Priority Chevrolet Greenbrier
Chesapeake, VA
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Proceed Past Priority Chevrolet I went to purchase a new vehicle from Priority Chevrolet, which was a huge mistake. I wanted a Chevrolet SUV, but the one I wanted to purchase , Prior I went to purchase a new vehicle from Priority Chevrolet, which was a huge mistake. I wanted a Chevrolet SUV, but the one I wanted to purchase , Priority Chevrolet didn't have but could get. We went over the specifications of the vehicle and price. At the end, I ended up signing paperwork to purchase the vehicle. The SUV would be at Priority in the next day or two and they would let me know so I could come pick it up. Fine, but when I was contacted days later to pick up the vehicle and arrived on the lot, everything changed. The vehicle went from having 10 miles to 930 miles. The paperwork I signed for the vehicle had 10 miles and now it has 930. Priority knew what they were doing, they knew the vehicle had 930 miles on it before they purchased it from another dealer.. Which later I found out this and other unethical practices are a common occurrence at Priority. I confronted the new car manager Jeff Pelfor and heard nothing but used car salesman pitches. I declined getting the vehicle and asked for a ride home because I live an hour away and was dropped off since I planned on taking the vehicle home that evening. The answer was no. I was lied to in order to buy a vehicle and was jerked around by Priority. When you watch a Priority commercial, everything sounds great, but none of it is true and is all a sales pitch. There is probably a reason why they use actors in the commercials instead of their off the street employees. I wouldn't recommend Priority to my worst enemy. More
Poor service and completely apathetic to customer Went in for exterior work(mostly cosmetic) and oil change. The appointment was for 1PM, and was supposed to be completed by 6. Called back the next da Went in for exterior work(mostly cosmetic) and oil change. The appointment was for 1PM, and was supposed to be completed by 6. Called back the next day and was told more work would be needed-about $1800.00 more. I declined and came to pick up my car, when i got home i decided to look for myself to find that the $1800.00 leak in my engine had miraculously fixed itself. took it to another mechanic and he too found no leak. He was also kind enough to check my oil for me which is good since they hadn't done the oil change(no mention of it when i checked my car out, and it was on the receipt). More
Colorado Purchase Priority Chevy had an enormous selection of Colorados. After searching for a vehicle in the Yorktown area, I became frustrated with the lack of optio Priority Chevy had an enormous selection of Colorados. After searching for a vehicle in the Yorktown area, I became frustrated with the lack of options. At Priority, I easily had 20 vehicles to choose from. Once I made my selection, the salesman James McPhearson, was eager to assist and got us in and out of there in record time. Also, we got exactly what we wanted for or trade-in. Priority will be my first choice from now on. It was definitely worth the 30 minute drive from Yorktown. Outstanding service and a great dealership. More
Perfect for a young woman After being disrespected by MANY dealers, I finally went to Priority Chevrolet as a last resort to check out a car. I wanted to be respected for havin After being disrespected by MANY dealers, I finally went to Priority Chevrolet as a last resort to check out a car. I wanted to be respected for having my own money and payments and was tired of being spoken to like I am an idiot girl relying on her daddy's money. I honestly took it as a sad truth until I went to priority. My dealer, Antoine Pope was very cool and down to earth and listened to what I needed to buy the car I wanted. I didn't even expect to actually buy my Camaro, buy he made me feel like it was the right choice. And the priorities for life service is awesome. You can make appointments online and the waiting area is great. So far I've been super pleased with all these people! More
Efficient, Quick and Easy, Gave me what I asked for!! Mr James Rose - delivered in 3 hours what 4 other dealerships could not in 2 1/2 months of searching! What an assest!! James is new to the dealersh Mr James Rose - delivered in 3 hours what 4 other dealerships could not in 2 1/2 months of searching! What an assest!! James is new to the dealership, third day and I had the pleasure to be chosen to work with him. He listened to the CUSTOMER! My delivery to some may be too assertive ; however, Mr. James Rose understood I need a vehicle that is reliabile, comfortable , great gas mileage and I need to get to work no matter what the weather prevails! I must be dependable. He delivered! More
Rude manager I had an absolutely terrible experience at Priority Chevrolet, I went to the tent sale Saturday and found a particular truck I liked. The sales associ I had an absolutely terrible experience at Priority Chevrolet, I went to the tent sale Saturday and found a particular truck I liked. The sales associate was great and I never felt pressured but when the manager came he began to put more pressure on me and told me the best he could do is 25k out the door, I told him I wanted to look around a little more but I'd keep that in mind. The following morning I went to a Toyota dealer who had a similarly equipped truck with similar miles and he printed me out the break down and offered the truck at 23k out the door. I then went back to the tent sale and present Priority Chevrolet with this paper and of course the sales associate presented this paper to the manager, he came back and advised me that they would match the out the door price and give me an extra $1000.00 for my trade in. It sounded reasonable to me so I went to go get insurance quotes. Realizing I forgot to get the vin number I went back and my sales associate was not in sight so I kindly asked the manager who had been pressuring me the day before for the vin. He recognized me and told me "the deal is off, I dealt with you yesterday and told you the price" the manager then began using vulgar language towards me calling me a joke and refused to sell me the vehicle at the agreed upon price. I would not advise anyone to purchase a vehicle with Priority Chevrolet if that's how business is conducted at that facility. More
Great! Have purchased 4 cars from dealers in my lifetime and this was by far the best most professional experience. They were willing to work with us on the Have purchased 4 cars from dealers in my lifetime and this was by far the best most professional experience. They were willing to work with us on the price and interest rate for the purchase and were very patient and professional even when my wife changed her mind multiple times. More
WOW! Best Car Buying Experience EVER! James McPhearson and Arnell Johnson are the "dream team" of Priority Chevrolet! I have bought a few new cars in my life but this was the absolute best James McPhearson and Arnell Johnson are the "dream team" of Priority Chevrolet! I have bought a few new cars in my life but this was the absolute best car buying experience I have ever had. Both, James and Arnell bent over backwards to make sure I was satisfied. Highly recommend them if you are in the market for a new Chevy! More
Bought the SUV I wanted James McPhearson was very professional and described each step of the process of buying a new car to us so that all confusion was eliminated. We retu James McPhearson was very professional and described each step of the process of buying a new car to us so that all confusion was eliminated. We returned the next day with our daughter who also purchased a new SUV. More
Best experience EVER ! I stopped in on a whim as I was contemplating the purchase of a new car. Priority Chevrolet was my first stop ( as I was simply "passing by"). I was i I stopped in on a whim as I was contemplating the purchase of a new car. Priority Chevrolet was my first stop ( as I was simply "passing by"). I was immediately greeted on the lot by Bill Parks. I immediately told Bill that I was ONLY LOOKING and preferred to be left to peruse the lot and not " sold". Bill cheerfully said, No Problem, I am here if you have any questions. For me, this was amazing as typically a car lot is high pressure and there is no such thing as "just looking"! I was so impressed with Bill and the fact that he actually HEARD me and respected the request that I started asking him questions right away :). Peeked into a car that caught my eye and went home and decided that I was going to buy that car from that salesman! Called Bill the next day, met him at Priority Chevrolet and I now own an amazing vehicle and have a great relationship with the dealership, my salesman and am referring them to everyone that I know ! Bill Parks was the reason that I bought THAT car at THAT dealership. Bill continues to be available, helpful and very willing to help as he provided much guidance in transitioning my insurance coverage, DMV requirements and has responded to every need that I have had during the purchase! Awesome team, wonderful care and safety plans and an overall FANTASTIC EXPERIENCE! More

