Pristine Mitsubishi

RUN AWAY! BETTER YET, NEVER COME! I really don’t know where to start with this review. There were so many classic “used car dealer” issues; I thought I was BETTER YET, NEVER COME! I really don’t know where to start with this review. There were so many classic “used car dealer” issues; I thought I was safe as it was a “brand name” car dealership, but I was wrong! Well, here goes… I found the car I wanted on the web…it was listed on both the CARFAX and the dealer’s site. I reached out to the dealer by filling in the web form and asked (specifically) what the warranty was. I told them that, when replying to me, “email works best”. Within 10 minutes I had a phone call, a text, and an email, NONE of which mentioned the warranty. I was told to come into the dealership, and everything would be discussed there. A definite red flag. When I arrived, I was finally told that the car came with just the 30-day New York State lemon law warranty – nothing further. When I was inspecting the car, I noticed that there was a small crease on one fender, as well as the fact that the driver’s seat belt wouldn’t retract when you unbuckled it. I was told by the salesman that those “would definitely be taken care of”. I also mentioned that the car was dirty (inside and out), but was told by the salesman (and sales manager) that would be taken care of as well. More on this later, but, spoiler alert – it wasn’t. The car was advertised as a CARFAX Great Value, since it was listed for about $7,000 below their book value. In fact, next to the $29,000 price on the site, it said “Pristine Promise”. Wow, sign me up! Well, by the time it was done, the price ballooned from $29,000 on the web to $35,000 at the dealership – this new price now included pre-sale inspection, pre-installed LoJack, and dealer fees, BUT STILL NOT tax and DMV costs! I was able to negotiate it down to about $32,000. Since I felt that this price was still reasonable, I got my down payment check from the bank and switched my insurance from my trade-in to the new car. Silly me, I should have figured that the jerking around wasn’t over yet…and it wasn’t. It only gets worse from here. So much for “Pristine Promise”, and “Great Value”. Since I wasn’t happy with just a 30-day warranty, I inquired about an extended one. I was able to get a dealer-provided 36 month/36,000 mile warranty for $2,400. If, when using this warranty, I serviced it with the dealer, there would be no deductible…but if I went elsewhere, a $200 deductible would apply. Fair enough. I asked to see the contract, and was told that they couldn’t print out the whole contract until it closed. Another red flag! I insisted, and was presented with a document that said “$200 deductible” for ALL repairs, regardless of where they were completed. I had to ask for a separate document which stated that the deductible wouldn’t apply if I brought the car to them. They did supply that after being pressed on it. Now, on to the closing. During the negotiation I had said that I wanted my credit union’s financing rate (7.33% for 72 months), and was told that it would be “worked out at closing”. I called the dealer the day before closing, to confirm that we’d be all set for the next day, and was told by the sales manager “they’re detailing the car right now, and fixing the seat belt”; I also repeated my desire about the interest rate, and was again told “it will be worked out at closing”. When I arrived for the closing, I stopped to look at the car. Detailed? Nope. Fender crease fixed? Nope. Seat belt fixed? Nope. I went inside, and was told they couldn’t fix the crease on the fender due to cost (which I accepted), but they couldn’t fix the seat belt either, even though that was spelled out specifically on the buyer’s agreement. They also said that THEY COULDN’T DO THE INTEREST RATE, and it was now nearly NINE PERCENT for 60 months! In all fairness, they eventually DID match the interest rate, but by this point I was done. If this is the start of the relationship, how can I trust them for anything else…? I walked away. YOU SHOULD STAY AWAY TOO! More

After reading several reviews, I decided to take a chance with this dealership, lured by a seemingly attractive deal. Unfortunately, my experience mirrored the worst of the warnings. The sales and finance te with this dealership, lured by a seemingly attractive deal. Unfortunately, my experience mirrored the worst of the warnings. The sales and finance teams, led respectively by Andrew (Sales Manager) and Ryan (Finance Manager), engaged in what felt like a classic bait-and-switch scheme. Initially, we agreed on a certain price, but as the process unfolded, they attempted to significantly increase the cost. Beyond the pricing issues, the dealership demonstrated a concerning lack of organization, resulting in numerous clerical problems that further complicated the buying process. This experience has been not only disappointing but also a lesson learned the hard way. I write this review in hopes of sparing others the same ordeal. Despite the appealing price, the frustration and potential financial manipulation are not worth the risk. I strongly advise prospective buyers to consider alternative dealerships where business practices are more transparent and customer service is a priority. Trust me, I understand the temptation, but knowing what I know now, I would unequivocally choose differently. More

DO NOT BUY FROM I went in with an appointment to look at the used BMW X5 that I was interested in purchasing. I really liked the car and offered cash deal on the spot. Very disappointed with the outright fa the used BMW X5 that I was interested in purchasing. I really liked the car and offered cash deal on the spot. Very disappointed with the outright false advertising and lies as you sent me an email with an exact price offer and they tried to upcharge that written offer by $2,500. The sales manager should be fired and salesman did not respond when I called it out. I will be leaving reviews of my experience all over your website and contacting the Better Business Bureau with complaints. Will become my personal mission to ensure everyone knows your dealership is unscrupulous and to purchase anywhere but your store. Really bad look. More

