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Priority Lexus Newport News
Newport News, VA
631 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 631 reviews
January 22, 2025
I was very impressed with Daryl's expertise, and the manner in which he took care of us. I know him personally and he exceeded the professionalism of prior sales associates that I have encountered at o manner in which he took care of us. I know him personally and he exceeded the professionalism of prior sales associates that I have encountered at other dealerships. The staff was very accommodating. I am already referring others to this dealership. More
by thejordans35
January 22, 2025
Service manager Kyera was pleasant, attentive and thorough. Work on my car was done quickly. The waiting room had snacks and drinks, but it needed a separate area for those who needed to hold long thorough. Work on my car was done quickly. The waiting room had snacks and drinks, but it needed a separate area for those who needed to hold long talks on their cell phones. Overall, I was impressed, and I will return for our next service appointment. More
by anna_boykin
Employees Worked With
January 19, 2025
My experience on having my 2024 RC 350 F Sport serviced on Saturday was from a 1st Class Service Department and Merchandise store. Great communication from everyone i encountered especially from the Servic on Saturday was from a 1st Class Service Department and Merchandise store. Great communication from everyone i encountered especially from the Service Rep "Latoya" who displayed friendliness, attentiveness and great customer service skills throughout! Bravo Zulu! Be seeing y'all again at the next service. More
by Shagnasty
January 19, 2025
Mohamad at Priority Lexus of Newport News was a pleasure to work with. Very knowledgeable and helpful during the car buying experience! Highly recommended!!! to work with. Very knowledgeable and helpful during the car buying experience! Highly recommended!!! More
by Sjaustin74
January 16, 2025
Staff was polite and professional. Work was done in a timely manner. Lounge was comfortable. Work was done in a timely manner. Lounge was comfortable. More
by cindysix
Employees Worked With
January 11, 2025
They quickly identified my car’s problem and fixed in two days. I also got a loaner car to drive when they were fixing my car. People are friendly and professional. days. I also got a loaner car to drive when they were fixing my car. People are friendly and professional. More
by kueijih.lu
Employees Worked With
Darrel
January 07, 2025
Knowable service people (service writer and technician) . Waiting area was very clean. When I came in I was told it would take about an hour or hour and half and I was out in just over the hour. Taylor, my Waiting area was very clean. When I came in I was told it would take about an hour or hour and half and I was out in just over the hour. Taylor, my sale man came buy and checked to make sure I was being taken care of.. More
by darrel
Employees Worked With
