Proctor Acura

My visits are consistently exceptional. I come to this dealership at least every three months for a variety of reasons such as an oil change or tire rotation. Each and every time I come in I I come to this dealership at least every three months for a variety of reasons such as an oil change or tire rotation. Each and every time I come in I truly enjoy my visit. The people in the service department are some of the most hospitable people I know and I wouldn't want to get my car serviced anywhere else. I'm a very frugal person, and I truly feel like I'm receiving excellent service for what I'm paying for. This Acura dealership has always been exceptional and I'm grateful for the kindness shown amongst the employees. More

Excellent Service I took in my car for oil change and other small issues. The service rendered was excellent and the staff specially Charles Boykin was very courteous. I took in my car for oil change and other small issues. The service rendered was excellent and the staff specially Charles Boykin was very courteous. It is always a pleasure to take car for service to Proctor Acura. More

Disappointed I recently had to get service on my 2012 TSX due to the brakes squealing. The squealing started in January, and I had the back brakes replaced. One I recently had to get service on my 2012 TSX due to the brakes squealing. The squealing started in January, and I had the back brakes replaced. One month later, I noticed that the brakes started squealing again. I could determine if the noise was coming from the front or the back. All I wanted was for the problem to be repaired. Unfortunately, I had to take my car in to the service department 4 TIMES. The 1st 3 times, I was advised that the noise was "normal" because I have open disc brakes. This response was not satisfactory because my brakes were squealing ALL THE TIME (morning, noon, and night, wet or dry). During this fourth visit, 2 servicemen rode with me so that they could hear the noise. This time, the problem was FINALLY fixed. Not only should it not have taken 4 visits for this problem to be resolved, I should have been offered a greater discount off my services. More

Not completely satisfied! First, I love my used car (only 3 years old) that I purchased from this dealership. Robert was very patient and kind. However, 3 days after buying t First, I love my used car (only 3 years old) that I purchased from this dealership. Robert was very patient and kind. However, 3 days after buying the vehicle, I noticed it had rust/corrosion behind the gas and brake pedals. I contacted Robert to ask him about it and he suggested I bring it in. Alex in service was great. I was not exactly thrilled at the response I got from him but that was not his fault. He basically told me that the car I just purchased from them had more rust than I thought. However, he assured me that it was no big deal and completely normal but could not tell me that this rust would not present an issue in a couple of years. I decided to speak to the general manager to voice my dissatisfaction. Myron also assured me that it was completely normal and said that he could take me outside and show me brand new vehicles with rust. My issue with our conversation is that he sort of chuckled "I'm not sure what you want me to do about it. There's nothing I can really do about it!" This really put a bad taste in my mouth. At that point I was just done and proceeded to ask "So you're not willing to take the car back?" He then said "There's nothing wrong with the car!" I then asked "So that's a yes or a no?" He then said with an attitude "That's a no!" I had no intentions of even wanting them to take the car back. I love the car and, if the rust isn't going to present an issue, great. I feel I got a good deal and definitely don't have buyer's remorse as I put down several thousand dollars. I honestly just asked that because I wanted to see how professional he would be with his reply. He failed big time. The only reason this dealer is getting 3 stars is because I don't feel it's fair to rate them poorly based on Myron's poor customer service. More

Great courteous service! I called for a service repair Tuesday evening and received an appointment for Thursday of the same week! Tony was accommodating, courteous and profess I called for a service repair Tuesday evening and received an appointment for Thursday of the same week! Tony was accommodating, courteous and professional! I love Proctor Acura! More

This is how a service call should work!! Excellent service visit! I made an appointment which was honored with a smile! It's great to be able to take vehicle straight to the people that know Excellent service visit! I made an appointment which was honored with a smile! It's great to be able to take vehicle straight to the people that know it best. The staff is great. Tony is pleasant as always and the price is as good as it gets! A+ for Proctor Acura!! More

Proctor Acura service I've been dealing with Proctor through 20 years and 4 different vehicles, and it's always a pleasure. Just a very well-run business, with the emphasis I've been dealing with Proctor through 20 years and 4 different vehicles, and it's always a pleasure. Just a very well-run business, with the emphasis where it should be -- on the customer. More

Excellent Service! Great experience working with staff! Service done in timely matter! Waiting area great filled with all kinds of goodies! Would recommend to everyone Great experience working with staff! Service done in timely matter! Waiting area great filled with all kinds of goodies! Would recommend to everyone! Even washed my car! More

Great experience, friendly customer service. Went into get my oil changed and tires rotated.Service was done quickly and even was offered a complimentary vacuum and wash.Even with the extra servi Went into get my oil changed and tires rotated.Service was done quickly and even was offered a complimentary vacuum and wash.Even with the extra service I was out the door within 55 min.While there employees checked on me and asked if I needed anything.Alex went over the multi point inspection with me and made sure I understood what was being done to my vehicle and why.Very professional. I would definitely return. More

Excellent customer service I've always been greeted with a smile when arriving at Proctor Acura for service. Service has always been exceptional! And you receive a car wash!!! I've always been greeted with a smile when arriving at Proctor Acura for service. Service has always been exceptional! And you receive a car wash!!! More