Priority Chevrolet Greenbrier

Literally the worst customer service I have ever dealt with. I have bought my last three vehicles from priority, two of them brand new, and will never buy again. Dropped my car off for three hours for with. I have bought my last three vehicles from priority, two of them brand new, and will never buy again. Dropped my car off for three hours for a state inspection, and they did not perform service, also did not communicate this. So now I’m expected to set up another appt within the next 7 days to get that service completed, so that I do not have an expired inspection. Supervisor was unapologetic and excused this error. Ridiculous. I’d give zero stars if I could. More

Today, was a horrible experience to say the least…. It was my first service appointment and this place runs like no other… Apparently when you make an appointment, it doesn’t mean you have an appointment was my first service appointment and this place runs like no other… Apparently when you make an appointment, it doesn’t mean you have an appointment for your vehicle… it’s an appointment with your advisor, so they can take your keys and put your vehicle in a line with a ton of other vehicles waiting to be worked on… I had an appointment at 9:00 am for oil change and rotation… At 12:45, I’m inquiring about my truck and guess what? They haven’t even started yet!!!! I was floored, to say the least.. Apparently this is normal for this place, this is how it’s ran… I am really considering of selling my truck and buying else where… There is no flipping way I’m dealing with this nonsense for the life of the vehicle… Lifetime of oil changes and have to go through with this every time? No thanks! I would buy else where, cause the life time of oil changes is a joke.. No buddy in their right mind will put up with this…In fact I just received my title in the mail today, maybe it’s a sign More

I brought my Chevy Cruze to Priority Chevrolet for a ROUTINE oil change just as I had been doing the past 7 years. The service provider calls me and states the oil pain has been cracked and I as the cus ROUTINE oil change just as I had been doing the past 7 years. The service provider calls me and states the oil pain has been cracked and I as the customer must pay for the problem that they created. He blamed the crack on "wear and tear" of the vehicle despite no prior issues with the oil pan. I have never seen an oil leak in my driveway prior to this appointment. After 5 phone calls, I was finally able to speak to a manger (Greg Hood) and he offered to fix the cracked oil pan for a slightly reduced price or tow the vehicle to my house. The real manager (Mr. Backus) has yet to return my phone calls which appears to be the consensus when reading the other terrible reviews. They communicated poorly throughout the entire ordeal. I chose to not have them work on my vehicle due to them unable to change my oil without creating an issue. I asked them to tow the vehicle to my house. I asked if they would place a piece of carboard under the vehicle to avoid an oil spot in my driveway. I provided the piece of cardboard in my driveway yet they chose not to utilize the cardboard which created an oil stain in my driveway. Also, when I fixed the oil pan myself, the bolt had been cross threaded, there was no crack. Multiple mechanics stated this was a user error versus "wear and tear" as stated by Priority Chevrolet. If able, please avoid the service department even for something as simple as an oil change. More

On Fri. July 9th I delivered my new 2019 Silverado truck for undercoating as per sales agreement. When I got my truck back the rear bumber was dented. They told me they are NOT responsible for any damage o for undercoating as per sales agreement. When I got my truck back the rear bumber was dented. They told me they are NOT responsible for any damage on their lot. 0 stars for their rating from me. More

I have been dealing with Priority for over 25 years. I have never experienced any issues with service or the associated partners. I trust in this dealership. They have always been up front with me even th have never experienced any issues with service or the associated partners. I trust in this dealership. They have always been up front with me even though some of the information provided and repairs needed wasn't always what I wanted to hear, one must realize the suggested repairs were in my best interest to keep me on the road and to prevent a ripple effect of further repairs. They continue keep me updated about any recalls. I have never been displeased with the repairs or workmanship at this dealership. I would strongly recommend Priority Chevrolet to anyone!!! Orlando Goodhope is my service tech. He does an excellent job!!! More

I bought a brand new car and the speaker was cracked so they agreed to replace it. We made and appointment once the speaker arrived to have it installed. We waited over 3 hours with no communication that they agreed to replace it. We made and appointment once the speaker arrived to have it installed. We waited over 3 hours with no communication that they lost our speaker. We had to go ask what was taking so long. And we were fed a whole bunch of lie and they asked me was I even sure that I had been contacted that my part was here? I showed them the email and texts and they said oh and proceeded to make up more excuses instead of just admitting they messed up. They were trying to put the blame on me. So they reordered the part and we waited for it to come in and made another appointment. We arrived at our scheduled time and waited 2 and half hours just to be told by the manager that an appointment does not mean anything. The service technicians get to it when ever they can. And the manager had a nasty attitude and told me thats why they offer shuttles, which I was never told about either time. Also note that they damaged the whole door panel just to replace a speaker cover. And did nothing about that either. Just pretended like it didn't happen when I told them about it. I will not return even for the "free oil changes" I would rather pay than deal with this place again. Also the finance person when I bought the car refused to transfer my tags so that caused a huge headache with dmv because I live in a different state. More

