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Priority Chevrolet Newport News

Newport News, VA

3.9
385 Reviews

12920 Jefferson Avenue

Newport News, VA

23608

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Showing 385 reviews

January 27, 2019

2015 Ford Edge Amazing Me and my wife Ami just bought our first SUV together after trading in our previous car. Everyome was very friendly and kind and helpful. I would high More

by Steff07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Thomas
Jan 28, 2019 -

Priority Chevrolet Newport News responded

Welcome to the Priority Chevrolet family! You and your wife will always be taken great care of with our team.

January 24, 2019

Professionalism professional, did not feel pressured to buy. Will start at priority first with next car purchase. Will refer family and friends in the future to Prior More

by 2kidsincollege
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
abe coleman, alvin massenburg
Jan 25, 2019 -

Priority Chevrolet Newport News responded

Thank you so much for sharing your experience with our team! We strive to provide professional, quality service every day.

January 23, 2019

Easy and friendly It was a pleasure and super helpful to have been assisted by Richean in purchasing my car. I had a few questions regarding if the Mazda had bluetooth More

by Gaby1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan McHenry, Jeff Pelfrey
Jan 24, 2019 -

Priority Chevrolet Newport News responded

Thank you so much for sharing!

January 21, 2019

Slow service. Still waiting here 2+ hours for an oil change I had an appointment at 3pm today to get an oil change and a tire rotation. When I got in, there was no cars on the pullup bay and I figured it would More

by C.collado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Sherman, Kris Blake, Jeanne Martinez, Naomi Weaver
Jan 21, 2019 -

Priority Chevrolet Newport News responded

We're sorry to hear about the wait. Our customers’ time is valuable to us, and we are disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact us at your earliest convenience so we can discuss this further. Regards, The Priority Chevrolet Newport News Team.

January 20, 2019

Dishonest Dealer/General Manager/Did not try to fix my car My rating reflects the bad service I am receiving at this Dealer. Purchased a car and has had significant Navigation/Infotainment Problems with the More

by Silasm
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick, Dave Jones, John Sherman
Jan 22, 2019 -

Priority Chevrolet Newport News responded

Good morning Silasm, Thank you for bringing your review to our full attention. After speaking with our General Service Manager, we've learned that you indeed purchased the vehicle from our team and then took it to GMC Buick six times. Unfortunately, we were unable to duplicate the concern you had with your vehicle. We drove it OVER 80 miles and even went to General Motors for technical assistance. General Motors specifically instructed our team not to go any further since the car exhibited none of the concerns brought forth. Per our records, another dealer has already replaced the infotainment/nav screen once (even though they too were unable to duplicate failure). Our customers and their vehicles are our number one priority and we will always do all in our power to rectify the situation at hand. With this being said, we do understand your frustration & concerns and do sincerely apologize that we were unable to come to a positive resolution. Best wishes, Priority Chevrolet Newport News

January 19, 2019

We’ve been working with Larry Fleming since 2011 Larry is great to work with when buying a vehicle. Great atmosphere, helpful sales associates, and great service. Priority makes buying a car very sim More

by MJD35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Fleming, Naomi Weaver, Evan Dean
Jan 21, 2019 -

Priority Chevrolet Newport News responded

This is the awesome experience we seek to provide! Thanks for your very kind review! Regards, The Priority Chevrolet Newport News Team.

January 17, 2019

Excellent service with everyone :) I had a very wonderful and fun filled evening with everyone, I meet Dan first then Patrick. Talked with Cindy while waiting, she's very welcoming. Eva More

by Gina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy, Patrick, Kory, Meghan McHenry, Dan Macklin, Travis Thomas, Evan Dean, Rick Williams
Jan 17, 2019 -

Priority Chevrolet Newport News responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Regards, The Priority Chevrolet Newport News Team.

January 12, 2019

Dan Macklin can always deliver the deal I want Priority Chevrolet, previously Hutchens, has assisted us with our most recent purchase. We could not be more pleased with our vehicle. John Sherman More

by getitdone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Macklin
Jan 15, 2019 -

Priority Chevrolet Newport News responded

Reviews like yours are truly a breath of fresh air! John is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Regards, The Priority Chevrolet Newport News Team.

January 12, 2019

Priority Chevrolet NN Matt was very helpful and patient with helping me find the perfect car!! Jeff was also awesome to work with. I would highly recommend going to Priorit More

by Ksaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Pelfrey, Matthew Devries
Jan 15, 2019 -

Priority Chevrolet Newport News responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Regards, The Priority Chevrolet Newport News Team.

January 07, 2019

Biggest surprise to end my year To be approved was the kickoffs. They were patient and persistent. Each process too less than 10 minutes and one I got to the finance part I will say More

by Phrestyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Dean, Rick Williams
Jan 07, 2019 -

Priority Chevrolet Newport News responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Regards, The Priority Chevrolet Newport News Team.

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