Priority Chevrolet Newport News

1st and only stop I was in the market for a new truck. From the moment I walked in Michelle Birdsong was attentive and listened to my needs before showing me what they I was in the market for a new truck. From the moment I walked in Michelle Birdsong was attentive and listened to my needs before showing me what they had. I had my 5 year old daughter with me and she spent time talking to her and helped to entertain her through out the process. We looked at two different trucks that included all my needs and within my budget. At no point did the sales process seem pushy and over bearing. I decided on a pre-owned 2017 GMC. When I got home I noticed that one of the features listed on the sticker were not actually on the truck. I called to see if I was overlooking something but turns out the truck didn’t actually have it. Michelle immediately apologized and got to work with the service team to see about correcting the issue. I have an appointment scheduled to install it and I couldn’t be happier with the dealership. To anyone looking to get a new or used car this is the best dealership to visit. (Speaking from experience as I purchased my wife a car from another local dealer 3 months ago and the experience was no where close to this one!) I have already shared my great experience with my team and will continue to talk about this experience. More

Happy customer Attentive staff that makes every effort to ensure that you are a satisfied custom. Detailed explanations and friendly service are just icing on the ca Attentive staff that makes every effort to ensure that you are a satisfied custom. Detailed explanations and friendly service are just icing on the cake. More

Very disappointing I bought a used certified Chevrolet that leaks oil from the rack and pinion and the oil pan ( leaked from day one). They gave me an inspection report I bought a used certified Chevrolet that leaks oil from the rack and pinion and the oil pan ( leaked from day one). They gave me an inspection report sheet that was checked off as OK in all the boxes/ should have a box to check off that says OK IT LEAKS!! Maryland inspection requires no leaks. Better check your checkers!! The employees were very nice but when you buy a Certified Chevrolet you should not expect to have to repair them before you get it home.. Shame on GM for letting this go on!! More

Great car buying experience! I have purchased many vehicles in my time and I have to say this was probably one of the best experiences I've had. There was no pressure and they di I have purchased many vehicles in my time and I have to say this was probably one of the best experiences I've had. There was no pressure and they did everything they could to give me what I was looking for as far as the vehicle, the financing and the trade of my vehicle. Everyone was pleasant and professional. The dealership is itself a nice facility and convenient for me to get to. As a matter of fact, I was so happy with the transaction, I told my daughter and son-in-law and they went two days later and bought a vehicle as well. I couldn't be happier with my new vehicle! More

Pleasant Experience I had a good experience and found that the people I interacted with were friendly. The manager was really good and helpful as well. I purchased a 2019 I had a good experience and found that the people I interacted with were friendly. The manager was really good and helpful as well. I purchased a 2019 Chevy Equinox and left with a smile on my face. More

Excellent Service We came in to trade in our SUV to find something newer and with less miles. Matt Devries was patient and informative. He helped us find a beautiful ne We came in to trade in our SUV to find something newer and with less miles. Matt Devries was patient and informative. He helped us find a beautiful new truck that we love! Him and Evan helped us to find a way to make it affordable and fit our budget. Also, Meghan gave us some great options on how to protect our new vehicle. She even called about a week later to see how we were liking it and if we had any questions. Overall great experience! More

Gil Brown My husband came to priority looking for a new truck. When we got to priority, we were met by Mr. Brown. He showed us a few trucks and answered all of My husband came to priority looking for a new truck. When we got to priority, we were met by Mr. Brown. He showed us a few trucks and answered all of the questions we had. Mr. Brown is very knowledgeable! He left no question unanswered! Once my husband found the truck he wanted, Mr, Brown walked us through the entire process. The whole experience was very smooth! Thank you Mr. Brown!! Now someone give this man a raise!!!! More

Above and Beyond Customer Service I had an excellent experience with Priority Chevrolet! When my vehicle was totaled by a drunk driver, I panicked at the thought of having to go throug I had an excellent experience with Priority Chevrolet! When my vehicle was totaled by a drunk driver, I panicked at the thought of having to go through a long, complicated process to purchase yet another car. The team here made it SO easy. I was put in touch with Jeff Coleman, who even offered to have someone from the dealership if need be to come pick me up since I was without access to transportation. Gil Brown took me out for several test drives to make sure I picked out the perfect vehicle, and helped me narrow down my choices. Once I had picked out the perfect car for me, Meghan McHenry presented all sorts of options to keep my new Chevy in pristine condition. Finally, Jeff Pelfrey guided me towards the best warranty for my vehicle. I got a great deal on a GM certified 2017 Cruze with low mileage. I couldn't be happier with my experience, and highly recommend the team at Priority for all of your car-buying needs. More

Nailed it By far the best experience I've had at a dealership! The staff was friendly and did everything they could to make my wife and I feel comfortable and m By far the best experience I've had at a dealership! The staff was friendly and did everything they could to make my wife and I feel comfortable and made the process as simple as possible. Thank you to everyone who helped! More

Great experience The customer service provided at Priority Chevy was excellent. They were very helpful in the process of buying a new car. I would highly recommend the The customer service provided at Priority Chevy was excellent. They were very helpful in the process of buying a new car. I would highly recommend them to others. More