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Priority Infiniti of Greenbrier

Chesapeake, VA

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80 Reviews

1812 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 80 reviews

March 23, 2025

The salespeople were fine, but my experience was ruined by the manager, Bobby. During negotiations, he was aggressive and dishonest. He even coached his sales rep to use the phrase "throw you out of here" More

by canbri1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bobby-Manager, Vu Nguyen
Mar 25, 2025 -

Priority Infiniti of Greenbrier responded

Hello, it's concerning to hear about your unpleasant experience during negotiations, as this is not how we aim to conduct business. We appreciate your feedback and will address these issues internally to ensure a better experience in the future. If you'd like to discuss this further or have any other concerns, please feel free to reach out to me directly, thank you. John Colon - General Manager - johncolon@priorityauto.com

August 01, 2023

Absolutely the worst service I have ever encountered, they say they will call back, and they don't, the techs are clueless, couldnt get my check engine light to turn off and then said I needed a $3000 mo More

by regdog7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vince Seymore
Aug 07, 2023 -

Priority Infiniti of Greenbrier responded

We apologize for your poor experience with our dealership. We encourage you to reach out to priorityrep@priorityauto.com with further concerns regarding your experience. Thank you.

May 01, 2023

They do the best they can with the reduced staffing and lack of Infiniti support. The service admin team works very hard to provide their best customer service. More

by RDOUB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Washington , Vince Seymore, Opal Murphy, Vu Nguyen, Danny People
May 06, 2023 -

Priority Infiniti of Greenbrier responded

Thank you so much for your review of our dealership! Have a great day!

April 05, 2023

I have received vehicle service at 4 other locations, in different states, and the Greenbrier Infiniti location is the first location that provides slow service, with minimal communication and no amenities More

by milocha08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope
Apr 07, 2023 -

Priority Infiniti of Greenbrier responded

We appreciate your feedback regarding your experience with our dealership. We encourage you to reach out to priorityrep@priorityauto.com with further concerns regarding your experience - thank you.

April 03, 2023

I always feel welcomed and appreciated when I arrive at the dealership. Even with an unscheduled event my vehicle was repaired in a very short time. More

by mpiatt3
Recommend Dealer
Yes
Employees Worked With
Vince Seymore, Opal Murphy, Vu Nguyen, Danny People
Apr 05, 2023 -

Priority Infiniti of Greenbrier responded

Hi Mpiatt3, we are very happy to have provided you with such a positive experience!

October 21, 2022

It is very professional and proficient with their work. The customer service is great satisfied. More

by Davisjuan5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Opal Murphy
Oct 24, 2022 -

Priority Infiniti of Greenbrier responded

We're happy to hear this! Thank you so much for your review of our dealership!

October 15, 2022

Always great service, I was told they were short handed and it may take a little longer to complete the work on my vehicle. They still finished with my car quicker than I expected and it was washed as well More

by mpiatt3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Broderick Washington , Opal Murphy, Danny People
Oct 17, 2022 -

Priority Infiniti of Greenbrier responded

Thank you so much for your review of our dealership! We hope to work with you again in the future!

July 09, 2022

Professional and very classy ! Upscale like the vehicles they sell. The absolute very best ! Better than any other dealership More

by valp.hairstyles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Seymore, Vu Nguyen
Jul 29, 2022 -

Priority Infiniti of Greenbrier responded

Thank you so much for your review! We look forward to working with you again in the future!

June 11, 2022

Charged 185 upfront for a diagnosis (they said my car was over 10 years old so I had to prepay - yes, he actually said that). Service consultant refuses to supply service paperwork and communication stopped. More

by Alexandria
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matt
Jun 13, 2022 -

Priority Infiniti of Greenbrier responded

Hi there. We apologize for your poor experience with our dealership. We never want our customers to feel this way. If you have further concerns, we encourage you to reach out to priorityrep@priorityauto.com.

Jun 13, 2022 -

Priority Infiniti of Greenbrier responded

Hello Alexandria, Please give me a call at your earliest convenience 757-648-1911 ext 1051. If I'm not available please leave me a message with good contact number for me to reach you to discus. Thanks Danny Service Manager

May 08, 2022

Very good service and definitely worth waiting for my truck to get ready for me to pick up More

by Alejandreolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
May 09, 2022 -

Priority Infiniti of Greenbrier responded

We're happy to hear this! Thank you so much for your review!

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