Priority Toyota Chesapeake

I had my 2016 Corolla serviced for oil change, tire rotation, etc. but I noticed that the tires weren't rotated yet I was charged for the service. This is not their normal high standard of service. rotation, etc. but I noticed that the tires weren't rotated yet I was charged for the service. This is not their normal high standard of service. More

Customer service is top notch. The scheduling leaves a bit to be desired. Dropped the truck off and was told it would be done that day. They ended up being short staffed and couldn The scheduling leaves a bit to be desired. Dropped the truck off and was told it would be done that day. They ended up being short staffed and couldn't get it done until the next day. Still the work was done well and my service agent was fantastic. Overall, I'll continue to use them. More

Everyone is pleasant and the lead team kept me informed about every step regarding my vehicle. about every step regarding my vehicle. More

I wrote in the other review the customer service I didn’t receive was horrible! The person I had to work with was too preoccupied to let me know my vehicle was ready and had me sitting for additional 30-45 m receive was horrible! The person I had to work with was too preoccupied to let me know my vehicle was ready and had me sitting for additional 30-45 min when she could have called. She claims she did but that is a complete lie and don’t mind showing my phone record and if I can get this text I should have gotten one my car was done. Twenty two minutes to even have someone say hello have you been helped. I would have rather went some where else and paid for my oil change then deal with ppl that clearly don’t care. More

Good job everybody and Happy holidays and enjoy your days off. See you next year off. See you next year More

Need to go back to the teams that the service desk were divided into, the new way isn’t working. But your staff is amazing and handle the excessive workload with professionalism and grace. divided into, the new way isn’t working. But your staff is amazing and handle the excessive workload with professionalism and grace. More

Priority Toyota chesapeake is the best car dealership i have used to service my car & my mother's car for 30 years. Christian Morales is an outstanding assistant service manager. have used to service my car & my mother's car for 30 years. Christian Morales is an outstanding assistant service manager. More

My appointment took entirely too long for a simple oil and filter change. The dealership did not top off my other fluids such as my windshield wiper fluid and did not re-set my maintenance required notif and filter change. The dealership did not top off my other fluids such as my windshield wiper fluid and did not re-set my maintenance required notification. Recommend lowering the number of appointments and doing some intensive process improvement More

Kenyan's customer service was great. I'm always satisfied when I come to Priority Toyota. I'm always satisfied when I come to Priority Toyota. More

We've bought multiple cars for our family here, and had good experiences with the service department. good experiences with the service department. More