Metro Volkswagen - Service Center

I was able to book and change my appointment online very easily and receive confirmation, which is very important to me. With my appointment, I was in an out in less than an hour for my oil change. This isn easily and receive confirmation, which is very important to me. With my appointment, I was in an out in less than an hour for my oil change. This isn’t even the closest VW dealership to me but I drive the extra distance because they have far better customer service and I enjoy the little things like fresh coffee, water and free snacks. More

My Tiguan is just a year old and I took it to Metro for the 10,000 mile check up and oil change. I was pleased by the cleanliness of the shop, the prompt service, and the follow up that my Service Advisor the 10,000 mile check up and oil change. I was pleased by the cleanliness of the shop, the prompt service, and the follow up that my Service Advisor provided. I had previously owned a Ford and the attention at their service department was not nearly as prompt or professional. I'm hooked on VW and on Metro Volkswagon's service shop! More

Kevin, the representative, gave the best customer service I have ever recieved at a VW dealership! He took the time to listen to my concerns and needs and educated me on how my car runs. Midway through the I have ever recieved at a VW dealership! He took the time to listen to my concerns and needs and educated me on how my car runs. Midway through the process, he updated me on the status of the work. He offered a shuttle ride and informed me of the accomodations inside, which again, were the best I have recieved at a VW dealership, including free Wifi, so that I could take care of some business while I waited. More

I have owned my Rabbit for the last 2 years and every service has been handled by the crew at Metro VW. Scheduling is always a breeze and once I arrive, there has never been a wait for a technician. Comp service has been handled by the crew at Metro VW. Scheduling is always a breeze and once I arrive, there has never been a wait for a technician. Complimentary shuttle service to browse the new VW's or ride back to my house makes Metro my above and beyond service locale. Prices are reasonable but more expensive than Wal-Mart... Of course you get what you pay for! I've sent my parents and friends to Metro and will continue to do so. More

Once again great job to the guys at Metro VW in Irving for an awesome service team! I highly recommend this place and will always take my vehicle to them for anything. They answer your questions honestly for an awesome service team! I highly recommend this place and will always take my vehicle to them for anything. They answer your questions honestly and not beat around the bush no matter if its good news or bad news. More

Overall, very satisfied with their services: easy to set up an appointment; they mentioned that it was going to take 30 minutes, and my car was ready in 32 minutes; they also took the time to wash the exter up an appointment; they mentioned that it was going to take 30 minutes, and my car was ready in 32 minutes; they also took the time to wash the exterior. The only think I didn't like (I guess it is the same with all dealerships) was the price More

I needed a thingy for the thingy, I told Dale. LOL! He suggested I bring it in for a look-see! The part was ordered, I came back in a couple days, waited just minutes for the repair. The service people ar suggested I bring it in for a look-see! The part was ordered, I came back in a couple days, waited just minutes for the repair. The service people are very nice and accommodating, waiting area clean and well-stocked with snacks and beverages, as well. I've never really had a serious problem there. Thanks. More

I have had work done on my car at both Rusty Wallace (Garland) and Autobaun (Fort Worth) and will not ever return to either of these two dealerships. They are unknowledgeable about their cars and the s (Garland) and Autobaun (Fort Worth) and will not ever return to either of these two dealerships. They are unknowledgeable about their cars and the service departments will not fix your car correctly....so I hope your car is under warrenty!!! I had excellent service @ Metro VW and Kevin (in service) was great to work with. He was knowledgeable about the car and offered a loaner car without hesitation! I have never had a loaner car at either of the above....terrible customer service!!! More

I can say this is a great Service Department personnel for these reasons: friendliness, genuine concern for my personal needs, excellent quality of repairs. The only drawback I have is with the cost of for these reasons: friendliness, genuine concern for my personal needs, excellent quality of repairs. The only drawback I have is with the cost of maintenance. I believe if the maintenance costs were more reasonable, VW would have an undying following. More

I had to take my car in for a valve issue and a broken fan. The estimated time for my repair was 4 hours and they were able to complete it in 3 hours. They have a wonderful waiting area with refreshment fan. The estimated time for my repair was 4 hours and they were able to complete it in 3 hours. They have a wonderful waiting area with refreshments. My repair was extensive and was done to my satisfaction. My car runs wonderfully now! More