Priority Chevrolet Newport News

Outstanding Customer Service! Excellent new vehicle purchasing experience with zero pressure. Staff was highly engaged to ensure our needs were met. Although the vehicle we were Excellent new vehicle purchasing experience with zero pressure. Staff was highly engaged to ensure our needs were met. Although the vehicle we were most interested in was in transit from the factory, our salesman (Larry Fleming) and manager (Evan Dean) quickly arranged for a similar vehicle to be rolled-out and ready for a test drive around our busy schedule. Mr. Mastermaker closed the deal with a reasonable offer on our trade, which we very much appreciated. Our delivery coordinator (Meghan) did an excellent job as well. I highly recommend this dealership and have no reservation is giving this Team an overall 5 star rating! Thanks again for the positive buying experience. . More

Poor service department The check engine light came on in my vehicle. I took it to the dealer for it to be looked at & 2 wiring harnesses were replaced. When I pick up my veh The check engine light came on in my vehicle. I took it to the dealer for it to be looked at & 2 wiring harnesses were replaced. When I pick up my vehicle, the front camera result and neither of my front turn signals worked (both were working fine prior to bringing in the vehicle). I was told that the car had been test driven and everything was fine. We picked up the car and headed to Florida. On the way, my husband noticed that the turn signals did not sound right (I noticed they sounded different when I picked up the car, but did not know enough to realize that meant something was wrong). We pulled over and checked all of our turn signals only to learn the 2 front signals did not work. During the test drive, these issues should have been noted and the car should not have been released. Rather than keep the vehicle, they told us all was good and to pick up the car because they knew we were headed on vacation. The camera not working was an inconvenience; however, the 2 front turn signals not working was a safety issue and we could have been pulled over because of it. I understand that they did not want us to be in the rental car for more days than necessary, but to tell us everything was fine with the car was simply poor customer service. If they had talked to us, we would have gladly shared the cost of the rental to cover any days beyond the day everything was corrected on the car. More

EXCELLENT SERVICE Entire staff was helpful and polite. My salesman was Gil and he got me a great deal on my trade in and got me into a new Silverado Trail Boss. Entire staff was helpful and polite. My salesman was Gil and he got me a great deal on my trade in and got me into a new Silverado Trail Boss. More

peace of mind I was surprisingly impressed by the staff and willingness to help with getting the very best my money could buy. I bought a 2013 Hyundai Sonata. Im v I was surprisingly impressed by the staff and willingness to help with getting the very best my money could buy. I bought a 2013 Hyundai Sonata. Im very pleased to know that I have no worries when it comes to maintenance for the life of my vehicle. More

Chevy Colorado Recently I made the decision to trade in my vehicle and buy a truck. I decided on Priority Chevy in Newport News because I was always told that that’s Recently I made the decision to trade in my vehicle and buy a truck. I decided on Priority Chevy in Newport News because I was always told that that’s where I would be treated the best and taken care of, and that’s was 100% correct. My salesman, Gil Brown, was extremely patient and knowledgeable, serving as the ideal guide for one looking for their next vehicle. If I had to do it over again, I would work with Gil every time. If anyone is searching for a new vehicle, I recommend Priority Chevy, and Gil every single time. You won’t be disappointed. More

Used vehicle I was in the market for a used pick up. The staff was very helpful. Rick got me into a nice truck at a great price. He was very helpful and knowledge I was in the market for a used pick up. The staff was very helpful. Rick got me into a nice truck at a great price. He was very helpful and knowledgeable about all the vehicles available, and options I needed. More

Best car buying experience I had the privilege of working with Jesus and Gil Brown. Best two Car Sales Specialists I've had the pleasure of dealing with. Thank you for making my I had the privilege of working with Jesus and Gil Brown. Best two Car Sales Specialists I've had the pleasure of dealing with. Thank you for making my car buying experience so stress free and easy. I will certainly revisit for my next vehicle purchase and pass along my wonderful experience to my fellow military friends and family. Thanks again for everything. Respectfully, Susan Yount More

Teamwork Helps! Purchased my first car from Priority, Newport News, and will probably be back to purchase next time i am in the market. The Teamwork here was extraor Purchased my first car from Priority, Newport News, and will probably be back to purchase next time i am in the market. The Teamwork here was extraordinary, from my original contact with Gil Brown and through the purchase process weeks later. Gil, Dan Maclin, George Mastermaker, Larry Fleming, Meghan Mchenry and the Boss, David Jones all worked together to work with me to get a deal I was happy with and getting through the process. I found all those at Priority Chevrolet that I had contact with were friendly, helpful and professional. Thank you Priority Team!!! Marty Bank More

#1 Dealership!!! What an awesome team and wonderful buying experience. The staff was courteous and professional and performed far beyond any of my expectations. Thank What an awesome team and wonderful buying experience. The staff was courteous and professional and performed far beyond any of my expectations. Thank you, Mr. Fleming, your knowledge of the various Chevrolet products made it so easy to make a decision that was perfect for me. And Ms. McHenry, you are amazing. Your rundown of the options and accessories really allowed me to add those personal touches to an already amazing vehicle and truly make it my own. I can't wait to see the finished product. And the financing was insanely fast, thank you Mr. Mastermaker. Never have I walked onto a lot and spent less time than I would in the grocery store on my way home after work. All around, kudos to the entire Priority Chevrolet Team...you've made a customer for life. Thanks!!! R. Massey More

2019 Traverse This is the 3rd vehicle my husband and I have bought from Dan and he always amazing to work with. All the staff is very friendly and the service depar This is the 3rd vehicle my husband and I have bought from Dan and he always amazing to work with. All the staff is very friendly and the service department is amazing as well. More