Priority Chevrolet Greenbrier

I purchased 2016 Chevrolet Silverado on 2/22/22 - I drove this vehicle to work for 29 days - on the 29th day after work , I unhooked our trailer and went leave for dinner- the change fuel filter light came o this vehicle to work for 29 days - on the 29th day after work , I unhooked our trailer and went leave for dinner- the change fuel filter light came on and then reduced engine power, I was within a half mile of home so I turned around and parked the truck and left in another vechicle, on the 30th day I wen to work and was unable to take the truck to priority Chevrolet so I made arrangements to have it towed the following morning - I described what happened to Bella the service adviser , she took notes and placed the codes we were showing on the paperwork- 8 days later after several calls for an update I was told we had put gas in the truck- which is a 100% LIE- if gas was put in the truck it was done so by one of the technicians @ PRIORITY CHEVROLET, as I have been told they do not like to do warranty work and have also talked to some mechanics which have said they have been fired for not saying things needed to be done that did not! I verified my last fillup , which was diesel, no fuel had been put in the vehicle in approx. 6-7 days, so there is no way we were working with this vehicle- that is never left alone, as we pick up junk from apartment complex dumpster areas and load onto a dump trailer that long on gas with no problems, smoking, rough ride , vehicle dieing out. Myself and my neighbor ( since we have different camera angles) both checked our home security cameras as well just to make sure no-one had come and placed anything into the tank- It has now been 9 days since they stated the gas was placed in the vehicle and I have called numerous times and left messages and/or my phone number but have yet to be called with the status. No-one who answers the phones will tell you anything, they push you off on someone else- At this point I want answers, HONEST answers, since my assumption is that you have no idea what is wrong with this truck and that is why I can't get anywhere. I will never recommend this dealer to anyone !!! More

I would not recommend this dealership to anyone lately. Save your money and your sanity. I took my car in for a routine oil change on Thursday and they over filled it significantly, causing engine dama Save your money and your sanity. I took my car in for a routine oil change on Thursday and they over filled it significantly, causing engine damage. My car started showing signs the following Monday night after having it done. I called Tuesday as soon as they opened and no manager was available so I had to leave a voice message. No one returned my call the whole day so I called them to find out why and was told all the managers had left for the day so I left another message. I called back Wednesday after my call had still not been returned and no manager was available and had to leave yet another message. Finally, someone got back to me and and we arranged to have my car towed as I could not drive it back to the dealership. I did not hear from them by the end of the day so I called to get a status update on my car I was told all the managers had gone home. The only information I was given by the service representative was that they had a ticket open. Finally, Thursday I speak with a couple different managers to figure out what is going on with my car and they tell me it was only slight high, by a quart and they adjusted it. She also sent me an estimate to get everything repaired that had most likely been caused by the overfilled oil in the first place. . Here is my email response to the managers and their estimate: "Thank you for the estimate. Unfortunately all the things listed on the estimate are effects of what too much oil can cause in a vehicle. My spark plugs are brand new. The ignition coil damage causing the misfire is also an effect of too much oil. You say the oil was not even a quart filled over, however that is still enough oil to cause significant damage. I took pictures of how much oil was in my car and the oil comes up almost and inch and a half over the full line on the dipstick, so I know it was more than a quart over, which leads me to believe that you or you’re team is not being truthful. I understand people make mistakes. The service team forgot to put oil back in my first car that I bought from Priority in 2008 and they fixed it immediately and everything was handled very professionally then. That incident is why I was weary when y’all called me to tell me that my car was ready 30 minutes after dropping it with you when I had been quoted 2-3 hour wait time. I even asked the person on the phone if they were sure it was ready. So I picked it up. The oil light had not been reset, but I’ve become familiar with your team not completing that step of an oil change and I’ve learned how to reset it myself. I’m very frustrated that I’ve been ignored for most of this process and now I’m being told of these issues that are clearly likely the result of too much oil in my car. I’ve had no recent trouble with my car until this oil change as I have been on top of maintaining it.” This is also not the first incident where they’ve performed poorly with a routine oil change. When I bought my first car from them back in 2008, I took it in for its very first oil change and they forgot to put oil back in it. They fixed it right away then, but I shouldn’t have had to go though this experience not only once, but twice with this dealership. More

The sale experience was rough and I paid cash. Took four days after payment was made to pickup vehicle. Service is a joke! You must pay for the priority warranty each visit. After they performed t Took four days after payment was made to pickup vehicle. Service is a joke! You must pay for the priority warranty each visit. After they performed the recall truck drives and rides terrible.Had to bring it back and tell them. Missed the state inspection 3 trips three appointments. Customer service does not matter . Robert my service advisor was like u can use someone else. Worst mistake I ever made was pitching from this dealer. Buyer be ware. More

Priority Chevrolet told me if I ordered a new SUV in November 2021 it would be here by the end of January 2022. They have been stringing me along and still can't give me a build date. I decided to get November 2021 it would be here by the end of January 2022. They have been stringing me along and still can't give me a build date. I decided to get another vehicle from another dealership and asked for my $1000 deposit back... needless to say they are refusing... unethical, unethical, unethical!!! More

