great at Proctor Acura. Overall experience is always pleasant. Price is slightly higher than the average shop but they alwa Quality of work is always great at Proctor Acura. Overall experience is always pleasant. Price is slightly higher than the average shop but they always are willing to help out where they can with service coupons, etc. Also, you get what you pay for! More

We have purchased three cars from this dealer and have recived good deals and great service over the years. All the staff are pleasant and friendly. Robert Durand is a wonderful and knowledgeable salesp recived good deals and great service over the years. All the staff are pleasant and friendly. Robert Durand is a wonderful and knowledgeable salesperson and a pleasure to deal with. The service staff, the two mentioned above and Ron Plymel, who we have also worked with recently, are prompt, thorough, and very professional. They have always properly diagnosed problems on the first try, and we always get our car back cleaner than when we took it in for service. Also, the customer waiting area is a comfortable place to spend time in while your car is being serviced, is clean and spacious, and is well supplied with reading material and snacks/drinks. More

I had my first visit to Proctor Acura yesterday afternoon and was totally pleased with my experience there. I had been noticing a scrubbing feeling when I turn the vehicle and wanted to get it checked out. and was totally pleased with my experience there. I had been noticing a scrubbing feeling when I turn the vehicle and wanted to get it checked out. Charles, the service employee who assisted me, was very helpful & thorough in explaining what he found. I must say it was good to interact with someone in a service department who didn’t make me feel like I was clueless. I must also say thank you for your concierge services. I forgot about an email I needed to forward to a local newspaper before five and would not make it back home in time. However, thankfully I had my thumb drive with me and thanks to Proctor’s concierge services I was able to use the computer in their lobby and get the file emailed before my deadline. All around this was a very positive experience that I truly appreciate. Oh, also, on a hot summer day in North Florida the complimentary cold drinks are a plus. Thanks! More

Proctor Acura is truly embraces customer service. When I call in for maintenance, Ron or Charles remember who I am and make me feel like an old friend. Its hard to even think of buying a car from another d call in for maintenance, Ron or Charles remember who I am and make me feel like an old friend. Its hard to even think of buying a car from another dealership when you get this level of quality customer service and attention to detail. More

The waiting room is comfortable. The staff is consistently helpful and nice. The job is done correctly the first time. The dealership is convenient. The Saturday hours make it easy to get car consistently helpful and nice. The job is done correctly the first time. The dealership is convenient. The Saturday hours make it easy to get car serviced. More

Proctor Acura is great! They are extremely helpful and nice. They are also fast and efficent, and provide coffee and treats while you wait! Yum! nice. They are also fast and efficent, and provide coffee and treats while you wait! Yum! More

I have been driving an acura for the past 11 years and I appreciate the hard working service team. I thought I would take the time to mention that I recently took my car in for service and the team did an o appreciate the hard working service team. I thought I would take the time to mention that I recently took my car in for service and the team did an outstanding job. I appreciate the fact that I can use a loaner vehicle when booked in advance. Thanks Proctor Acura! More

Friendly staff and they exceed my expectations. I feel very confident with the service provided and they explain what is needed and what they recommended. very confident with the service provided and they explain what is needed and what they recommended. More

Brought my 04 TL in for service and was greeted by Charles. He was super courteous and made sure I had a loaner car as the repairs took a couple of hours, ( had to have o2 sensor and seat belt sensor Charles. He was super courteous and made sure I had a loaner car as the repairs took a couple of hours, ( had to have o2 sensor and seat belt sensor replaced). When I returned to the dealership my car was ready to go, washed and vacuumed. I live in Lynn Haven, Fl and could take my car to the local Honda dealer but I prefer the Proctor dealership even though it is 1:45 minute drive. More

Absolutely a positive experience dealing with Mac.He knew his used car inventory and when questioned about new cars, he was also well informed. He let us take a used car for a drive and kindly and patientl his used car inventory and when questioned about new cars, he was also well informed. He let us take a used car for a drive and kindly and patiently told us about a new Acura TL that exactly fit our need. No pressure ever and it was if he really cared about us. We highly recommend this dealership and this wonderful sales professional. More