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Priority Lexus Newport News

Newport News, VA

4.9
631 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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12831 Jefferson Avenue

Newport News, VA

23608

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Showing 631 reviews

February 07, 2025

Service team do amazing work, keep you updated and efficient - thank you I appreciate it More

by Sammie Long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose the technician
Feb 18, 2025 -

Priority Lexus Newport News responded

We appreciate your 5-star review! Thank you for choosing Priority!

February 06, 2025

The staff was exceptional and it’s always a pleasure to travel from Richmond to this great location for service, they all made me feel so warm and welcoming and my spirits were lifted the moment I arrived More

by Prettyblack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jelani Todd and all the wonderful staff in service
Feb 07, 2025 -

Priority Lexus Newport News responded

Thank you for making the trip from Richmond to visit us at Priority Lexus Newport News! We're delighted to hear that our team made your experience warm and welcoming. We appreciate your kind words and recommendations, looking forward to seeing you again soon!

February 05, 2025

Outstanding! ! My service has always been timely, very professional and outstanding. I will recommend Priority to my family and friends. More

by grwatts12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya and Mr Dale
Feb 05, 2025 -

Priority Lexus Newport News responded

Thank you for the fantastic feedback! We're delighted to hear that your experiences with Priority Lexus Newport News have been timely and professional. We appreciate your recommendations to family and friends!

February 04, 2025

Mohamad is positively phenomenal, the best of the best. He makes his customers feel special and delivers fabulous customer service! Thank you, Dear Mohamad - you are a GEM! Matt Perez was fabulous prepa More

by Susan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad Mayassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jermaine - prepared my car to perfection!
Feb 05, 2025 -

Priority Lexus Newport News responded

Susan, thank you for the glowing review! We're delighted to hear that Mohamad and Matt provided such exceptional service at Priority Lexus Newport News. We appreciate your kind words and look forward to serving you again in the future!

February 04, 2025

I looked for a car and saved my money for well over two years. A year ago I met Kalie AbiSaab at the Lexus dealership in Virginia Beach. He was very patient and knowledgeable and enthusiastic about Lexus. More

by Bkleague
Recommend Dealer
Yes
Employees Worked With
Khalid Abi Saab
Feb 05, 2025 -

Priority Lexus Newport News responded

Thank you for sharing your experience with us at Priority Lexus Newport News! We're delighted to hear that Kalie provided such excellent service and helped make your car-buying journey a success. We look forward to continuing to serve you in our service department as well!

February 03, 2025

Always professional,friendly, explains eveything well regarding services being done. I’m always in and out with no problems. Love coming to Lexus for service. More

by Dasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya Gleason
Feb 03, 2025 -

Priority Lexus Newport News responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Priority Lexus Newport News consistently provides professional and friendly service. We look forward to seeing you again soon!

February 02, 2025

The team at Priority Lexus was transparent, honest, and helpful through the entire process of building my new Lexus! Todd was so nice to work with and put me in the car of my dreams! More

by Johnsonlindsaymichelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd
Feb 03, 2025 -

Priority Lexus Newport News responded

Johnsonlindsaymichelle, we're delighted to hear that Todd and the Priority Lexus Newport News team made your car-building experience so positive! Enjoy driving your dream Lexus!

January 29, 2025

Great service, easy to purchase a car, take time to review the benefits and options and add ons. More

by Rosebear65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad Mayassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Priority Lexus Newport News responded

We’re thrilled to see your excellent rating! Thank you for choosing Priority Lexus, and we’ll always aim to exceed your expectations.

January 26, 2025

Exceptional customer service from check in to completion of service. Everyone has always been helpful and informative! Nice that you get to access a video walk through of the evaluation of your car by the s More

by Paw4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyera and Jose Becerra
Jan 27, 2025 -

Priority Lexus Newport News responded

Thank you for sharing your experience with Priority Lexus Newport News! We're delighted to hear that our team provided exceptional service and kept you informed throughout the process. Enjoy those video walk-throughs, and we look forward to serving you again!

January 25, 2025

The guy who received me was very inefficient . Everyone else is great. My problem was solved..Kudos to the mechanics and to Latoya also , More

by Jelambi6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jan 27, 2025 -

Priority Lexus Newport News responded

Jelambi6, thanks for your feedback! We're glad to hear that Latoya and our mechanics at Priority Lexus Newport News were able to resolve your issue. We appreciate you bringing this to our attention and will work on improving efficiency in all areas.

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