Absolute worst dealership I have ever dealt with. I bought a brand new 2021 Silverado from them at the end of November, and also let them up-sell me on the extended GM warranty that lengthens it from I bought a brand new 2021 Silverado from them at the end of November, and also let them up-sell me on the extended GM warranty that lengthens it from 60,000 miles to 100,000 miles. I've never let a dealership upsell me on things like this but figured I would give it a chance. Then several hours later when I sat down with the gentleman who worked in finance, he included some "Priority package" which was an additional several thousand dollars, it included free oil changes. I told him that I drove up from North Carolina so I would not be getting any use out of that and asked if he could remove it from the deal. His response was "All of our cars come with this." I should have taken that as a red flag but said okay that's fine (it had been going on five hours now so I just wanted to get back home). Now the real integrity/customer service issue comes into play. As I was driving home, there was a "Shake" between 64-70 mph. I figured well I'm sure re-balancing the tires would not be an issue since I JUST purchased the truck from them thirty minutes ago, the salesman also reassured me that it wouldn't be an issue. It took me a while as a travel nurse who commutes alot and isn't home much, but I finally made an appointment for it. When the service advisor said $89.00 would be the cost I explained the situation to her and she changed the subject, so I hoped for the best while I was waiting. Of course I ended up having to ask to speak with a service manager (Greg Hood I believe was his last name). He asked me "What the problem was" and his response was "We would have to diagnose it and see if it's covered under warranty". I pointed out that this issue was present the day I drove it off the lot and that it should 100% be no charge, especially due to the fact that I paid for this silly "Priority package" in the contract knowing it would cost them nothing because I would never again drive to another state for trivial service issues on a brand new truck. He couldn't have shown less interest, I paid $89 on top of all the other money I've given them and have more disappointment and disgust than I can put into words. Do yourself a favor and don't make the mistake of giving them your business. You will likely see this posted on other platforms as well. Thanks for reading and I hope I've helped someone. More

Thank you for everything. The customer service was awesome and Brandon Jackson was extremely professional. awesome and Brandon Jackson was extremely professional. More

To preface this review, I took delivery of a new 2022 C8 Corvette therefore I understand this vehicle brought forth unique challenges stemming from, increased demand, the supply chain chip shortage and COVI Corvette therefore I understand this vehicle brought forth unique challenges stemming from, increased demand, the supply chain chip shortage and COVID issues. In total I waited 18 months to receive my C8 after placing my initial deposit of $2000 back in July of 2020 to get on the C8 waitlist. Which is a good idea actually to prevent the waitlist from being saturated with people trying to back out. When I first placed my deposit, I was firmly told that no MSRP markup would be added. Since July 2020 COVID continued to hurt the supply chain along with the chip shortage, so in the dealer’s defense this is why the dealer markup occurred. When I finally received my new car there was a $5000 MSRP markup along with the usual dealer doc fee and other miscellaneous dealership fees that should have been omitted due to the MSRP markup. I understand that consumers have been reselling these cars for a profit and that the chip shortage has caused the car market to inflate slightly. My sticker price was $74,000 and my out the door price was $86,000 after fees, taxes and everything else mentioned before. The salesman was not 100% clear on the out the door price. Most of the communications transpired via text message and a couple of phone calls. A $1000 markup for nitrogen tires and wheel locks was too steep. I wanted to get the cool wheel locks from Chevy themselves but that was ill advised because of the $1000 cost for the dealership’s nitrogen and mandatory wheel lock charge. I get it, managers set the prices not the salesmen. Salesman did a great job and understood the C8 very well. Overall a good experience from Priority but I am overall leaning on NOT being a repeat customer. Thanks for reading -Derek More

My sales guy was amazing and that’s about it. I have previously left two reviews with no response or acknowledgment to my situation so I am doing this again. After purchasing a 74k vehicle your aftermar previously left two reviews with no response or acknowledgment to my situation so I am doing this again. After purchasing a 74k vehicle your aftermarket sales woman approached me. She offered three different packages and I chose the middle one. She informed me it would be put into the sale price. I signed a document and that was it. Once it was time for me to sign the final paperwork with the finance manager I ask three different times if this is the correct amount I need to get from the bank and was informed THREE different times yes. A couple days go by and the maintenance department calls to schedule. Two more days go by and the aftermarket sales rep calls saying I owe 1800$ for the services. Long story short I went back and forth with her and the finance manager because they messed up and didn’t get it in the sale price and they where only willing to discount there mistake. I would never use this dealership again, I will overpay somewhere else. Worst experience I have had and very unprofessional on there part. More

This dealership is terrible! First off, the sales guy Kyle is incredibly disrespectful to women! Yes, woman want to buy trucks too Kyle! They have false advertising on their website because the "priority Kyle is incredibly disrespectful to women! Yes, woman want to buy trucks too Kyle! They have false advertising on their website because the "priority pricing" that they advertise is apparently only for employees!? Do they really expect only the employees to use the website to shop!? And on top of that, if you qualify for any discount, such as the $500 off veterans discount, you will get a "Priority package" added to the already over the MSRP price tag that tacks on an additional $4000 or more. I was told this additional fee brings the price up to what they want to get for the vehicle, so getting a discount is pointless. They also don't offer special financing like the other Chevy dealerships. So if you qualify for any discounts and have good enough credit to qualify for special financing, I highly recommend going to a different Chevy dealership because you will pay well over $10,000 more at this place! So glad I drove the extra hour to purchased our truck from a different dealer, and got an excellent deal! More

Absolutely Horrible....No regard for customer time. Unorganized and all Supervisors should be fired. Smug apologies from Backus. 5 separate days having a 2019 Traverse to fix the Air Conditioner and Unorganized and all Supervisors should be fired. Smug apologies from Backus. 5 separate days having a 2019 Traverse to fix the Air Conditioner and still not fixed because the refrigerant is locked in a supervisor office that no one has a key to. I am made to come back another day. Traverse is almost paid for and I am considering a trade in for a Honda or Nissan....anything but a Chevrolet. I and my family will never buy a Chevrolet again. They will not make it right....They don't care...They just take your money.... More