Principle Volkswagen of Grapevine

Engine light on Friendly staff throughout the whole service department. They called the warranty office and got them to cover the add blue heater for my diesel Passa Friendly staff throughout the whole service department. They called the warranty office and got them to cover the add blue heater for my diesel Passat. I was also offered a loaner car. I have taken their shuttle service before and have always had a positive experience. More

Courteous and quick service Found team to be well spoken and responsive to my questions They greeted me quickly Got me out in correct amount of time Gave me a detailed invoice Found team to be well spoken and responsive to my questions They greeted me quickly Got me out in correct amount of time Gave me a detailed invoice More

Quick in and out They always do a great job getting me in for service, and they have a very pleasant attitude toward their customers. I was very impressed with Jeff to They always do a great job getting me in for service, and they have a very pleasant attitude toward their customers. I was very impressed with Jeff today. More

Worth the Drive I live 200 miles away. However, a friend was so impressed with the service she received I decided to do the 3 hour drive to MetroVW. I was not disappo I live 200 miles away. However, a friend was so impressed with the service she received I decided to do the 3 hour drive to MetroVW. I was not disappointed. Everyone from the receptionist to sales and finance were very friendly and helpful. Thanks MetroVW. More

Great customer service Waylon was very helpful. He took the time to explain what was needed and the process. He also provided available options so that I could choose what Waylon was very helpful. He took the time to explain what was needed and the process. He also provided available options so that I could choose what was more convenient for me. It was also great to receive a detailed report on work done and to be completed. More

Check engine light came on while I was driving, the dealership was able to take me in without an appointment, recognize what the problem was very quickly. Once they act came on while I was driving, the dealership was able to take me in without an appointment, recognize what the problem was very quickly. Once they actually got into fix my car they realize the part was unnecessary for saving me money. Very please with the speed of service, I would recommend immediately! More

Great Service Any time I go to the service area at Metro they are always very focus on giving me the best service possible and they do. They even give me recommenda Any time I go to the service area at Metro they are always very focus on giving me the best service possible and they do. They even give me recommendations so that I can keep my car in great preformence condition. Totally happy with their service. More

Outstanding Professional honest and sincere. Laurie discussed new tires and we spent some time reviewing all the options. I will need to wait a month for the tire Professional honest and sincere. Laurie discussed new tires and we spent some time reviewing all the options. I will need to wait a month for the tires as I need to wait until my commission. More

Awesome service at Metro VW Irving TX My service advisor was Laurie Sherman and she went above and beyond my expectations to resolve my service and extended warranty issues. Thank you Laur My service advisor was Laurie Sherman and she went above and beyond my expectations to resolve my service and extended warranty issues. Thank you Laurie! More

Awesome!!!! Service Awesome service. The overall experise was worth the time and money. I will visit this location and this location only in the future. Laurie made the v Awesome service. The overall experise was worth the time and money. I will visit this location and this location only in the future. Laurie made the visit worth my time. More