Priority Toyota Chesapeake

Car purchase is never fun or easy. We hit a lot a bumps in the road but Larse Lucas was professional and handle everything calmly, even when I may not have been. Kudos for his mild temperament and professi in the road but Larse Lucas was professional and handle everything calmly, even when I may not have been. Kudos for his mild temperament and professionalism. More

I have been using this dealer's service center for over two years now and have been VERY satisfied. Glenn Bozeman, a service rep, is very informative about your service needs, explains thoroughly wh over two years now and have been VERY satisfied. Glenn Bozeman, a service rep, is very informative about your service needs, explains thoroughly what has been done, yet if you want more will call up the tech that actually worked on your vehicle. They have an "Oil Change Club" that saves me a lot of money, and I use it every 5000 miles now religiously. I have had my 2011 4WD Toyota Tundra lifted with a "Leveling Kit" I purchased myself (Bilstein 5100 Racing Shocks + 1" block in rear springs), a Toyota anti-sway bar installed, and AMP Research Electric Steps installed on my vehicle for hundreds of dollars LESS than a written quote from Eastern (labor rates only, I purchased the parts online), The job they did was wonderful, and I got to speak with the installers myself during the job. Good guys, loved their jobs, loved working for Priority. I felt very good about their work. My only VERY minor complaint is that the LED lights that came with the Electric Steps are not holding up on the truck body, and were not placed correctly initially, but when I brought it back they fixed them no charge, and cheerfully. MOST importantly, the service manager for the 4WD lifts explained very carefully that when lifting a Toyota front end, additional parts (not expensive... like $40) were required to prevent long term damage to the front drive train. This was never brought up or explained to me by Eastern. I VERY much liked the extra effort that this team put into my truck, and I would strongly recommend them for other Tundra owners looking for lifts. (Still, do your own homework first!) Be prepared to wait awhile in their nice lounge and restaurant, as they are often busy, being so popular. I'm not sure I would buy a new vehicle from them, as their prices are a bit higher than their competition, but they seem to offer a good lifetime warranty on the engine.(and other amenities). I have owned (or driven) a Toyota since my first 1971 Toyota Corolla, and have owned three Toyota trucks. I STILL have my 1995 Toyota T100 with over 240,000 miles on it and it runs like new, and a 2006 Camry (never had a recall on it). You simply can't go wrong with Toyota, period. More

I have been going to Priority Toyota for many years. Kenyan Mullen has been my Service Advisor during that time. I have found him to be professional, friendly, knowledgeable and always looking out for w Kenyan Mullen has been my Service Advisor during that time. I have found him to be professional, friendly, knowledgeable and always looking out for whats in my best interest. He has kept my 2002 Camry XLE running like new. I'm a car guy and like many of the other new models that are out now but when I think that I would have to leave the trusted relationship that I have with Kenyan and Priority Toyota. Well it's just not worth it. More

My sales person was very nice, however pretty pushy. My problem has been with the service department. My first problem was with my paint protecting sealant. When I bought the protecting sealant I was tol problem has been with the service department. My first problem was with my paint protecting sealant. When I bought the protecting sealant I was told it would not have to be reapplied. However, I was told by the service department that I had to have it reapplied every six months for a fee. After inquiring more I found out that he had lied just to make me spend more money. Plus, every time I take my car to them for the simplest work, with an appointment, I have to wait for hours. My tires are never rotated when they are suppose to be, but when I contact them about the issue they refuse to answer. More