Priority Hyundai

I brought my 2013 Hyundai Accent to Priority Hyundai for a few basic services: • Replace the driver’s sun visor • Diagnose an A/C issue (not blowing cold) • Replace window switches for two malfunctioning a few basic services: • Replace the driver’s sun visor • Diagnose an A/C issue (not blowing cold) • Replace window switches for two malfunctioning windows • Perform a state inspection Instead, I was presented with a $5,300+ service estimate — more than the car is worth. The quote included numerous services I did not request, such as a coolant flush, transmission flush, fuel induction cleaning, brake flush, alignment, campaign bulletin add-ons, and more. To give one specific example: I was quoted over $1,100 to replace all window switches, even though I only needed two replaced. With a professional background in electronics troubleshooting, I can confidently say that price was unjustifiable. I paid their $400 diagnostic fee, but declined the rest of the work and had the necessary repairs performed elsewhere at a far more reasonable cost. I’ve documented the full estimate and reported this experience to Hyundai Corporate, the Virginia DMV Dealer Board, and the Better Business Bureau. I believe this was an aggressive attempt to upsell unnecessary work and take advantage of a customer. I strongly recommend getting a second opinion before authorizing any repairs here. More

DO NOT USE THE SERVICE CENTER! We purchased our car only 1 year ago, and in the 4 visits we have made to the service center we have had issues 3 of 4 times. They first dented o We purchased our car only 1 year ago, and in the 4 visits we have made to the service center we have had issues 3 of 4 times. They first dented our car before we ever were able to take it home. After, they had me come back because they couldn’t complete a recall repair correctly. At our most recent visit, for our “free” oil change, I declined a cabin air filter replacement, as it is a simple change and not worth over $100 for 5 minutes of labor. Only to pickup my car and have the loudest humming sound the moment my a/c turns on. After almost 3 weeks they finally got an appointment to look at why I had a new issue after their “service” just to tell me they got leaves in the blower of my a/c and want $200 to fix it (which the manager wanted to highlight would have been a free service had I used them to replace the cabin air filter). Absolutely insane that you can create an issue and return someone’s car back with more issues than it arrived, and then have the nerve to demand hundred of dollars to fix the issue they caused. Take my advice- no “free” oil changes for life are worth doing any business with this dealership- go ANYWHERE else. More

CAN I RATE a NEGATIVE 100? ? My 20 year old son's car broke down and was towed to your Service Dept. on MARCH 21. He made several daily calls - which the offsite service reps s ? My 20 year old son's car broke down and was towed to your Service Dept. on MARCH 21. He made several daily calls - which the offsite service reps sent messages - and never received return calls as to what the status was with his vehicle. I finally took over on April 18 and made several phone calls throughout the day. no return calls. April 21 (1 MONTH to the date) I called for the service dept. several times, I also called for and spoke with the Parts and Sales dept. - once I learned the service reps were off site - in hopes to have someone actually speak with the service staff. I then sent an email and actually "spoke" with the online rep - Jessica. That evening my son received a text - not a phone call - stating "Good afternoon, Hyundai needs a couple more things before we can submit the PA request for your engine replacement which will all be sent over tonight. We should have an answer from Hyundai by Thursday - Friday". First - He was never told ANYTHING about the status of his car - and he gets a text about an engine replacement - not even knowing why? I finally received a phone call from "Faith" in the dept. and she basically let me rant about how poor the customer service and communication was. - still not able to provide info on the car except that the engine "seized" I told her to actually leave my son a voicemail with a return phone number - he has not heard from her. It is now MAY1st - we have both made more phone calls - with no clue as to when his car will be fixed. This is a 20 year old who needs his own transportation to drive 30-40 MIN TO BASE and has been without a vehicle for over 1 month. Is this how all customers are treated in the service department or just young military personnel? I sent a complaint to Hyundai and of course, that also takes 2-3 days for a phone call. Unfortunately Priority Hyundai is not with the BBB - as I tried to contact them as well All I can do from Indiana is send emails / phone calls to help him. Paying for Ubers and finding rides for one month to and from work and even the grocery is tough when these young service members are already financially strapped. More

