Priority Chevrolet Greenbrier

Shady Business I went to Priority to get a vehicle. First and foremost, the sales men Matt House and the sales manager Shaun House were related, I should've have k I went to Priority to get a vehicle. First and foremost, the sales men Matt House and the sales manager Shaun House were related, I should've have known this would be a bad experience, anytime family's work together it's a problem. Then they were both rude, very pushy, and not forth coming, but the icing on the cake was when the young lady ran my check incorrectly it wouldn't go through. I offered to pay cash she said it was ok, don't worry about it, by Monday everything she clear. Next thing I know the Sales manager Shaun House tells me he will personally come get my car if the down payment was not received, when I tried to contact my sales man Matt House no answer no response. Nevertheless, I returned the car because I have never been so disrespected in my life Shaun House actually called my job and said he would come collect my keys. Up to this point my whole family has brought from Priority. I am dissatisfied with this company and still I want to know how come the henchman brothers are running Priority like the mafia. More

TJ provided exceptional customer service It was a pleasure working with TJ at Priority Chevrolet. His service was greatly appreciated by my family. This experience was by far the best I had It was a pleasure working with TJ at Priority Chevrolet. His service was greatly appreciated by my family. This experience was by far the best I had with shopping for a car. There was no hassle or pressure from TJ to purchase the vehicle, all that came from my 4 year old who helped TJ closed the deal LOL. We would work with TJ any time and I STRONGLY recommend everyone to ask for him personally when you visit Priority. Thank you for your service More

Just read the other reviews before you buy! I am completely dissatisfied with Priority Chevrolet in Chesapeake and it's service team. I purchased a new impala and recently relocated for work I am completely dissatisfied with Priority Chevrolet in Chesapeake and it's service team. I purchased a new impala and recently relocated for work out of state. I took the vehicle for it's very first service appointment and brought up the fact that the chrome molding around the windows was fading. The very nice advisor looked up the issue and found this was a known problem with the impala and ordered the parts to have it replaced. The gentleman scheduled my appointment and advised it would need to be left for a few days, but they would provide a loaner vehicle until the repair was complete. At that time, the advisor switched my address in the system since I had informed him I moved in state. As scheduled, I arrived for my appointment and he took me to get my vehicle. The gentleman at the counter informed me that I would not be able to use a loaner since I had an out of state license. He asked if I had a military ID instead, to which I explained no – I had just relocated from out of state for work. The gentleman confirmed with his manager, Bob Backus who indicated this was the policy. They suggested I call Enterprise to rent a vehicle, while the service was completed. This is completely and utterly unacceptable. As a new Chevy owner, it should not matter if I brought my vehicle in California, Florida or Hawaii, I should be able to have service at any dealership for a known defect with the vehicle! Additionally, I should not be prohibited from utilizing a loaner vehicle due to my VALID license being from a different state! In addition, it is completely UNACCEPTABLE that Chevy would inform me to contact a rental company to rent a car why they fix a known defect on my vehicle! Why in the world should I have to pay out of my pocket when I have a BRAND NEW car and the issue was not caused by me? Furthermore, I was not informed of this prior to my appointment. This dealership not only wasted my time and energy but has lost the trust of someone who has two brand new Chevy's (16 Impala LT and 17 Impala Premier). The dealership, if they could not provide a loaner as indicated by their policy should have arranged for Enterprise to cover the cost of the car and had it on site so I could get it replaced and not expect the customer to cover the extra expense. Shame on Priority for having this terrible service and policy, and shame on Chevy for allowing Priority Chevrolet in Chesapeake to be apart of your brand! More

You are not a Priority First I want to praise Priority Acura for their high level of customer service. I've been a Priority client for 10+ years but after my recent experien First I want to praise Priority Acura for their high level of customer service. I've been a Priority client for 10+ years but after my recent experience from the sales and service department at Priority Chevy, I'm looking to devote my loyalty elsewhere. On Friday, I dropped my vehicle off around noon for a diagnostics at the Chevy dealership. After a few hours of hearing nothing I called for an update around 4pm. I was informed by Garland in a not so welcoming tone that I wouldn't receive any information that day because they closed at 5 (they actually close at 8) and the earliest I would know anything was Tuesday. 4 days for a diagnostic is unacceptable. I called a good friend of mine who's a manager at another Priority to help me out. While speaking to my friend, he convinced me to look into getting a different vehicle as opposed to getting mine fixed. I told him what I wanted and found 2 at none other than the Priority Chevy store. He suggested I go test drive it to make sure it's what I wanted and he would bring it to his store so I could purchase it. When I arrived at the Chevy store there were 4 sales people outside doing nothing. It was over 10 minutes before I was finally greeted. I told the sales consultant what two cars I wanted to see and I would be purchasing one of them at my friends Priority location. His attitude immediately changed. The first vehicle could conveniently not be found so I test drove the other one. By the time I was done test driving it was close to 8:00pm. I told my friend I wanted it and he ensured me he would have the vehicle ready for me to pick up tomorrow. I just got a call from him at 9:00 saying the store won't release the vehicle because they have been working a deal on it for 2 weeks, they received a deposit on it at 8:00, but if it becomes available again they'll call. Who would let someone drive a vehicle if you have a pending deal already in place? That's just not smart business. So I rode by just to see if the vehicle is there and guess what, it's in the exact same spot I left it. I'm pretty much over Priority at this point. More

