Principle Volkswagen of Grapevine

I did NOT intend on buying that night, but. This was one of the best car buying experiences I've had. I got a recommendation to check out Metro VW from a friend who loved his experience. Carol L This was one of the best car buying experiences I've had. I got a recommendation to check out Metro VW from a friend who loved his experience. Carol Lunsford was the salesperson who took care of me and she was superb. I told her before coming that I had no intention of buying that night and just wanted to test drive and talk numbers --- but she and the manager offered a very fair deal that I couldn't turn down. They, along with the wonderful Moriah in finance, stayed very late so that I could drive my new car home that night. What wonderful people!!!! More

Service Manager was good Would have given a 1 star rating if not because of the service manager Had gone to the service centre for the first time with an issue with the in Would have given a 1 star rating if not because of the service manager Had gone to the service centre for the first time with an issue with the infotainment system of my new passat The service consultant Laurie showed loads of attitude and didn’t paid attention to my problems. Later in that afternoon I got a call from her that that there was some issue with the volume while playing the radio but this was AS DESIGNED and they will not be able to fix it. I was really frustrated with this illogical explanation and had to again go back to the service centre to meet the service Manager. The service Manager was a polite person and listened patiently to my issues. He assured me that my issue will be fixed and asked me to keep the car for a day or 2. I got a call after 2 days that they were able to identify and fix the issue. More

Bitter experience Purchased a car from here 3 weeks ago. Sales Person Jason was polite but didn't have much knowledge on the vehicle . He was more interested in playi Purchased a car from here 3 weeks ago. Sales Person Jason was polite but didn't have much knowledge on the vehicle . He was more interested in playing with his phone. I had to ask multiple questions to get more information about the vehicle.When I asked Jason about the safety features of the car .. he replied back stating that "Are you looking forward to have an accident with the car". I was really shocked with this type of unprofessional behaviour and callous attitude. Sales Manager is a typical sales guy who will try to show that he is providing you the best deal but will hide multiple clauses which will eventually bump up the sales price . I was so much frustrated with this lack of transparency that I was almost on the verge of cancelling the deal. Eventually I bought the car but had a very bitter experience. Will will not recommend this dealership to my family or friends. More

service dept was amazing service dept was fantastic . was greeted promptly and felt as easy immediately. Adam in service did a great job and the work was completed faster tha service dept was fantastic . was greeted promptly and felt as easy immediately. Adam in service did a great job and the work was completed faster than I thought it would be. More

Great atmosphere Stop by and you won't walk away disappointed by a dealership screwing you over! Great hospitality and welcoming environment. I was dealing Autonation Stop by and you won't walk away disappointed by a dealership screwing you over! Great hospitality and welcoming environment. I was dealing Autonation in FTW & was screwed by them. Once I made a connection on the vehicle I was looking for, I didn't hesitate to drive all the way to Irving. More

Worth the drive I was in the market for a new yellow Beetle. Metro VW had one posted online and I sent an inquiry on a Friday night. They next morning Rodney gave m I was in the market for a new yellow Beetle. Metro VW had one posted online and I sent an inquiry on a Friday night. They next morning Rodney gave me a call to give me the specs on the vehicle. I drove up there that day. Every one was very welcoming from the moment I arrived. The car was a CPO 2015 with 20,000 miles. It was everything I was looking for. Reggie was great and everything was super easy. The car was at a great price point too! When I went over to the finance department there was a little bit of a line (but that's to be expected on a Saturday night). When they asked how I was doing while I waited I mentioned that I was pretty hungry and they even got me some hot food they had for the employees. The customer service was incredible and I am so excited to be in my dream car! Thanks Metro VW! It was definitely worth the drive up from Houston. More

Pleasurable experience of buying a car After getting totally cheated on a car at AutoNation Richardson (of which I will write a scathing review of my experience there) I found a car that I After getting totally cheated on a car at AutoNation Richardson (of which I will write a scathing review of my experience there) I found a car that I was interested in at Metro VW. I spoke with Alex and Reggie on the phone before making the trip to Irving. I knew exactly which car I wanted. As promised, the car was ready and waiting for me to test drive. A quick trip around the block and I was sold. Reggie answered all of my questions, returned all of my subsequent phone calls, and made the whole buying process a pleasurable experience instead of the nightmare stories that some people tell. Financing was easy and quick and the rate beat my credit union rate. Thank you also to Alex, whom we spoke with, and to Chase, the finance guy. You guys rock! More

Finance Manager Ruins The Deal! Our salesman Adrian was so sweet. The finance manager, John, was a complete jerk and was the reason the sale went south after 6.5 hours. If you'd like Our salesman Adrian was so sweet. The finance manager, John, was a complete jerk and was the reason the sale went south after 6.5 hours. If you'd like to hear about John's MBA and background in car finance accompanied with how stupid you are for declining an extended warranty for a nearly new car, this may be the dealership for you! Others heard him belittling us and did nothing to stop it. Shame on you all! And John also taught us a valuable lesson when it comes to buying late model Jettas: always buy the extended warranty because in the last couple of model years Jettas have been known to have their computers go out around 45k miles and cost about $6k to fix. Thank you, John, for talking us out of buying the Jetta! More

Did not explain process of returning a leased car ...... Did not explain process of returning a leased car,was in a hurry to get me a new lease and said all will be taken care off. Why cant we have honesty Did not explain process of returning a leased car,was in a hurry to get me a new lease and said all will be taken care off. Why cant we have honesty and ethical people any more, try another other dealer ! More

GRATEFUL CUSTOMER If you ever go to Metro VW people I recommend Reggie he is your guy. He did such a outstanding job with my Son and his wife I couldn't ask for better If you ever go to Metro VW people I recommend Reggie he is your guy. He did such a outstanding job with my Son and his wife I couldn't ask for better customer service. My son felt all car salesmen were just out to get you for everything, but this guy changed his whole thought. He explained everything to us crisp clear. I had been waiting to hear those words "Well and But" you know when those come about its not good. We were there maybe 2 hours tops from beginning to end. I would have to say if any others of my family happen to need a car salesman I will surely send them his way. Thanks Reggie man for your help More