Priority Chevrolet Greenbrier

Speechless From the moment I parked my vehicle I was greeted with smiles and a welcome attitude! This place had everything and more. I was trading in my 2012 Cam From the moment I parked my vehicle I was greeted with smiles and a welcome attitude! This place had everything and more. I was trading in my 2012 Camaro for a more family sized vehicle and James M. was extremely helpful with the whole transition! James was very detailed when explaining things and also very understanding to my unique situation. Because of James and Arnell I was able to leave the lot with a brand new car! With the magic that these two created to make it happen for me, giving my horrible situation I was extremely impressed to see that I was able to leave the lot with a new car and an affordable car payment! Greatly appreciate all they did to make my car buying experience a success. I will be back and I will be sending business to this Priority Chevrolet! Thank you guys for everything, but more importantly thanks to your Priority Chevrolet team! ( GO OHIO STATE! ) More

An experience you can find anywhere I had been a customer since 2012 and was happy to take my car to a place that seemed to be competent and customer-oriented; I was more than willing to I had been a customer since 2012 and was happy to take my car to a place that seemed to be competent and customer-oriented; I was more than willing to pay the difference in price compared to taking it somewhere else as I felt I might receive a higher level of service. In March I brought my vehicle in for service and, after paying a thousand dollars to fix an engine code, it comes back up as I’m driving away. I return later to pay another 500 dollars to actually fix the issue. I am upset but after speaking with the manager, he explains how by fixing the issue it could resurface as a result of another part failing, and I accept the explanation. Then on June 20 I bring my car in for service, get it diagnosed and pay $800 only to have the issue resurface just as before, when I’m driving away. I come back a week later to express my frustration and request a refund, as this is the second time I have felt I have paid for a service I did not receive. I have already decided at this point to find a new mechanic, as I feel this is an unacceptable level of service. I am told that refunds cannot be given but that providing an unacceptable level of service “is not how we do business” and that the issue will be taken care of. I was provided a very adequate rental car so I decided to see how management handles my concerns. I receive no updates for a week, and when calling to see what’s happened with my car, I learn that the people responsible for my repairs are on vacation. Two days later I am told that while the mechanic is still troubleshooting the issue, it’s beginning to look like I will need a new transmission and fuel level sensor, a $3,800 repair. I opt to wait until my service writer is back from vacation and the mechanic is done troubleshooting before even considering a repair like that, let alone the fact that I do not entirely trust the diagnosis. Once my service writer is back, I call back and she says they are still diagnosing the issue, but she will call me back as soon as they have finished their diagnosis. I get a call the very next day confirming the assessment that I need this costly work done, and I advise her I do not want the work done, and I will pick my car up later that day. I pick it up in a torrential downpour and learn that one of my tires is now completely flat, a small transgression all things considered. The purpose of this review is not to complain, or vent or to get some sort of financial compensation. Indeed, I’ve been told that should I get the work they advised done, it would be done at a steep discount. The purpose of this feedback is to educate all who will listen about some of the most important aspects of business: Customer Communication, Inspiring Customer Confidence, and Delivering a Finished Product When I purchased my car, the mechanic I took it to asked me to let him know if I decided not to purchase it, as he had never seen such a well-maintained vehicle for its age. I purchased the car looking for comfortable, reliable transportation and I looked to Priority Chevrolet to provide the service needed as the car aged to maintain the vehicle and hopefully put 300,000 miles on the vehicle before finally retiring my car and purchasing a new one. More than halfway to my goal I must abandon my dream, as I do not have any mechanic trustworthy enough to troubleshoot and provide a level of service that will help me reach my goal without re-purchasing the car many times over. I now will look to only purchase newer vehicles and discard my pipe dream of having a well-maintained vehicle and instead opt for the cheapest repairs that keep the vehicle on the road until a repair comes along that makes it more feasible just to buy a new car. I am still pleased with Chevrolet cars, and I still feel that the service department at Priority Chevrolet can provide a high level of service; they had done so in years past so I am confident they can in the future. I do appreciate the fact that at all times, I was met with courtesy and a sympathetic ear however I now know why my friends and family are leery of dealership service departments and I must now reluctantly join their ranks. More

