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Priority Lexus Virginia Beach - Service Center

Virginia Beach, VA

4.9
301 Reviews

301 Reviews of Priority Lexus Virginia Beach - Service Center

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June 13, 2025

Everything was great and timely . Even gave me a ride to get lunch . Well done Sam. More

by munnyspecial
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Petrosky
Jun 16, 2025 -

Priority Lexus Virginia Beach responded

Your feedback is appreciated! Thanks for being a valued customer.

June 12, 2025

Craig met me promptly and courteously at my prescribed appointment time. He explained the service to be provided and gave me an estimated completion time. He escorted me to the waiting lounge and invited More

by rhdejaegher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig - service
Jun 16, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience! We're delighted to hear that Craig provided prompt and professional service during your visit at Priority Lexus of Virginia Beach. We appreciate the feedback and look forward to serving you again in the future!

June 11, 2025

Great service! Easy going, helpful and informative, super cool video inspection that helped explain what was going on. I will be back! More

by fishman508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Jun 12, 2025 -

Priority Lexus Virginia Beach responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Priority Lexus of Virginia Beach provided a helpful and informative experience. We look forward to welcoming you back in the future!

June 11, 2025

First Class service! Quality service First - "People" Always......! Special thanks to Craig Smith. What an Amazing service consultant and representative of Priority Lexu More

by cgrob9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Connolly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Riccio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Grady Harris, Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Rose, Rob Brasco
Jun 12, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing such a glowing review of your experience at Priority Lexus of Virginia Beach! We're delighted to hear that Craig provided first-class service and made every visit exceptional. We appreciate your support and look forward to serving you again in the future!

June 11, 2025

Outstanding Service Department. Craig Smith is the best. Always anticipates our needs and act quickly to resolve. Each visit is a pleasure More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Smith
Jun 12, 2025 -

Priority Lexus Virginia Beach responded

Dave, we're delighted to hear that Craig and our service team at Priority Lexus of Virginia Beach have been taking such great care of you. Thank you for the kind words!

June 10, 2025

Everyone is very professional,courteous and helpful. Clean and organized staging area timely service,Brian was very concerned about my specific needs. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Jun 12, 2025 -

Priority Lexus Virginia Beach responded

Tom, we're delighted to hear that Brian and the team at Priority Lexus of Virginia Beach provided you with such professional and attentive service. Thank you for your feedback!

June 10, 2025

My experience from the time I walked into Priority Lexus has been phenomenal. The car buying experience was exceptional and has carried through to my first maintenance appointment. Thank you More

by tpaxton727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosalie
Jun 12, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that your experience with Priority Lexus of Virginia Beach has been exceptional from start to finish! Thank you for choosing us, and we look forward to continuing to provide top-notch service.

June 09, 2025

Great Service! Brian made sure all service requests were done.Great experience with the Service department. More

by WWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Winslow
Jun 12, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Brian and the service department at Priority Lexus of Virginia Beach provided you with a great experience! Thank you for sharing your positive feedback.

June 08, 2025

Superb service and understandingby Mike Moore. Appreciate the detailed video inspection and honest feedback. Also, appreciate Cliff's extra support and patience trying to figure out a digital key More

by jazzdomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Moore, Cliff
Jun 09, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Mike and Cliff provided superb service at Priority Lexus of Virginia Beach! It's great to know the video inspection and support with your digital key issue were helpful. Thank you for sharing your experience!

June 08, 2025

Bonnie is professional and accomdating in the service department. Live the update videos, keeping me informed on the progress of setvoce completion. More

by Queend37
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No longer at dealership
Jun 09, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience with Bonnie and the service team at Priority Lexus of Virginia Beach! We're delighted to hear that the update videos kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future!

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