DECEIVING bait and switch dealer. FALSE ADVERTISING on all car related search websites by $6-8,000. Waste of time, low xxxxx and offers lowest trade in prices, even when you have h FALSE ADVERTISING on all car related search websites by $6-8,000. Waste of time, low xxxxx and offers lowest trade in prices, even when you have had the car appraised by other dealers and KNOW what it’s worth. Go somewhere that will treat you like a person. This dealer happened to have the car we were looking for in the color. They strung us alone after the test drive for a full 45 minutes at a desk afterward. Not only did they bring back an offensive offer for our trade-in but they wrote the price down on paper that was thousands of dollars higher than what was advertised. When we got visibly upset they told us to “read the fine print”. Most dealers KNOW that people are shopping online first and do not do this to you anymore. This dealer is disgusting. We sat there, probably the dirtiest physical dealer room we have been in, had to smell fried food eaten at the desk of the salesman behind us and then get spoken to disrespectfully as they held our car key in the “managers office”. It took over ten minutes after being very upset to get our key back to leave. Save yourself the time and aggravation and scroll paste any car with Pristine Mitsubishi written under it. More

Total waste of time. We were looking to see and drive a Benz shown on their website. We called for an appointment at which time we asked and they confirmed the availabili We were looking to see and drive a Benz shown on their website. We called for an appointment at which time we asked and they confirmed the availability of the car. Called on the way (we drove an hour) to let them know we were soon arriving and to get the car ready. Once again they confirmed availability. We arrived. NO CAR! What a bunch of clowns ! Do Not Even Think of doing anything with this dealer . More

My name is Edwin Jose Ayuketah from Cincinnati Ohio. I have a very sad experience with this so-called Pristine Mitsubishi. I bought a 2019 Mercedes Benz GLS 450 4Matic in September 2023 through a salesp I have a very sad experience with this so-called Pristine Mitsubishi. I bought a 2019 Mercedes Benz GLS 450 4Matic in September 2023 through a salesperson called Mike. All transactions were done online and over the phone. I paid(cash) a total of $46,560 or so. I was asked to purchase insurance for the vehicle which I did through Progressive for 6 months renewable. I was to get a refund for my taxes and registration which was fraudulently calculated in the price. I called them about that, and as usual, they tendered apologies. To date, I am yet to receive the check. I paid a trucking company that picked up the car and delivered the car to my address on 10/04/2023. Surprisingly, the only piece of information that came along with the driver was a former owner's (a lady) death certificate. No bill of sale, title, etc etc in order to register and drive the car. Since then, my wife and I have called out there more than 80 times, all in smoke. I just spoke with another rep today, 11/15/2023 at 1 pm Eastern who played their usual tricks of transferring my call to a manager and the call dropped after about 7 minutes. It should be recalled that this is the corollary of this so-called dealership. This is a very sad and bitter experience. As I write, I wonder if this company is aware of the HIPPA rules and regulations that they violated by sending me a death certificate belonging to a previous owner. Violating her privacy, etc. I will advise buyers to stay away from this dealership. I am going to tweet as well as seek legal advice on this issue. More

Every terrible thing (BAIT & SWITCH, UNEXPLAINED FEES) you've heard about a car dealership can be found at Pristine Mitsubishi. Inquired about a pre-owned vehicle that had been on their lot since May o you've heard about a car dealership can be found at Pristine Mitsubishi. Inquired about a pre-owned vehicle that had been on their lot since May of 2023. Marketing reached out and offered to assist me with an appointment. Salesperson also reached out with pictures and confirmed the vehicle was available. When I asked about fees staff continuously dodged the question and changed the subject. Avoiding any discussion of numbers and explanation. When I asked about the out the door price, that's where the magic occurred and the car was no longer available. Cue the bait and switch. Although that car was gone, miraculously there were 2 other similar vehicles for 5-10 thousand more. Even their staff disagreed and tried to distance themselves from the dealership practice. Save your time and look elsewhere. More

Sales persons are confused how to deal and negotiate with the customer Most the time non sales person pose as sales person the customer Most the time non sales person pose as sales person More

Pristine Mitsubishi deserves an award for excellence and the MVP is Andrew P. He’s genuine , honest and doesn't push to make you give more than you say your able to pay. U look online and schedule a test dr the MVP is Andrew P. He’s genuine , honest and doesn't push to make you give more than you say your able to pay. U look online and schedule a test drive. Mitsubishis galore of course but surprisingly many other luxury brands included. This guy gets the job done and put me in a new 2019 (less than 20k miles)Ford Mustang and made the payments not much higher than my 13 Hyundai elantra. -300 down and low apr. I even convinced my wife that buying a mustang was something we had to do to be fiscally responsible. I dont know if she fully believed that but she loves taking it out for a spin. Thanks Andrew P. For saving me money and for trusting me enough to go with me on the test drive. The donuts were epic and we def made that light hehe j/k. But seriously check em out online and see for yourself. In and out under 2 hours and even checked in that night to see how I liked the car. Or to tell me not cool for the sick fishtails leaving the parking lot. Either way he sounded happy for me and The whole team at Pristine Mitsubishi made that the easiest and most enjoyable car buying experience period! Go to there website and see for yourself but make sure driving a really nice car for a really great price is something u want in your life:. Because thats what your gonna get when u do business with Pristine Mitsubishi. More