Priority Ford Norfolk

I would recommend this dealership but at this time they are short staffed and seem to be overbooking people which make the wait time longer! are short staffed and seem to be overbooking people which make the wait time longer! More

Had an appointment and service was quick, very professional. Would recommend to others without a doubt professional. Would recommend to others without a doubt More

I haven’t had a bad experience at Freedom Ford. They are always courteous and helpful. They are always courteous and helpful. More

Martha and the team were great from beginning to end. Had simple tire patch. Free round trip to work was helpful. Shuttle drivers were friendly and safe. Had simple tire patch. Free round trip to work was helpful. Shuttle drivers were friendly and safe. More

I am always very pleased with the service I receive from the Quick Lane. They are efficient, competent and timely. The staff is very friendly and make you feel you and your vehicle are important. They are t the Quick Lane. They are efficient, competent and timely. The staff is very friendly and make you feel you and your vehicle are important. They are there to take care of you and your car. More

I really appreciated the service of coming to get my car and then returning it since I have just one car and then returning it since I have just one car More

The customer service rep was excellent was very professional. He Was able to fit me in and complete the state inspection and other services in one day. professional. He Was able to fit me in and complete the state inspection and other services in one day. More

Amazing customer service and accurate time on services rendered-new video was a pleasant surprise! rendered-new video was a pleasant surprise! More

Priority for is my choice of car dealerships. New car sales are amazing. I will go back there and have been going there since 1998. However, something has happened in the service department not t New car sales are amazing. I will go back there and have been going there since 1998. However, something has happened in the service department not the service riders problem but within scheduling. I was scheduled for an 8:30 AM appointment. Had my vehicle there the night before. I was scheduled for a recall, inspection a state inspection and an oil change. Remember my appointment is at 8:30 AM. By 3 o’clock in the afternoon I went to check on it as I was close by vehicle was not even brought in yet not only not brought in but now I can’t pick it up until the next day. To make matters worse the service manager tells me that unfortunately they don’t even have a vehicle for me to take home. Now you can’t tell me that my vehicle which had been there the day before was not first in line the next morning as they don’t make appointments For state inspections, remember it was there at 4 o’clock the day before this is not how the service department used to run and I believe that is totally unacceptable. This is enough to send a customer new car customer to another dealership. Your new cars are only as good as your service. Never mind aren’t you the service writer was amazing. There’s nothing he could do but I do believe this is the service managers issue. If you have an appointment at the doctor at 8:30 and you go in and Dr says we can’t see you till tomorrow. how would you feel. I was genuinely pissed. If by the next time I take my vehicle in for service, the service department is not up to par. I will take my business elsewhere. More

I appreciate the fast and professional service. They took good care of my bronco and did a nice tire rotation, and did the oil change They took good care of my bronco and did a nice tire rotation, and did the oil change More