Priority Honda Roanoke

This is the third car I have been involved in purchasing from Woodson during the past two years. The first two were for my daughter and this one was for me. I came back because of not only the deal, but the from Woodson during the past two years. The first two were for my daughter and this one was for me. I came back because of not only the deal, but the great service and trust that I have developed with Danny Haley. More

They were all professional and very kind. My heat shield was bad and they fixed it and changed my oil. I had to wait for the part to come in so when it did , I just wanted to pass my time and talk to a sale was bad and they fixed it and changed my oil. I had to wait for the part to come in so when it did , I just wanted to pass my time and talk to a salesman and look at the 2014 Hondas. Didn't have any idea to trade but I did. The salesman was a super young man named Chris McLaughlin and he was patient with me and I feel like he gave me a fantastic deal and traded that day. He also spent a couple of hours with me teaching me about my new car and programing it like I wanted it I had bought my other Honda at Nelson and they didn"t know how anything worked but Chris knows his cars very well. More

I found the entire staff friendly, helpful and determined to correct the issues. ATTABOYS to Russel & Mathew. This questionnaire is by far the most difficult part of the experience. to correct the issues. ATTABOYS to Russel & Mathew. This questionnaire is by far the most difficult part of the experience. More

The recent, huge snowstorm caused me to lose my Odyssey's passenger wheel-well shield. I came in to make an appointment to have the work done about 4 PM yesterday. After I signed in with Tina, th Odyssey's passenger wheel-well shield. I came in to make an appointment to have the work done about 4 PM yesterday. After I signed in with Tina, the car disappeared. About 20 minutes later I met Jason who explained the possibilities of repair. His ingenuity and resourcefulness shined like a beacon, and his recommendations were the plan that I accepted. He did a great job repairing the damage and finished the work within the hour. Really nice to know that folks like Tina and Jason are available and ready to go the extra mile! And all I went in for, was to make an appointment to repair or replace the shield! Thanks, guys!! More

Everyone was great. The wait time was relatively short. Facilities in the waiting areas were excellent. I Will not hesitate to have my vehicles serviced at this facility Facilities in the waiting areas were excellent. I Will not hesitate to have my vehicles serviced at this facility More

The most unethical service department of any dealership in the valley. My 79 year old father took his 1999 Accord in for a "free" state inspection. At that time the car was in perfect mechanical condition in the valley. My 79 year old father took his 1999 Accord in for a "free" state inspection. At that time the car was in perfect mechanical condition with around 100,000 miles. Technician rejected the car for cracked engine mounts, according to the Va. state police this is not on the list for inspection and certainly not cause for rejection. My father agreed to have the repairs made, after picking up the car he did not get 5 miles from the dealership when the check engine light came on and the transmission started slipping. After returning to the dealership and inspecting the car they stated the transmission needed rebuilding. Remember this was a perfectly functioning car prior to the state inspection. No attempt was made by the dealership to take ownership of these issues and my father is left with a malfunctioning car. Sad part is this is the second time the dealer taken advantage of an elderly man. My father also had a "free" state inspection done on his 2003 Oddessy van and was threatened with rejection for cracked engine mounts. I have been using Rick Woodson myself for 17 years. We purchased two Accords and put 250,000 plus miles on both and servicing was done exclusively by Rick Woodson and must say the quality of service has deteriorated. In the future I will be buying from Duncan.... More

Vehicle is almost one year old. The pinstriping provided by dealership is coming off. Service department rep said someone else would need to look at it and they were not available.....inconvenient. Disp by dealership is coming off. Service department rep said someone else would need to look at it and they were not available.....inconvenient. Displays in 2013 Honda Pilots apparently have issues where they change intensity for no apparent reason. Service rep said that he couldn't address until he witnessed the problem first hand and this is an intermittent problem so he wouldn't be able to address. This is a convenient response for dealership. It should be documented that we have reported this issue for the second time and the dealership chooses to ignore rather than covering under warranty. Are we supposed to live with this poor operation for the life of the vehicle? More

Rick Woodson Honda provided a great price, fantastic car, friendly and knowledgable sales staff both times we have purchased vehicles from them. That is why we returned to purchase from them. friendly and knowledgable sales staff both times we have purchased vehicles from them. That is why we returned to purchase from them. More

Jonthan and Ray were very helpful and knowledgeable and made my purchasing a new car for the very first time and very good experience and would refer them to family and friends. This was my first time purc made my purchasing a new car for the very first time and very good experience and would refer them to family and friends. This was my first time purchasing a car from Honda (had maintenance work done in the past, and had very good experiences with everyone) and my overall experience was a very good and I have no regrets or complaints. Thanks to the Business Manager for his kindness and great customer service skills. More

This CRV was for my wife who had recently had surgery. On a personal and professional level Charlie Pugh represented your Dealership at the highest level. He showed us respect and kindness - We purchased On a personal and professional level Charlie Pugh represented your Dealership at the highest level. He showed us respect and kindness - We purchased a new CRV mostly because of Charlie. You can be sure we will tell all our friends about Rick Woodson Honda and return for all service work. Thank You Rick Woodson Honda Kenny and Anita More