THIS IS THE 2ND REVIEW THAT I HAVE WRITTEN ON THIS DEALERSHIP THE FIRST REVIEW I RECANTED BECAUSE I THOUGHT I WAS TOO HARSH BUT APPARENTLY NOT HARSH ENOUGH I HAVE BEEN LITERALLY AFRAID TO TAKE MY C DEALERSHIP THE FIRST REVIEW I RECANTED BECAUSE I THOUGHT I WAS TOO HARSH BUT APPARENTLY NOT HARSH ENOUGH I HAVE BEEN LITERALLY AFRAID TO TAKE MY CAR TO THIS SERVICE DEPT EVEN THOUGH I HAVE FREE OIL CHANGES ( I CHOSE TO PAY & GO ELSEWHERE) HOWEVER I HAD PURCHASED TIRES WITH ROAD HAZARD INSURANCE AND RELUCTLANTLY TOOK IT BACK. UPON ARRIVAN I WAS TOLD THAT THE RECALL PARTS WHERE IN FOR THE CHEV/GMC SUVS FOR THE PASSENGER AIRBAG. (REALLY IMPORTANT RECALL) SO WHEN I GOT HOME I NOTICED THAT THERE WAS A HOLE IN MY DASHBOARD. NO ONE MENTIONED THIS WHEN I PICKED UP MY VEHICLE SO I CALLED THEM THE NEXT DAY AND WAS TOLD VERBATIM "SORRY GMC IS NOT RESPONSIBLE FOR ANY DAMAGE DONE TO YOUR VEHICLE IN ORDER TO DO THE RECALL) EVEN THOUGH IT WAS THERE SUPPLIER WHO INSTALLED THESE FAULTY AIRBAGS. I DIGRESS BUT IF YOU DAMAGE MY VEHICLE INSTALLING YOUR RECALL YOU COULD AT LEAST TELL ME OR LEAVE A NOTE OR SOMETHING IT'S JUST ANOTHER NAIL IN THE COFFIN OF TERRIBLE SERVICE AT THIS DEALERSHIP. YOU'RE ONLY A PRIORITY WHEN YOURE PAYING THE BILL. PLEASE REMEMBER ITS THE SERVICE AFTER THE SALE THAT MATTERS. More

From the day I looked online and saw how much of a good deal they had on trucks to today when I found out that after leaving my truck there for an entire day thinking the oil had been changed it has been n deal they had on trucks to today when I found out that after leaving my truck there for an entire day thinking the oil had been changed it has been nothing but a nightmare. They lied about the prices online, the salesman lied about me bringing back the truck to go over the details to lying about getting free DEF with every oil change to finally lying about changing the oil when they never changed it. If you are reading this review please do not buy a vehicle from these people More

Service: I made an appointment 2 weeks in advance so I could arrange transportation while my vehicle was being serviced. Simple state inspection and a tire repair. Dropped off my truck the evening prior u could arrange transportation while my vehicle was being serviced. Simple state inspection and a tire repair. Dropped off my truck the evening prior using the early bird drop off envelope. Truck parked in front of the service bay entrance. Next day I made several attempts to call and check status. I either was left on hold, cut off, or the one time someone answered they "took a message" for my service advisor. When I got off work I went to the dealership. At first the advisor argued with me saying I didn't have an appointment, until I showed him confirmation on my phone. Then he went looking for my truck. He found it in the lot, unlocked, with the early bird envelope in the front seat. He said the truck was never "checked in" so no work had been done. When I asked what were they going to do to rectify the situation he responded that I would need to reschedule the service for another day. To top things off, no one, ever once, offered any sort of apology. Over the years I've noted that, even though the free oil changes and inspections for life is a perk to get customers to purchase vehicles here, once you've bought the vehicle you go to the end of the line when coming to get your free services. 3rd vehicle I've bought here and definitely the last. More

This dealership is crooked and so are the salesman. I brought two trucks from this Priority Chevrolet and each time it was a bunch of bull. I WILL NEVER BUY FROM THIS DEALERSHIP EVER AGAIN. THEY ARE ALL brought two trucks from this Priority Chevrolet and each time it was a bunch of bull. I WILL NEVER BUY FROM THIS DEALERSHIP EVER AGAIN. THEY ARE ALL CROOKED. More