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Priority Lexus Newport News
Newport News, VA
631 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 631 reviews
March 31, 2025
Mohammad was great to work with! He was exceptionally helpful! He knew an abundance of knowledge. He was exceptionally helpful! He knew an abundance of knowledge. More
by ginniecarr63
Employees Worked With
March 30, 2025
My visits to Priority Lexus Newport News’s Service Department is always pleasant. Darrell is always professional, caring and patient enough to answer all of my questions! Department is always pleasant. Darrell is always professional, caring and patient enough to answer all of my questions! More
by mahogany217
March 29, 2025
Excellent sales rep, very attentive and easy to deal with straight to the point no bull…. straight to the point no bull…. More
by Angele66
March 29, 2025
Loved the dealership, especially the coffee machine , LOL. MsShavon McKnight was so pleasant , patient and upbeat. A pleasure to work with. She was very forthcoming and responsive and made us feel comfor LOL. MsShavon McKnight was so pleasant , patient and upbeat. A pleasure to work with. She was very forthcoming and responsive and made us feel comfortable. Great personality . They are lucky to have her. We felt with about a dozen sales people in our search and she was by far ,the best. The Erbes Didn’t they still have they didn’t even have feathers More
by goappsvcu
Employees Worked With
March 28, 2025
Great service. I was shown via cell phone the full inspection and additional issue with my vehicle. Very professional customer service ! I was shown via cell phone the full inspection and additional issue with my vehicle. Very professional customer service ! More
by Keith Maxwell
Employees Worked With
Kyera
March 28, 2025
Customers are the Priority. They will work with you tirelessly to make sure you get the right car for you They will work with you tirelessly to make sure you get the right car for you More
by Yankeenin
March 26, 2025
I had a appointment I was checked in shortly after I arrived. My vehicle was serviced faster than I expected. Which was a pleasant surprise! Everything was explained thoroughly and they made sure I unde arrived. My vehicle was serviced faster than I expected. Which was a pleasant surprise! Everything was explained thoroughly and they made sure I understood whatever questions I asked! Overall I was very pleased with my service!!! More
by mslady2u50
Employees Worked With
Jose, Latoya and a tech guy named Taylor
March 25, 2025
Excellent service. Very professional from start to finish. I was very pleased with the entire staff. Very professional from start to finish. I was very pleased with the entire staff. More
by nanaqandn
Employees Worked With
March 24, 2025
It was a pleasure to meet Jose in the service department. I explained the problem with the shifter in the console and he very patiently explained what needed to be done to complete the repair. The job was do I explained the problem with the shifter in the console and he very patiently explained what needed to be done to complete the repair. The job was done very quickly considering the amount of work that was needed. I am very appreciative. Thank you Jose. Mary More
by Mary
March 21, 2025
Very poor in communication. I had to beg for my warrenty paperwork from the agent to the manager. Nobody listened. I had to beg for my warrenty paperwork from the agent to the manager. Nobody listened. More
by DA
