Priority Honda Roanoke

The certified vehicle we purchased was supposed to have a new battery--but it wasn't done. We discovered this when the car wouldn't start, two days after we drove it off the lot. Rear outlet also was not f new battery--but it wasn't done. We discovered this when the car wouldn't start, two days after we drove it off the lot. Rear outlet also was not functioning, and upholstery repair failed immediately. There was a severe disconnect between the promises from the sales side regarding a certified vehicle and the actual reality--the certification and rework process was not done well. I should note that they have stepped up to fix the items--it's just that they should not need to have been fixed in the first place. More

Danny took time to show me the car. He also allowed me to test drive and keep the car for a few days while we decided if it was right for us. He did answer our questions and concerns about the vehicle, but w test drive and keep the car for a few days while we decided if it was right for us. He did answer our questions and concerns about the vehicle, but was not pushy in his sales efforts. This was our first experience with Rick Woodson Honda, but more than likely will not be our last. More

My family purchased two Hondas from Mr. Henry in June. At that time the front brakes on my Pilot were replaced. I had the best car buying experience I have ever had. Mr. Henry was very helpful and nice. Ther that time the front brakes on my Pilot were replaced. I had the best car buying experience I have ever had. Mr. Henry was very helpful and nice. There was no pressure and he was a pleasure to deal with. Last week, I noticed a grinding sound in my Pilot. I had my husband look at the car and he agreed that the back brakes were going bad. I called Rick Woodson on Monday, had my appointment today (Tuesday), my brakes and rotors have been replaced with a more than satisfactory price. I am thrilled and will continue to do business at this car dealership!! More

I ranked the service only "good" because I think the service department missed a tire rotation that led to uneven wear on the tires, leading to an early trade-in and a new lease arranged by Larry Dunn. service department missed a tire rotation that led to uneven wear on the tires, leading to an early trade-in and a new lease arranged by Larry Dunn. Dunn was extremely helpful and adept at helping me trade-in my 2008 Civic for a 2010 at a lower cost per month. Needless to say, I was very happy with his work. I continue to lease Civics because I find them an excellent and reliable car and I continue to work with Woodson because of their helpfulness, reputation, and expertise. This time around I will watch the maintenance schedule and make sure that my tires are rotated properly so that they will last the length of the three year lease. More

I (Gary Kingery) buy a car every two or three years, and this has been the most pleasant experiance of all. Bill did not put any pressure on my wife and I. We questioned the trade-in-value of our car and Bi this has been the most pleasant experiance of all. Bill did not put any pressure on my wife and I. We questioned the trade-in-value of our car and Bill immediately went back to the manager who ajusted the trade-in-value. All questions were answered promtly. Bill's knowledge of the Honda Ridgeline was beyond all my expectations. Bill made sure I understood my new Honda Ridgeline before I drove off the lot. It was late and the dealership was closing but that didn't make any difference to Bill. He was still patient until I understood my new vehicle. I appreciate finally having an enjoyable experiance buying an automobile. Thank you Bill and Rick Woodson Honda. Mr and Mrs Gary A. Kingery More

I shopped in Christiansburg for a new car and was not sure if the offer they made was a good one. I wondered how the dealer's price compared with that of dealers in Roanoke. To check this out, I went t sure if the offer they made was a good one. I wondered how the dealer's price compared with that of dealers in Roanoke. To check this out, I went to the internet and asked for a price quote on the same car from Woodson Honda in Roanoke. The Woodson representative responded very quickly to my query, and much to my delight, the price that he quoted was considerably less than I expected. We drove to Roanoke to check this out, fully expecting to be disappointed. The price was 'real' and the car was exactly what we were told it would be. The salesman, Carless Craighead, was friendly and helpful. We were not pressured to buy lots of over-priced add-ons. I have been buying cars for nearly 50 years, and this experience was probably the best of them all. More

