Metro Volkswagen - Service Center

I had a Jetta TDI, and was having problems with the radio speakers having a hissing sound, I had taken my car to another volkswagon dealership closer to where I live for 3 different occasions for this same speakers having a hissing sound, I had taken my car to another volkswagon dealership closer to where I live for 3 different occasions for this same reason, and their response was always the same: "can't hear it, bring it back when it happens again". Even when I did bring it back, they couldn't fix the problem. I was frustrated with them, and thought I'd try a different dealership. That's when I went to Metro Volkswagon. The first time I took my car in, Kevin was very courteous and listened to all I had to say. They got me a loaner car while they worked on my car. That same day, when I got home, I received a call from the mechanic that was going to look at my car to let me know that we would be looking at the car to see if he could fix the problem. Basically, the whole time they had my car, they kept me informed of what they were doing. They were very proactive to fix the problem, and they even called the Volkswagon Central office to trouble shoot the problem. I was very impressed with the service and attention. I now have a Tuoareg, and I took the car in for the first check up. I also had questions about the bluetooth. Kevin again helped me out with checking the car, Baron was very helpful and knowledgeable about the bluetooth, and he took the time to sit with me and explain everything. Basically, they were prompt in taking my car when I brought it in, and they were knowledgeable, professional and took the time I needed to answer my questions. I would recommend this dealership to anyone! More

Kevin and Robert went over my car and told me everthing that needed to be done an the importants of order it should be done in. We work out a plan to have the work done in three parts two are done and that needed to be done an the importants of order it should be done in. We work out a plan to have the work done in three parts two are done and the last one to be be done by the end of the month. I can't say enough about Kevin and Robert taking my calls and answer all my questions making sure understood what they where doing and why. I can't say enough about them, I would tell any one to take there car there to be services. More

Needed some minor work done on the car. They were a little backed up so it took them a day before they could test the car but once they did they were able to diagnose the problems quickly and fix them little backed up so it took them a day before they could test the car but once they did they were able to diagnose the problems quickly and fix them satisfactorily. Overall, good experience and I'll take my car back for future service needs. More

Metro is the greatest care dealership in the DFW area for both service and value! Metro is the greatest care dealership in the DFW area for both service and value!Metro is the greatest care dealership in th both service and value! Metro is the greatest care dealership in the DFW area for both service and value!Metro is the greatest care dealership in the DFW area for both service and value!Metro is the greatest care dealership in the DFW area for both service and value!Metro is the greatest care dealership in the DFW area for both service and value! More

I've known the Metro VW guys for 3 years now. I've bought several new and used cars from them, and have always been happy with their service. The experience from when you walk in is not like other ho bought several new and used cars from them, and have always been happy with their service. The experience from when you walk in is not like other horror stories I've heard about--and experienced myself--with other dealer services. They are always prompt, efficient, friendly, caring and 'normal'. I've never felt like I'm being swindled with their rates etc. Truth be told, it's never that dreaded feeling of visiting the dealer service as oftentimes is the case with others. They are a true family owned, customer oriented organization. Get to know the folks there...they are all awesome. More

I can't remember the folks I worked with over there, but everyone I've encountered has been amazing. I'm more than happy to take my car there. There are (2) VW dealerships that are the same distance from my everyone I've encountered has been amazing. I'm more than happy to take my car there. There are (2) VW dealerships that are the same distance from my house, but I choose Metro every time. Great service, great discounts, and they are very efficient with getting me in and getting me taken care of quickly. What else do you need? I highly recommend this dealership! More

Keeps my car going and going! I drive a 1996 Jetta, and the service team at Metro VW has kept this car going for 13 years. We bought it, used, at Metro VW in '97, and it's now 2010. I appreciate how dilige the service team at Metro VW has kept this car going for 13 years. We bought it, used, at Metro VW in '97, and it's now 2010. I appreciate how diligent they are about checking the details and alerting me to issues to keep an eye on, ahead of time. The last time I brought it in for service, they must have gone through the electrical and they fixed the clock and other little things, without charging me. That makes me smile. More

I've purchased 2 Vw's from Metro myself and my family has purchased a total of 9 VW's from them over the last 15 years. Their service and sales department has always been friendly and easy to work with. I' purchased a total of 9 VW's from them over the last 15 years. Their service and sales department has always been friendly and easy to work with. I've taken my car to a few other VW dealers in the DFW area for service but in my opinion they don't match up to the customer service that Metro offers. More

