Principle Volkswagen of Grapevine

Awesome oil change and service Nice job as usual They made a last minute appointment and did a quick job getting me back on the road including a car wash Nice job as usual They made a last minute appointment and did a quick job getting me back on the road including a car wash More

My Experience My Salesman was John Alford. This was the best and easiest car deal I ever had. Came in around 130p and was driving off before 5p. I got the exact dea My Salesman was John Alford. This was the best and easiest car deal I ever had. Came in around 130p and was driving off before 5p. I got the exact deal I wanted low interest low mileage vehicle with a great payment structure. The finance dept work with me very well to insure that my payments were well within my budget. I could not be more happy and would recommend this dealership to anyone looking for a great place to purchase your next vehicle. More

Service He communicated well and went out of his way to accommodate my needs. He was super nice. As a single woman I did not feel as if he was trying to get t He communicated well and went out of his way to accommodate my needs. He was super nice. As a single woman I did not feel as if he was trying to get to me. More

Excited! After 14 years of driving a SUV, I am a proud owner of a Passat! I was Lydia's first sale....congrats to me and you!Thank you Lydia and staff!! After 14 years of driving a SUV, I am a proud owner of a Passat! I was Lydia's first sale....congrats to me and you!Thank you Lydia and staff!! More

New vehicle I had been recommended to this dealership via a loan association and I could not have been more pleased. I have left a very detailed explanation as to I had been recommended to this dealership via a loan association and I could not have been more pleased. I have left a very detailed explanation as to how well it went on yelp. More

quick and friendly the work was done quicker than expected. Everyone was helpful and friendly. This review should allow for short comments. I think quick and friendly wo the work was done quicker than expected. Everyone was helpful and friendly. This review should allow for short comments. I think quick and friendly would have summed up my experience. More

Unethical I went to do a trade in for my car. The girl at the reception desk had headphones in and was not listening. But the big issue was the deal with my car I went to do a trade in for my car. The girl at the reception desk had headphones in and was not listening. But the big issue was the deal with my car and this has happen twice after the said it wouldn't . They sent my information to banks to get me funding for my car. They were only suppose to through voxwagen financing. I have recv over 10 letters that my credit was checked and loans were denied. They just don't do what they say. I test drove the care brought back and waited over 3 hours to get my car back. Horrible. I would of gave them zero starts but I had to mark something to leave the review. More

SERVICE WORK Adam Soloway at Metro Volkswagen is the best guy for getting service work done. He gets it done as quick as as possibly and clearly explained in deta Adam Soloway at Metro Volkswagen is the best guy for getting service work done. He gets it done as quick as as possibly and clearly explained in detail what needed to be done on my car . I highly recommend him to friends and family. I am very selective on who i let work on my vehicle but i don't need to worry about anything when i give Adam the key to my car he's honest and trustworthy and at all times keeps me.up to date on the status of my vehicle. More

EXTREMELY POOR My sons 2015 VW Jetta had a dead battery. Called VW roadside assistance had them pick it up they said the Metro is closest to you. Tow service dropp My sons 2015 VW Jetta had a dead battery. Called VW roadside assistance had them pick it up they said the Metro is closest to you. Tow service dropped it off there. Car is less than 3 years old under 30K miles and the battery goes out no problem they tell me it's not covered under the warranty. OK no issues pay $160 for new battery. My son picks up his car tells me someone took his ear buds out of his center console. Called roadside and the store they're like oh well you shouldn't have left them in the car. It's his car don't touch his crap. And who wants to put someone else's headphones in their ears??!! SO GROSS. I've had another issue with metro on service as well just because we didn't buy the car from there. We moved into the area. Oh well this car is leased while my son was going to college now that he is out and the lease is up in Oct I'll be glad to get rid of this car. It was never dependable and the service at all awful. More

No title paperwork Came in from out of town Brian my salesman picked me up very nice gentleman. I got to dealership was given a folder that supposedly had all the paperw Came in from out of town Brian my salesman picked me up very nice gentleman. I got to dealership was given a folder that supposedly had all the paperwork in it, I wish I had checked it before I left. All of the paperwork that we had signed to buy the car which we paid cash for was sent in overnight we never received any copies of any of the paperwork we signed we did not receive the paperwork we needed in order to title the car. Got a call from Dana that our manufacturer's statement of origin was ready to be sent out. They said state law required them to wait 10 days after receiving payment to give us our statement of origin when checking with the State motor vehicle department I found out that I should have received it when I picked up the car. still waiting for all my paperwork that I never received. More