Car Buying Made Easy First off I would like to say as soon as I got out of my truck I was greeted with a warm smile and welcome to priority. I explained I was there to see First off I would like to say as soon as I got out of my truck I was greeted with a warm smile and welcome to priority. I explained I was there to see James McPhearson. I was brought into the showroom and was told he was busy with another customer. even though he was busy he still came and greeted me personally. He explained he would be with me shortly. So I proceed to walk around outside and look at Silverados. James finished with his customer and we talked about the usual about what I would like. I told him what I wanted he found it. we walked inside and talked money. He ran the numbers and went and talked to the Finance Director Jay Cunningham. After a short time I was called into Jays Office and he sat me down and explained everything to me for to understand. we talked over everything and I signed on the dotted line. The easiest way I can describe my experience at Priority Chevy is to compare it to a True Car commercial. James McPhearson and Jay Cunningham made buying a new truck as easy as it can get. So to those 2 gentlemen you are the best and now have a customer for life. So again Thank you Jay Cunningham and James McPhearson. More

second purchase in 6 monts this time compleatly bad on may 5 2014 we purchased a 2010 Camaro in the window of the car the federal trade commission sticker or buyers guide stated that the car was pre own on may 5 2014 we purchased a 2010 Camaro in the window of the car the federal trade commission sticker or buyers guide stated that the car was pre owned certified by Chevrolet. This meant we received 12month 12k mile bumper to bumper gm warranty 24 month gm oil change plan and balance of 5 yr 100k mile power train warrantee. along with gm certified 172 point reconditions. We signed this f t c sticker per the law and the dealer had read it to us. After a month quite a few things started to go wrong on the car so I made an inquiry to general motors the car was in fact not general motors pre owned certified. So we called and called the dealer no call back finally called Langley credit union and their vice president of lending got the used car manager mark to call us back. also Kimberly the delivery girl to call us also because she sold us paint sealant that never was put on the car. Her most professional response was its not my fault what do you want ME TO DO ABOUT IT well a $ 695.00 refund to start. As far as the car goes mark was very nice offered to give a priority version of the gm certified warranty I asked him to ask his boss to see if we could just pick out a different car. ask no harm no foul I did mention we bought a 2014 in January didn't I hum ok he said he would but I could trade the Camaro in loose a few thousand dollars and get a different car even though it was their fault . well still waiting for that call back hope I don't hold my breath. we have only put 100 miles on the car. I If this is how they treat a 2 nd time customer good luck first time ones. The complaint is currently on file with the Norfolk better business bureau Virginia attorney generals office Virginia department of motor vehicle dealer enforcement and the federal trade commission More

Customer service I love customer service from Tina and Scott and Belen. They are very friendly eager to help and genuine. Can you hire 3 more like them??? You walk in I love customer service from Tina and Scott and Belen. They are very friendly eager to help and genuine. Can you hire 3 more like them??? You walk in and miss Tina and Belen always greet you. Those are only service consultants I would ever recommend. More

EXCEPTIONAL CUSTOMER SERVICE My name is Helen Kemp. I was at the Chesapeake Chevrolet dealership yesterday to find out about qualification information and options for my particula My name is Helen Kemp. I was at the Chesapeake Chevrolet dealership yesterday to find out about qualification information and options for my particular car situation. First I must say when I called the operator (whose name I can't remember) was very courteous and informative. She also was quick to get me to the department I wanted and when she transferred my call there was an immediate pickup. I originally spoke to Mr. James Young in the Hyundai department and though he was not able to help me, he did not just let me go, he recommend another area of your dealership (Chevrolet) that might be able too. I appreciated not only the recommendation but I was also escorted to the salesman (Mr. James McPherson) and handed over to him with a handshake and a smile. I informed Mr. McPherson of my need for another vehicle and although my credit score had gone up significantly I did not know if I would qualify. Mr McPherson informed me of all the rebates and incentives they had on hand and even introduced me to Mr. Arnell Johnson his sales manager who was also very professional and courteous. After talking to Mr. McPherson (who was well-versed in his stock on hand), I agreed to try an application. I was very happy that they were not only able to approve me but also for in-house financing. Everything worked to me like one of their Chevys (a well-oiled machine) and not only did I drive away in a new Malibu but I am now a Priority-for-life vehicle customer. The overall experience left me with a good feeling, a good view of what a dealership should be and all the people (even finance-Mr. Billy Jones) were on their game. Three thumbs up (okay two but it would be three if I had them!!!) Blessings. Sincerely, Helen Kemp More