Had a service appt. scheduled two weeks ago in the morning. Immediately as a walked in the service Dept. I was greeted into the place. Peter a great service advisor at Metro Vw was the person who ans morning. Immediately as a walked in the service Dept. I was greeted into the place. Peter a great service advisor at Metro Vw was the person who answered all my problems. I was wanting to get a 40k service done but my money at the time was very tight. He understood that and told me that i can do certain things to my gti at a time and not all at once. He even said there was donuts if i wanted some as i was waiting for it to get serviced. Metro Vw knows how to treat their customers :-) More

MY METRO VW DEALER REVIEW Sales Experience I have MY METRO VW DEALER REVIEW Sales Experience I have owned VW’s since 1964 when I got my driver’s license. My journey began when my father purchased MY METRO VW DEALER REVIEW Sales Experience I have owned VW’s since 1964 when I got my driver’s license. My journey began when my father purchased a 1957 Karmann Ghia on February 9th 1963. I loved to clean and polish it and purchased the car in 1965. I learned to drive in that car and kept it for several years. I owned many air-cooled Volkswagens until 1996 when I decided that because of driving requirements I needed to switch to the water-cooled cars. My first purchase was a 1987 Scirocco 8 Valve from a man at my workplace. My wife liked the car so much that we purchased another one from an individual along with a 1989 Jetta GL. We discovered sometime later the Sciroccos were a little too temperamental and in early 1998 I purchased our first car from Metro VW. It was a 1988 Jetta Carat. On the way home the speedo died and Metro quickly took the car in and replaced the speedometer. That car proved to be one of the most trouble-free VW’s we ever owned. Metro didn’t do too much on the repairs at first because I always figured the hourly labor charge was too much. I later learned this was poor thinking on my part and in 2004 began using Metro VW for most maintenance. Over time, Metro has actually proven to me to be about the same price as independent shops and in many cases cheaper. In 2000 I purchased a new 2000 White Golf TDI at Metro. TDI’s were becoming popular and I drove it a year till I sold it to a friend at his insistence. In July 2001 I again returned to Metro and purchased a Red Golf GLS TDI. I really like the TDI engine VW introduced in 1998. It is efficient and delivers excellent performance and mileage. In December, 2001 I purchased another TDI. This time I got a 2002 Red Jetta GLS TDI. I am still driving both cars. My highest fuel mileage was in the Jetta on a Trip to and from Tulsa, Ok. I averaged 63.8 MPG. In each sale the sales staff has treated me with respect and never pressured me to make a decision that hour or day. They motto is to make the customer satisfied even if it means not selling a car at a given moment. In my case I was always satisfied because it was our decision. Service Experiences: Metro Volkswagen in Irving has given me excellent service on all the cars I have purchased, but especially the TDI’s I am currently driving. The Red Golf GLS TDI currently has 108,000 miles and Metro has done a superb job of maintaining it. Tim Kimber, Service Manager is very cognizant of my resources and treats me with respect and courtesy. In 2009 the Golf needed a new Alternator. I had the car towed to Metro where they installed an alternator that was defective. Instead of arguing with me about fault Tim and his Shop Forman drove to my home 45 miles away to pick up the car and take it back to Metro. They discovered the alternator was indeed defective. They replaced it, filled the fuel tank with Diesel, washed the car and returned it to my home all in the same day. Another reason I use only Metro VW is that I can wait on my car for service. While waiting in the service area I always hear customers rave about the sales and service team that wait on them. I often hear stories from customers as far as 400 miles away who insist Metro is their dealer for sales and service. When you hear positive comments like this from other satisfied customers you know you have made the right decision about where to buy and service your new vehicle. In 2006 I purchased two additional cars from Metro. A 2006 Jetta TDI that became my daughter’s car after the passing of my wife and a Gas Golf GL which replaced a 1992 Passat that I had added as a 3rd backup vehicle because we were driving a lot of miles. I have been privileged to know Brad Hagestad and his father for as long as I have been a customer. They are attune to the needs of their customers and always stand behind their work. It is indeed a privilege to work with them on any new or used car and the service department is second to none. I guess that is why I rarely see a turnover in staff. More