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Priority Chevrolet Greenbrier
Chesapeake, VA
305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 305 reviews
December 23, 2013
I had an issue with the Service Department which I explained in the customer survey I received from Chevrolet. Elizabeth was extremely attentive to my concern because she wanted to resolve my concern explained in the customer survey I received from Chevrolet. Elizabeth was extremely attentive to my concern because she wanted to resolve my concern as soon as possible. She is probably the most customer service oriented person I've ever met at an automotive Service Department.........Elizabeth truly understands the importance of customer service and loyalty. More
by torch30
December 20, 2013
Update to my previous e-mail today. I went to the Priority Chevrolet dealership and resolved the issue regarding my refund for my extended warranty. Jay Cunningham was very helpful and provided me w Priority Chevrolet dealership and resolved the issue regarding my refund for my extended warranty. Jay Cunningham was very helpful and provided me with the information I needed to put my mind at ease. It was a good thing I did go into the dealership because Jay pointed out to me that my extended warranty got reinstated under a new contract number after he had cancelled the original contract last month. Thanks again for assistance today. V/r, Dan Curran PH# 482-1370 More
by dancurran
Employees Worked With
Jay Cunningham
October 29, 2013
My husband and I have been searching for a new truck for about two months and decided to purchase a Chevrolet. We visited a few dealerships in our community however, there was nothing at the locations that about two months and decided to purchase a Chevrolet. We visited a few dealerships in our community however, there was nothing at the locations that really capture our attention. We decided to go to Virginia on a Sunday just to look around and to our surprise not only did we find the 2014 Chevrolet truck we also had the privilege of having James McPherson as our salesperson. James was definitely a deciding factor in purchasing the vehicle because of his professional demeanor and extensive knowledge of the vehicle. He was truly concern about our needs and not just making a sale. We will continue to tell others about James McPherson and the Priority team. Lindale & Larnetta Brothers More
by lbrothers
Employees Worked With
James McPhearson, Melinda Lloyd
October 23, 2013
Our experience at the dealership could not have been better. Our saleperson, Bud Chappell, was terrific. He knew all the truck inventory on the lot, including vehicles that had just arrived via transp better. Our saleperson, Bud Chappell, was terrific. He knew all the truck inventory on the lot, including vehicles that had just arrived via transport the afternoon before our visit to the dealership. Bud was able to "talk trucks" with my husband on all aspects of the vehicles - engines - towing capacities - accessories - even aftermarket options without missing a step - which is not an easy task. When it came to pricing - Dave Jones did an incredible job. We initially came in to take advantage of the rebates on the 2013 Silverados but when we saw the redesigned 2014 Silverados - we fell in love with them. We were concerned that because of the rebates on the 2013 trucks, we would not be able to get a good deal on a 2014 truck. Boy were we wrong - we got a great deal. Lastly, Billy Jones in financing was wonderful as well. He wanted to be sure that not only did we get the best deal on the pricing end of the transaction but the best financing possible as well. He patiently answered my questions as we went through each number line by line. My husband and I could not be more pleased. Kudos to the Priority Chevrolet Team! More
by 3goldens
Employees Worked With
Bud Chappell, Dave Jones, Billy Jones
October 14, 2013
General Manager, Bill Schineider, seemed to honestly try to resolve the issue with the first Malibu my daughter and I bought, but found that the after market heated seats option which was the reason we purc to resolve the issue with the first Malibu my daughter and I bought, but found that the after market heated seats option which was the reason we purchased the car could not honored since the option did not work on the front passenger seat. As a result he worked with the Sales manager, Dave Jones, to find a suitable upgrade that had the heated seats. He offered us the two vehicles to choose from, to exchange the vehicle we were having problems with to one that had the options we had paid for and did not receive. We accepted the exchange vehicle, Malibu LTZ2, with the understanding that we were getting the USAA Pricing and the best deal that the Sales Manager could offer. I feel that we were cheated in the deal because we were given the Trade In pricing for the exchanged car which means that we lost almost $4,000 by switching cars. The switch was offered by Bill Schineider because of the dealerships inability to provide the vehicle with with the options we purchased and because of multiple problems we were having with the vehicle, and since the switch was offered and not requested there should not have been any penalty imposed on us. It was a pleasure to work with James McPhearson, he helped us through the paperwork for the exchange and personally showed us all of the options and controls in the new Malibu, and let us know that he was there to help us with any issue we had with the car as long as we had it. We have been disappointed with the gas mileage on both Malibu's. The new one is doing a lot better than the first one, but it is only getting the minimum mileage per gallon listed for city driving even though most of the mileage has been highway driving. We are very happy with the Malibu except for the gas mileage. We are also pleased that Bill Schineider offered to pay for our warranty service. If it wasn't for the feeling that we got ripped off by getting the trade in price for the first Malibu, we would recommend Priority Chevrolet and would purchase our next Chevy from them. More
by MalibuLTZ2
Employees Worked With
Bill Schneider, Dave Jones, James McPhearson, Rasheed Zorquany, Kimberly Tibbitt
October 02, 2013
Had a fantastic purchase experience. Enjoyed everyone, Brandon was funny and she treated me and my family very well. I didn't have the best credit so Billy Jones really helped me out.. Thanks guys and gir Brandon was funny and she treated me and my family very well. I didn't have the best credit so Billy Jones really helped me out.. Thanks guys and girls enjoyed it very much.. Will buy again from Priority Chevrolet. More
by Foodie4life
Employees Worked With
Dave Jones, Billy Jones, Brandon Jackson
September 22, 2013
My experience was excellent and even when I returned to get the undercoating, etc., everyone was very friendly and helpful. I will return for service and when ready for another car will return for that pur get the undercoating, etc., everyone was very friendly and helpful. I will return for service and when ready for another car will return for that purpose. More
by patnich
Employees Worked With
James McPhearson, Melinda Lloyd, Kimberly Tibbitt
September 21, 2013
Such great service and friendly people! I would recommend this dealer to all my family and friends. Special thanks to Rob (McCarthy) and Kimberly (Tibbit) for going above and beyond to ensure customer satis this dealer to all my family and friends. Special thanks to Rob (McCarthy) and Kimberly (Tibbit) for going above and beyond to ensure customer satisfaction. Deniz More
by hackners
Employees Worked With
Jay Cunningham, Arnell Johnson, Billy Jones, Kimberly Tibbitt
September 17, 2013
I had a great experience with Priority Chevrolet and James McPhearson. He was ablde to work within our financial constraints and give us a great deal. James McPhearson. He was ablde to work within our financial constraints and give us a great deal. More
by djschmidt1816
Employees Worked With
Dave Jones, James McPhearson