Positive Experience at Priority Chevrolet My experience at Priority Chevrolet was great. James McPherson was very informative about Chevrolet products and services. He provided very personab My experience at Priority Chevrolet was great. James McPherson was very informative about Chevrolet products and services. He provided very personable service. I was very pleased with the price and quality of vehicles offered. The selection was awesome. Overall I was very Happy about my purchase. My best experience at Priority came at the end of my transaction and that was with Jay Cunningham, he really closed the deal and helped to explain everything very clearly to me. It was a real joy to speak with him about my purchase. He was very personable and helped to eliminate the some of the frustration I experienced in the slight delay of service I experienced in my transaction. There were only two complaints that I have for Priority---the transaction took a long time for start to finish. The second complaint was the used car showroom/buying area was horrible...it had the feel of a construction site work trailer--not appealing when you are making a purchase for thousands of dollar...it needs to be upgraded. More

poor service My husband purchased a new car for me while out of town, which was a wonderful blessing from him. But, it has turned into a nightmare. Live out of t My husband purchased a new car for me while out of town, which was a wonderful blessing from him. But, it has turned into a nightmare. Live out of town, have had to visit this dealership 4 times already within 45 days. They could not get the finance paperwork correct, we had one due date for our payments, went back to re-sign paperwork to learn that would be two weeks sooner. I question that and was told by the loan officer that was the correct date and the bank set the date. I did not agree, but did not have our old contract with me. I went home and review our old contract and was correct with my due date. When my husband called still was told it could not be changed. Spoke with Jay Cunningham and was told that was not the correct information the loan officer told me. They had gotten a new system and our due date should have been changed to what it was orignally stated. After the purchase my husband had to go back to sign the paperwork again, then a week later they wanted me to come in to sign (remember - I'm out of town). Two weeks later my tags are going to expire, so I had to return to them to get extended temporary tags (another trip from out of town). Jay was very nice and did offer a car wash & gas. So when I get there, my sales person was called 3 times with no response and waiting 25 mintues after my appointment, I finally see him in the breakroom eating. I informed the receptionist, finally my car is wash and gas. They said wait in the breakroom and we will come get you when it is finish. I waited for over two hours and decided to check on it. I see my car parked out front, looking for my sales person or the receptionist it was parked there for over 15 minutes and learn my keys was just placed in a tray. Still have not received my extended temp tag at this time. I was so upset and sick of this place, I left and ask my husband to place my tag on my car. On June 11th I called and spoke with Robbie and told him some of my negative experience and also my tags are about to expire again (still out of town). He took my name and number and said he would have the owner call me and to this date I have not heard from him. I did call back 4 hours later that day and spoke with Robbie again; was transferred several times and still no call back. I ask my husband to handle this at this point, because it has been a very poor experience with this dealership and he has more patience at this point. You go there and no one can assist you (only the very nice receptionist) who trys her best to get someone to help. The wait time is much too long, misleading information from our loan officer and poor customer service when it comes return calls to have issues resolve. Again, my extended temp tags will expire on June 18th and still no return call from anyone at the dealership. I believe my husband finally got the receptionist to express extended temp tags (again) to us out of town. I finally did receive another extended temp tag. I even called DMVA in the state we live in and they have no paperwork on us purchasing the car and trying to get it registered. Can you believe my husband had to provide them with our mailing address in NC two times this week (June 17th & 19th) Therefore, it tells me that they still have not sent the necessary information to DMVA to obtain my permanent tags. Are you serious!!!! I'm hoping I do not have to get another temp tag!!!!! This type of service is very unacceptable and it has been the worst experience I have had when making any type of purchase! Oh, still no call from the owner or anyone at the dealership to apologize, except the receptionist who has been very helpful!!! Crystal More

Great It was a great experience buying a vehicle from your dealership, our salesman James McPhearson did an outstanding job, he was great to work with and It was a great experience buying a vehicle from your dealership, our salesman James McPhearson did an outstanding job, he was great to work with and made the process as easy as it could be. We will be recommending him and your dealership to our friends. More

Priority Chevrolet I had a great experience at Priority. James Mcphearson handled business very well. I would definitely refer anybody looking for a new or used car to P I had a great experience at Priority. James Mcphearson handled business very well. I would definitely refer anybody looking for a new or used car to Priority Chevrolet. The only problem I had here was with the financing situation. More