I dropped my 2021 Hyundai Sonata off for an oil change. I picked my car up and it wouldn't start. The service agent Angela was extremely disrespectful and unhelpful. I have called 4 times to speak with I picked my car up and it wouldn't start. The service agent Angela was extremely disrespectful and unhelpful. I have called 4 times to speak with a manager and have not been able to get into contact with them. I would advise no one to purchase a car from this dealership. Something needs to be done because they treat paying customers very poorly. More

All I need is a simple oil change, free since I bought my car here. It took weeks to get an appointment, which I work full time and husband deployed, and child in preschool, so it's just me dealing with it. car here. It took weeks to get an appointment, which I work full time and husband deployed, and child in preschool, so it's just me dealing with it. I booked a 12:30 appointment, and it's been almost 3 hours and they still haven't even started the oil change! The front desk told me "I"m next" and it'll be 45 minutes longer, initially I was told 2, 2.5 hours max... This isn't even worth a free service! I'm glad I declined the $500 in additional services they were trying to upsell me. More

3 hours and counting to get my tires rotated for routine maintenance. Driving 40 minutes for this isn’t worth it. Maybe Checkered Flag will do a better job. Multiple bad experiences at this dealership. maintenance. Driving 40 minutes for this isn’t worth it. Maybe Checkered Flag will do a better job. Multiple bad experiences at this dealership. More

Dealing with the service department and their apathy towards customers has been a truly trying experience. I’ll never go back for anything. I’ve wait almost 90 days to get my vehicle fixed. It’s never t towards customers has been a truly trying experience. I’ll never go back for anything. I’ve wait almost 90 days to get my vehicle fixed. It’s never their fault, always blamed on others, but KEN is also never there to tell you anything at all. They’re an unfunny joke even though they’re a bunch of clowns. More

Horrible service and unfriendly staff. Will never buy a car from them ever again. 8 hours and no repairs to car. Four hours for an oil change. Unacceptable. Will never buy a car from them ever again. 8 hours and no repairs to car. Four hours for an oil change. Unacceptable. More

The service department is an absolute joke. No one cares to help with scheduling anything and even told me to just go to another dealership and pay out of pocket and every person I have spoken No one cares to help with scheduling anything and even told me to just go to another dealership and pay out of pocket and every person I have spoken to is just super rude. I understand places get busy but if your reviews constantly reflect poor service maybe you guys should do something about that. More

It's a shock that this Hyundai location has 4. 2 stars. I truly believe they must be paying for or writing their own 5 star reviews. This place has an absolutely horrific service department and hor 2 stars. I truly believe they must be paying for or writing their own 5 star reviews. This place has an absolutely horrific service department and horrible customer service skills, but clearly they do not care. With all of the 1 star reviews, you would think they would fix things but they'll just leave an arbitrary reply and never get back to you. They won't fix things until people stop showing up and stop paying. So if you need service on your Hyundai, PLEASE go literally anywhere else. My sister brought her Hyundai here a few months ago after her engine started showing issues. When we did our own research, we learned her car was eligible for an engine replacement from a Hyundai settlement that had taken place. The dealership told her that it would take a month for her car to be looked at and then after she had to fight to communicate with them that entire month, she finally was told her car was not eligible for engine replacement. After a couple more weeks, she reached someone higher at the dealership and was told it WAS eligible and that the service department screwed up. After a month and a half of having to borrow my car to get around town, she was finally given a new engine which started showing signs of issues almost immediately after replacement. Now, two weeks ago, she brought her car back to the dealership because of the continued issues and was told it would take 2 weeks to even be looked at and that the issue was "probably not engine related" -- not sure how they could tell that without even looking at the car. She has been given the run around AGAIN for the last two weeks and has decided today to just tow her car somewhere else to have it repaired. More