First, I would like to point out that I'm a very big fan of Honda cars. Ever since I bought my first 2002 Honda Civic EX, I have been hooked on them because they are so reliable, well made, and just plain of Honda cars. Ever since I bought my first 2002 Honda Civic EX, I have been hooked on them because they are so reliable, well made, and just plain fun to drive. I initially had traded my 2002 Honda Civic EX and bought a new 2008 Honda Civic LX at Rick Woodson Honda in Roanoke, VA. At that time, the level of service was outstanding, and the sales representative was very helpful and patient with me in determining which car would be best for me. That was back in Nov 2007. Now, today, I just traded in that 2008 Honda Civic LX and purchased a new 2010 Honda Sport Fit and again I experienced the same level of customer service, friendliness, and helpfulness that I experienced the first time. William Allen Sizemore was super friendly and helped me find the kind of car I was looking for. Also, Tom Campbell was very thorough in explaining to me my options of my service contract and finalizing all the paperwork. My only intention today was to test drive a Fit and see how much my Civic would fetch when traded in, and the next thing I knew I was signing papers and shaking a few hands and driving out of their lot with my brand new 2010 Honda Sport Fit. This is why I'm a returning customer to Rick Woodson Honda. They treat you with kindness, respect, and have some of the best deals around especially for quality vehicles that only Honda can produce. I also have all of my maintenance services performed at Rick Woodson Honda in Roanoke, VA. I experience, again, nothing but the best customer service there as well. I highly recommend Rick Woodson Honda in Roanoke, VA. More

My husband and I had been shopping for a new car for about a month. In the past, we had purchased a new Civic for our daughter...it has been such a great car that we decided to look at both Accords and about a month. In the past, we had purchased a new Civic for our daughter...it has been such a great car that we decided to look at both Accords and CRVs. After checking around at other dealerships and experiencing the usual "sales pitches", we stopped by Woodson Honda for a test drive in order to make our final decision. Working with Bill Sizemore was such a pleasant and easy experience that I would recommend him to everyone! He is very knowledgable, personable, and treats his customers with great respect! He is truly an asset to the sales team at Woodson Honda. More

I decided to purchase a new vehicle due to the extensive travel required by my job. My current car already had over 50,000 miles and a trade in was necessary. I put off looking for quite a while because I s travel required by my job. My current car already had over 50,000 miles and a trade in was necessary. I put off looking for quite a while because I simply hate dealing with car salesman. I am a woman and feel most salesman simply talk around me and do not listen to my needs. I also have a major issue with making a decision and having the salesman go back and forth with the sales manager as if "making a deal" is really happening. I hate discussing the financial aspects of the purchase and feel most salesman are more interested in making the appearance of being interested, rather than simply trying to provide a service. Mr. Sizemore did not, at any time, present with the "usual" characteristics of a car salesman. He was personable, polite, and completely knowledable about the Honda line of vehicles. If a car did not have everything I wanted, he assured me he could provide an alternative to make it work. He never pressured me or made me feel uncomfortable. He provided a comprehensive overview of the vehicle I purchased and assured I was comfortable with all aspects of the vehicle operation. He is an asset to the Rick Woodson dealership and I highly recommend him to anyone who wants personalized service. Although I do not remember his last name, "Rick" the gentleman who processes the paperwork and warranty information, was also professional, polite and knoweledgable. The entire process of purchasing a new vehicle from Rick Woodson was a wonderful experience. I would return to this dealership in the future, but would hesitate if Mr. Sizemore was not available to work with me. I had been to other dealerships prior to this one, but the sales people were such a "turn off", I did not make a purchase. More

My husband and I found it necessary to trade in our Scion a few weeks ago. We wanted a Honda Fit and found a nice one on the Rick Woodson lot. We negotiated the sale price of the Fit and the trade in value o a few weeks ago. We wanted a Honda Fit and found a nice one on the Rick Woodson lot. We negotiated the sale price of the Fit and the trade in value of the Scion with Carless Craighead. Carless was friendly and honest. We love our Honda Fit and look forward to doing business in the futures with Rick Woodson Honda of Roanoke. More