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Priority Honda Roanoke

Roanoke, VA

4.6
1,386 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,386 Reviews of Priority Honda Roanoke

November 01, 2024

Taylor was very kind and to the point in a well mannered fashion getting me in and out of the repair center! Keeping me up to date through out the entire process of my vehicles maintenance procedure! More

by Hunter Finck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump, Richard Burton
Nov 04, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Hunter, and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

November 01, 2024

Booking the service appointment online was easy and I was able to get it with a couple of days of booking. More

by APPLEGATE9713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Nov 04, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

November 01, 2024

Excellent communication and customer service. Very pleased with the whole process from beginning to end. More

by maceljanoschka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Nov 01, 2024 -

Priority Honda Roanoke responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

October 31, 2024

The dealership always does great with providing information about your vehicle and is excellent with repairs More

by COLEMANKAMARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Nov 01, 2024 -

Priority Honda Roanoke responded

Kamari, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

October 31, 2024

Dropped my car off in May regarding an issue and was told it was a system update that Honda was aware of and I would be contacted once the update was done. When I took my car in for my oil change I mentioned More

by oreotaz
Recommend Dealer
No
Employees Worked With
Adam Garst
Nov 04, 2024 -

Priority Honda Roanoke responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Neal Young NealYoung@lithia.com

October 31, 2024

Communicated expectations directly, followed through and clearly outlined work done. Pleased with his thoroughness and care. More

by passagecreek18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Oct 31, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

October 31, 2024

Dwayne is the absolute BEST! !! Very pleased with everything!! Thank you! Couldn’t be more pleased!!! More

by MDREWRYCATS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Mohr, Dwayne Powell
Nov 01, 2024 -

Priority Honda Roanoke responded

It's great to hear that Dwayne was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 30, 2024

Service was great. Pick up was faster than expected. And he was very friendly and helpful. More

by sungjinpark503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 30, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. Daniel and our team appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 30, 2024

Courteous, professional service with good communication during performance of the service and great updates for me More

by dutchiemirolli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 30, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with Daniel and our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

October 30, 2024

Daniel was prompt and knowledgeable about service for my car as well as friendly and professional. The dealership is clean and always ready when I drive into the garage for service. I feel important as a cu More

by KITTYCENTRAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 30, 2024 -

Priority Honda Roanoke responded

Kitty, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Daniel and our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

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