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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,083 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,084 reviews

November 22, 2024

Awesome dealership, the Priority Team went the extra mile to make our deal a reality ! More

by Tacoma2211!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
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November 21, 2024

Have always received excellent service from techs and service advisors like Michelle B. Also Elmer from Sales for excellent assistance. More

by Esto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bozeman
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Nov 21, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us at Priority Toyota Chesapeake! We're delighted to hear that Michelle and Elmer provided excellent service and assistance. We look forward to serving you again in the future!

November 20, 2024

No air added in the tires after the promise that it is included in the services. Not happy about that. Felt disappointed More

by Emmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnard
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Nov 21, 2024 -

Priority Toyota Chesapeake responded

Hello Emmanuel, Thank you for sharing your experience and bringing this issue to my attention. I apologize for the oversight regarding your tire service as this is not reflective of the level of service that my team aims to provide. We'll use this feedback to make improvements moving forward. However, should you wish to discuss your experience further, please don't hesitate to reach out directly so my team and I can make things right. Thank you, Jose Ott - Service Manager - joseott@lithia.com

November 19, 2024

Service department needs a lot of work. A sense of urgency would help! I shouldn’t need to spend a day on an oil change. A appointment is made marking a slot for your service. Not to be del More

by Hjbglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
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Nov 21, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing this feedback. Your frustration regarding the delay you experienced throughout your service appointment is understandable. This level of service is not reflective of the efficiency that we strive to provide, and I apologize for any inconvenience that was caused. I'd appreciate an opportunity to address these concerns with you directly to make things right. Should you wish to discuss this matter further, please don't hesitate to reach out directly via my contact below. Thank you, Jose Ott - Service Manager - joseott@lithia.com

November 19, 2024

Great customer service and attention. Magnificent tech service. Fast and convenient online payment. Thank you More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Showers 🤩🤩🤩🤩🤩
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Nov 19, 2024 -

Priority Toyota Chesapeake responded

Barbara, we're delighted to hear you enjoyed the customer service and tech support at Priority Toyota Chesapeake. Thank you for highlighting our convenient online payment system too! We appreciate your feedback and look forward to serving you again.

November 19, 2024

Joe Sloan is amazing. He provides the best customer service experience. Very personable and professional. More

by scjefferson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
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Nov 19, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Joe provided such a fantastic experience at Priority Toyota Chesapeake! Thank you for highlighting his personable and professional service. We appreciate your feedback!

November 19, 2024

Love the Video where they walk you vehicle showing you everything top to bottom, makes you feel like a mechanic 🤪 More

by Dweasl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
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Nov 20, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us! We're happy to hear that you appreciated our team's efforts regarding the service video, as we strive for transparency and absolute customer care in all aspects of our service. We look forward to an opportunity to assist you again in the future at Priority Toyota Chesapeake - take care!

November 19, 2024

Service was great however when I arrived to get my car you had 5 service managers sitting and only 2 working with the line out the door. Customer service is not very good and would cause me to look elsewh More

by Djc61078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen, Aaron Rainey, Joe Sloan, Sean Przybyl, Dan Yohn, Danielle Barnard, Taryn Kemp, Allison Prigrom, Ron Botelho, Aaron Rainey
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Nov 20, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience. I regret to learn that you were not 100% satisfied with your service visit, and I understand your frustration. I'd appreciate an opportunity to address these concerns with you directly to ensure they are met with a proper resolution and your confidence in our service is restored moving forward. Should you wish to discuss your experience in more detail, please reach out to my contact below at your earliest convenience. Thank you, Jose Ott - Service Manager - joseott@lithia.com

November 18, 2024

The team is always friendly and helpful. but the appointment system doesn’t guarantee next in line service More

by Kathysnyderobx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle …
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Nov 18, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're glad to hear that our team provided friendly and helpful service. We appreciate your feedback regarding our appointment system, and we will address this with our team to make improvements moving forward. We appreciate you choosing us for your vehicle needs! Should you have further concerns, please don't hesitate to reach out to our team - we're happy to assist!

November 18, 2024

Excellent service and scheduling. Work done in time quoted by service advisor. Very professional and efficient More

by William.mcnulty3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Neal
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Nov 18, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that you had a professional and efficient experience with our team at Priority Toyota Chesapeake. Thank you for your kind words!

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