If I could give them zero stars I would Every time I have any work done there, it needs to go back in for them to finish a job they said was complete. An example would be when they replaced Every time I have any work done there, it needs to go back in for them to finish a job they said was complete. An example would be when they replaced my rear liftgate glass on my Tahoe. They did not reattach the hydraulic jacks that lift the glass. Another would be the defrost wiring that they said was soldered back on. Well, this repair lasted until the next day after picking it up. Another time While trying to drop off for an oil change they asked me to wait to check in because my advisor was not around. I told them ten people are standing around and nobody can check me in?. Miraculously one of them all of a sudden was able to do it. In the 15 minutes, it took for this "advisor" to check me in my "advisor" had not returned. I sure am glad I did not wait. I have purchased two new vehicles there and definitely will not again. Your time and attention to detail in maintenance is certainly not a priority. It's a disappointing experience at best every time I have to go in there. I have an Acura purchased from Hall Acura and let me tell you the difference in service is incredible. If you are ever caught between the two for a purchase and service contract, choose Hall for sure. At Hall, they seem actually to consider you a priority. More

Service scam I took my Chevrolet Silverado in for warranty issues on the steering,they had to order the parts but then tried to tell me that a 23000 mile vehicle I took my Chevrolet Silverado in for warranty issues on the steering,they had to order the parts but then tried to tell me that a 23000 mile vehicle that is still under warranty needed the fuel injection system cleaned of course they said the warranty doesn't cover this,I then asked if the warranty which is bumper to bumper for 3 years and 36000 miles doesn't cover it can you tell me why since the fuel system is within the bumper to bumper,they then said we are just doing this service as a preventive measure at a cost of $129.95 I think it's more of a way to charge for items not needed.In Poplar Mechanics they list fuel injection cleaning as 1 of the 5 scams repair shops try to sell,also I purchased a new Corvette there this past September but after this scam I don't believe I will be buying any vehicles from a Priority dealership again.It's like they say buyer beware and also I tried on 5 different occasions to reach anyone in management but no one answered their phone nor returned my calls. More

BEST SERVICE & SELECTION. My Husband & I bought Our 2013 Tahoe, from Priority. When shopping for Our Tahoe, we wanted a Specific Color, w/ ALL the Bells & Whistles. After goi My Husband & I bought Our 2013 Tahoe, from Priority. When shopping for Our Tahoe, we wanted a Specific Color, w/ ALL the Bells & Whistles. After going to 2 other local dealerships, Priority had what we wanted. Now after 4yrs, they are STILL taking AMAZING care of us. So worth the drive from the Beach, to Greenbrier. More

Poor customer service I was recently contacted by the dealership to resolve the issue of a used car and difficulty getting work completed. Will update with full timeline i I was recently contacted by the dealership to resolve the issue of a used car and difficulty getting work completed. Will update with full timeline if the issue is not resolved as promised . More

Dealership wrecked my car PRIORITY CHEVROLET CHESAPEAKE STAY AWAY FROM THIS DEALERSHIP!!!!! DO NOT EXPECT CUSTOMER SERVICE! WOULD GIVE LESS THAN 1 STAR IF IT WAS POSSIBLE! PRIORITY CHEVROLET CHESAPEAKE STAY AWAY FROM THIS DEALERSHIP!!!!! DO NOT EXPECT CUSTOMER SERVICE! WOULD GIVE LESS THAN 1 STAR IF IT WAS POSSIBLE! Buying was a breeze, my sales person MATT HOUSE was awesome, but after that everything WAS down hill. THEY WRECKED my NEW 2016 car while in the shop to get the upholstery package that I was upsold at purchase and some minor things taken care of. I have been ignored concerning this incident and NEVER once did any management call until I complained and complained. their insurance company called to find out where I wanted the check sent, I told them I didn't want a check, I was then told that the dealership had sent it to me, have yet to receive it as of this posting. Then they repaired my vehicle without my authorization, preventing me from taking the vehicle for an unbiased estimate and to get an estimate for diminished value (which by law, I am entitled to). Just spoke to Bill Schneider the GM who started off extremely rude considering I am a client that had my vehicle wrecked by one of their employees. When I told him there was a diminished value he said I had to deal with their insurance company, when I stated I HAD NOT authorized repairs he stated to me that they are a major dealership and do millions in business and they have documentation I authorized it, NOT TRUE. No one at this dealership wants to handle this in a professional business like manner. I have tried to resolve this is a reasonable and equitable manner for both myself and the dealership. They expect me to accept the repaired vehicle back with no regards to the value since it was wrecked. More

Fast & easy Stop in to checkout the 2017 Silverado's Mr James Mcphearson greeted my son and I at the door, he was pleasant and very easy to work with, in about Stop in to checkout the 2017 Silverado's Mr James Mcphearson greeted my son and I at the door, he was pleasant and very easy to work with, in about 2 hours we wrapped up a deal on a 2017 Silverado high country , that was exactly what I was looking for and for the price that I could not turn down thank you Mr. McPherson thank you priority Chevrolet for professional and courteous experience. More