Metro Volkswagen - Service Center

I love my VW Bettle and plan to keep it forever ... the service department keeps a good watch on what needs to be done, this time one of the things was a new starter, I was told I could drive it longer, b service department keeps a good watch on what needs to be done, this time one of the things was a new starter, I was told I could drive it longer, but I choose to have it done now. I was given the choice. More

Baron is a great service provider. He explains everything in detail and helped me with arranging the shuttle service so that I could get to work on the train while my car was being serviced. Don' everything in detail and helped me with arranging the shuttle service so that I could get to work on the train while my car was being serviced. Don't hesitate to go to Metro and have Baron assist you. More

Great service dept at metro. Peter and all of the guys always take care of me. This is my third vw and Metro is the only place that I take my vw for service. The guys at metro are very helpful and give g always take care of me. This is my third vw and Metro is the only place that I take my vw for service. The guys at metro are very helpful and give great advice on service for my vw. Would def recommend to everyone More

I had lost the capability of some of the Blue Tooth uses in my navigation system, and Luis and Peter did an excellent job of getting the info of why it failed--or wasn't available on my new 2010 Golf TDI.T in my navigation system, and Luis and Peter did an excellent job of getting the info of why it failed--or wasn't available on my new 2010 Golf TDI.Though I wasn't happy that it is not part of my optional package I was pleased with how they both work so diligently on the issue that I left with a feeling of getting great service from the people at Metro Volkswagen. More

I have purchased 2 New Beetles from Metro VW and 1 from another local dealership in the DFW Metroplex. There was definitely a reason that I returned to Metro. Their sales staff is extremely friendly and another local dealership in the DFW Metroplex. There was definitely a reason that I returned to Metro. Their sales staff is extremely friendly and helpful and yet not over "pushy." The service staff is equally so. They are quick to return my internet appointment preferences for service and meet me with a smile when I drive in. They are so informative both before and during the service appointment. The waiting room for service customers is clean, large and fully stocked with snacks and drinks free of charge. You can easily work on things while you wait or just "chill" out by reading and watching TV. I would recommend Metro VW both for their sales staff and service staff 100% to anyone who is looking to buy or for excellent service. More

We always go to Metro VW Service. They are consistently friendly and courteous. At first we thought the nice service was just a "first time" result. But now going to them for over 10 years have proven to friendly and courteous. At first we thought the nice service was just a "first time" result. But now going to them for over 10 years have proven to us they are just this way - nice and courteous. We appreciate them and have no desire to go anywhere else. More

I have purchased VWs from Metro VW for many years and have always been Very satisfied with the dealership. Frank Hines in internet sales is great to work with and a good all around guy. The service dep have always been Very satisfied with the dealership. Frank Hines in internet sales is great to work with and a good all around guy. The service department has also been a joy. Of course it is never a good thing when you have to take your car into for service but I have always been treated well at Metro VW. Dan, Baron and all the guys are fast and efficient. Many TDI owners have horror stories about the poor service and poorly trained mechanics at the nearby dealer. No such problem at Metro. When I get ready to replace my current TDI, I will purchase another from Metro VW. More

I have been a Metro VW customer for many happy years now. In 2003, I selected Metro over all other local dealerships because (a) they gave me the best price on a new GTI, and (b) they did this up front and h In 2003, I selected Metro over all other local dealerships because (a) they gave me the best price on a new GTI, and (b) they did this up front and honestly when asked. I could not get a firm price from other dealers (Rusty Wallis and Hiley), only the usual "Well let's sit down and make a deal" xx. After I purchased the car, about a month later I noticed an engine rattle at idle that did not sound good. I took the car back to Metro, and they ended up shipping the rattling engine back to Germany for an engineering study but more importantly they installed a brand new engine in my car, all within 1 week! This was the expensive VR6 engine too. I was told that the engine alone costs 12K! The happy ending? I still have the car and I still drive it daily with 130K on the odometer. I have purchased only a new battery, tires and oil for maintenance. It is widely known among VW enthusiasts that Metro VW is THE place to do business. I highly recommend them and I will definately look there first for my next car purchase. They are family owned, and they are honest. More

I like using Metro Volkswagen for my service needs - they are friendly and take care of my needs whether I'm in a position to make an appointment or have an issue pop up that requires me to just drop in. Th are friendly and take care of my needs whether I'm in a position to make an appointment or have an issue pop up that requires me to just drop in. The service representatives and helpful and explain my service to me in detail, and the prices are competitive. The waiting area is comfortable - and I've been able to take advantage of their shuttle service to get to work as needed as well! More

Lynn Turner, VW-Irving, TX, has been consistently professional, curteous, honest and friendly. I have known Lynn ever since I moved to Texas about 9 years ago. He serviced first my old Jedda-VW w professional, curteous, honest and friendly. I have known Lynn ever since I moved to Texas about 9 years ago. He serviced first my old Jedda-VW which I had bought in New York, and when this car gave up on me, he connected me with a VW-Sales person, whose name I don't have readily available, but he was also pleasant. Then I bought my current VW-Jedda. I hope VW in Irving will continue the excellent service they have been providing to their customers so far. More