Priority Ford Norfolk

If you are from NC, do not purchase a vehicle at Priority Ford Norfolk. I purchased a new Ford from them December 9th. I still do not have my Title. My insurance has not been registered to the NC Department Ford Norfolk. I purchased a new Ford from them December 9th. I still do not have my Title. My insurance has not been registered to the NC Department DMV Liability Insurance. I do not have my tags transferred. Now I am receiving letters from NC DMV Liability Insurance about my trade in vehicle not having insurance. This whole sales process has been very bad. They have 28 days to do this, and we are past that. This rating system asked me to rate employees. The people I met are not listed. More

recall on my ford escape needed entire driver side door replaced. 1st trip to dealership was at the end of June! I was told my door had been ordered. I was told my door had arrived, now of which was true. replaced. 1st trip to dealership was at the end of June! I was told my door had been ordered. I was told my door had arrived, now of which was true. The i was told the door was on backorder. I began to just communicate with the service manager because i had so many issues, he told me he would be my point of contact. He called me in September to tell me my door should come in mid October! I have left 2 voicemails that are not being returned. My door will not stay opened on its own which causes a safety issue and it sounds like it will fall off. I am beyond disappointed now I am just angry. This is unacceptable. More

Mr. Drew was very attentive and thoughtful during my wait for service. I understand service and fully appreciate his position when it comes to communication between technician and customer for service. I understand service and fully appreciate his position when it comes to communication between technician and customer More

Great service,,price, timing was very good. Highly recommend Priority Ford Norfolk is the place to be. Highly recommend Priority Ford Norfolk is the place to be. More

There was a mixup with my appointment but Jonathan was able to still get the car fixed earlier than expected. The delivery service was very helpful as well. Thank you! able to still get the car fixed earlier than expected. The delivery service was very helpful as well. Thank you! More

Service department like everyone else struggles as demand for more mechanics is high. However they do a good job getting your vehicle in for maintenance and/or repairs. for more mechanics is high. However they do a good job getting your vehicle in for maintenance and/or repairs. More

Great team at priority Ford! I love my new Ford and the staff, salesman and administrative folks were great. I also had great service after I bought my car for paint coating and I love my new Ford and the staff, salesman and administrative folks were great. I also had great service after I bought my car for paint coating and under coating, coming in later for the service. Keep up the good work! More

Katie was excellent and very quick at responding. Appreciate that she was the one dealing with my car. Appreciate that she was the one dealing with my car. More

I appreciated the mechanic sending me a video showing all the issues with the vehicle. Also, I appreciated Kevin's warmth and professionalism. the issues with the vehicle. Also, I appreciated Kevin's warmth and professionalism. More

Had a very positive experience with the service department; Kevin was excellent. Would highly recommend priority Ford to anyone department; Kevin was excellent. Would highly recommend priority Ford to anyone More