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90 Reviews of Metro Volkswagen - Service Center
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December 20, 2024
I’ve had so many issues with a brand new car from here and everytime I call, no one cares. I brought my Atlas in because the screen doesn’t work when it’s hot and shows static all over the screen about e and everytime I call, no one cares. I brought my Atlas in because the screen doesn’t work when it’s hot and shows static all over the screen about every 10-12 times I turn my car on. They said they would order a new screen and call me. 4 months later, after no update, I show up and they tell me my order was probably cancelled by Volkswagen due to undetermined issues. No notice. This was a 50k purchase that I deeply regret. Oddly, the gentleman who sold us the car was fired a few days later. We were sold car car that someone else had ordered. Sold before it entered inventory. Aside from that, we were given paperwork for a completely different VIN atlas and didn’t find out until the end, when conveniently we had to pay more for the car we thought we had already made a deal on. Ridiculous. More
by shannongray23
Employees Worked With
I don’t remember the guy who sold us the car., Sydney Evans
December 20, 2022
I came in because my oil light came on. Even though I didn't buy my car at Principle they treated me GREAT! The Service Employee named Josh did an EXCELLENT job helping me. He was so polite Even though I didn't buy my car at Principle they treated me GREAT! The Service Employee named Josh did an EXCELLENT job helping me. He was so polite and professional that I really appreciated him helping me with my issue. Thanks Josh and thanks Principle for a job well done!! More
by Michael McD
Employees Worked With
Josh (No Last Name), Sydney Evans
July 06, 2022
Took our golf in for brakes and and less than three weeks later I’m paying even more than the original price of repair due to their failure to do the job and inspection of the work efficiently. I’m very disa later I’m paying even more than the original price of repair due to their failure to do the job and inspection of the work efficiently. I’m very disappointed to say the least. It could have been prevented. I discourage anyone from giving this dealership or service department business. There are plenty of other VW dealerships in the metroplex. More
by Watson75
Employees Worked With
Andrew Greirson
March 24, 2021
Principle VW service center is wonderful to work with. The sales dept is not. Ive owned a VE my entire life (eye roll) but the folks in the service center are great. The sales dept is not honest in thei The sales dept is not. Ive owned a VE my entire life (eye roll) but the folks in the service center are great. The sales dept is not honest in their tactics so I’ll never go back there. I’ll drive elsewhere for sales. Just wanted to make a clear distinction aince these reviews are lumped in together here. More
by Sunnybella0
Employees Worked With
Justin
March 15, 2020
Terrible customer service when there is a problem. Principle (formerly Metro VW) did not stand behind their VW product or their Service Department. I bought my car there and they were the only ones th Principle (formerly Metro VW) did not stand behind their VW product or their Service Department. I bought my car there and they were the only ones that worked on it (lots of oil leaks). My Tiguan was worked on & less than a week later it needed a new engine. They did nothing to help with cost or a break to help me get into another vehicle. Left high and dry with $9,750 to come up with before I could even get another car. More
by Jules
Employees Worked With
Jeff Hanlon, Tyler Mitchell
February 24, 2020
Service Technicians Are Always Working Diligently on Cars! I observe service technicians at service department always working diligently to repair cars needing to be fixed & back on road again. Techs R ultra- I observe service technicians at service department always working diligently to repair cars needing to be fixed & back on road again. Techs R ultra-efficient! More
by MHG
Employees Worked With
Name(s) not listed above
August 29, 2019
Excellent service So I had to have some things serviced on my vehicle, and I was blessed to have Huma as a service advisor. I've had a few things serviced before at tha So I had to have some things serviced on my vehicle, and I was blessed to have Huma as a service advisor. I've had a few things serviced before at that location, but I have never received the service from other advisors that I received from Huma. She checked in with me regularly on the status, sent me emails, sent me texts...3 different methods of communication. Parts had to be ordered for my vehicle, and she did everything to make sure I was not inconvenienced. Even after I picked up my vehicle, she called the next day to see how things were going. She is a keeper! More
by LadyEuless
Employees Worked With
Huma
August 15, 2019
Poor Customer Service Very bad experience with Customer service rep. I had clearly explained while booking appointment where I live and that I will need drop off and pick u Very bad experience with Customer service rep. I had clearly explained while booking appointment where I live and that I will need drop off and pick up. More
by AD
Employees Worked With
Jose
June 10, 2019
Awesome experience! Great customer experience! Larry was very informative and professional. Definitely making him my go to service advisor. Kept me informed on anything r Great customer experience! Larry was very informative and professional. Definitely making him my go to service advisor. Kept me informed on anything relating to my vehicle and even though I didn't have an appointment it was taken care of in a time manner. I will definitely be a repeat customer. Also again I highly recommend Larry as an awesome service advisor to speak with for all your vehicle needs! More
by Saucebau5
Employees Worked With
Larry
August 20, 2018
Horrible Service Nothing gets done in a timely fashion and you won't be notified of any other issues on your car unless you point them out Nothing gets done in a timely fashion and you won't be notified of any other issues on your car unless you point them out More
by txloadrunners
Employees Worked With
sean and jeff
