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Charles Barker Lexus Virginia Beach - Service Center

Virginia Beach, VA

4.9
284 Reviews

284 Reviews of Charles Barker Lexus Virginia Beach - Service Center

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June 04, 2025

Very attentive to my questions! I felt very comfortable there and appreciated their help! Thank you More

by Mauisusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in the service department
Jun 06, 2025 -

Priority Lexus Virginia Beach responded

Thanks for the 5 stars! We’re glad to know we could meet your expectations at Priority!

June 01, 2025

I purchased a Honda from priory Lexus my service experience was not the best because I have a Honda. My advisor seemed a little frustrated. I’ll see how my next visit is. More

by Tduncan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jun 02, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your feedback with us at Priority Lexus of Virginia Beach. We apologize if the service experience didn't meet expectations, and we appreciate your patience. We're committed to improving and hope to provide a better visit next time!

June 01, 2025

Everything was completed in a timely and professional manner. The time to complete all work was what I expected which made me very happy. Pricing is the one area that needs work. More

by LGLENN
Workmanship
Recommend Dealer
Yes
Employees Worked With
Crigg Smith
Jun 02, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your feedback with us! We're glad to hear that the service at Priority Lexus of Virginia Beach met your expectations in terms of timeliness and professionalism. We appreciate your input on pricing and will take it into consideration as we strive to improve our services.

May 30, 2025

Very happy with the service department. They are a knowledgeable, informative,respectful, and professional team. More

by Army wife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Jun 02, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that our service department at Priority Lexus of Virginia Beach met your expectations! Thank you for recognizing the team's professionalism and expertise. We look forward to serving you again in the future!

May 29, 2025

Their customers are their “Priority”. I appreciate being able to connect directly by text message More

by apl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grady Harris, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Moore
Jun 02, 2025 -

Priority Lexus Virginia Beach responded

Thanks for the great feedback! We’re always here to help whenever you need us.

May 29, 2025

I love this dealership! From sales to service department the staff has been very helpful, knowledgeable, kind and attentive! I’ve bought all my Lexus’s from this dealership More

by LAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Delaune
Jun 02, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your positive experience with Priority Lexus of Virginia Beach! We're delighted to hear that our team, especially Rose, has consistently provided excellent service. We appreciate your loyalty and look forward to serving you in the future!

May 25, 2025

Good service,warming,nice atmosphere,good refestment,cleanliness,very organized food coffee cookies water fesh . More

by chauquidang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike morris
May 27, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the service and atmosphere at Priority Lexus of Virginia Beach. We appreciate your feedback and look forward to welcoming you back soon!

May 25, 2025

The worst Lexus service I have ever been to the the prices are higher I pay 100 bucks for oil change in the dealer in Jacksonville FL here I paid 180 bucks the wait is longer they don’t over a loner ca More

by Abdullah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Brasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Priority Lexus Virginia Beach responded

Abdullah, I'm sorry to hear about your experience with our service. We strive for competitive pricing and efficient service, so it's disappointing to know we fell short during your visit. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Priority Customer Relations - feedback@priorityautomotive.com.

May 23, 2025

The dealership was great today with my service! My service person did a wonderful job. More

by neve.48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 27, 2025 -

Priority Lexus Virginia Beach responded

Thank you for your feedback! We’re happy to hear you had a good visit. If there’s anything we can do to make it 5 stars, we’d love to know. Priority Customer Relations - feedback@priorityautomotive.com

May 23, 2025

Bonnie was great on the phone and at the dealership. Super personable and professional, as was everyone else at Priority Lexus. With employees like Bonnie it’s no wonder that Priority Lexus is so highly More

by Hazukaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie Larowe
May 27, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your positive experience with Bonnie and the team at Priority Lexus of Virginia Beach! We're delighted to hear that our staff's professionalism made a great impression. We appreciate your support and look forward to serving you again in the future!

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