Principle Volkswagen of Grapevine

Metro Volkswagen performed the 90,000 service and replacement of the timing belt and water pump on my 2002 Beetle. Although the service took a couple of days, I was provided a clean VW loaner car to replacement of the timing belt and water pump on my 2002 Beetle. Although the service took a couple of days, I was provided a clean VW loaner car to drive. The staff was professional and informative. The pricing was competitive. More

I had a Jetta TDI, and was having problems with the radio speakers having a hissing sound, I had taken my car to another volkswagon dealership closer to where I live for 3 different occasions for this same speakers having a hissing sound, I had taken my car to another volkswagon dealership closer to where I live for 3 different occasions for this same reason, and their response was always the same: "can't hear it, bring it back when it happens again". Even when I did bring it back, they couldn't fix the problem. I was frustrated with them, and thought I'd try a different dealership. That's when I went to Metro Volkswagon. The first time I took my car in, Kevin was very courteous and listened to all I had to say. They got me a loaner car while they worked on my car. That same day, when I got home, I received a call from the mechanic that was going to look at my car to let me know that we would be looking at the car to see if he could fix the problem. Basically, the whole time they had my car, they kept me informed of what they were doing. They were very proactive to fix the problem, and they even called the Volkswagon Central office to trouble shoot the problem. I was very impressed with the service and attention. I now have a Tuoareg, and I took the car in for the first check up. I also had questions about the bluetooth. Kevin again helped me out with checking the car, Baron was very helpful and knowledgeable about the bluetooth, and he took the time to sit with me and explain everything. Basically, they were prompt in taking my car when I brought it in, and they were knowledgeable, professional and took the time I needed to answer my questions. I would recommend this dealership to anyone! More

Good Service, Value of our Money and Great Car..!! What else we need from a car dealer. Metro VW is a good good example of the above mentioned services. Great Service Good Salesman, Great Response on all m else we need from a car dealer. Metro VW is a good good example of the above mentioned services. Great Service Good Salesman, Great Response on all my questions. Kevin, was the sales-person for me, with good attitude and nice behavior. I would surely recommend everyone to to go VW METRO atleast once before buying there car in Dallas, TX. I enjoyed buying car with them why don't you try once... -- Mousam? More

I have not received better service than METRO VW!!!! If you want to make sure the service on your car is in complete quality and want to get treated right, definitely visit them. 100% Satisfaction And ju you want to make sure the service on your car is in complete quality and want to get treated right, definitely visit them. 100% Satisfaction And just letting anyone who reads this.... I have two cars! More

This is the second VW I have purchased from Metro and I have visited their service department several times as well. The buying experience as well as the service is excellent each time. I got on the wait have visited their service department several times as well. The buying experience as well as the service is excellent each time. I got on the waiting list for the final edition bug on 12-7-09 and was contacted when the first vehicle was delivered. I purchased it the next day. Both sales and service are exemplary and I would gladly recommend this dealer to friends and family. I have purchased another VW from a local competitor and when I contacted them about the final edition, the salesman knew nothing about it, didn't volunteer to find out and never followed up. This was also a guaranteed sale, so this should tell you the other dealer did not care at all, even when they confirmed I was an existing customer. I love the new VW and know that when it does need servicing, I will take it only to Peter at Metro. Thanks, Frank and Peter. Sherry Hatcher More

Kevin and Robert went over my car and told me everthing that needed to be done an the importants of order it should be done in. We work out a plan to have the work done in three parts two are done and that needed to be done an the importants of order it should be done in. We work out a plan to have the work done in three parts two are done and the last one to be be done by the end of the month. I can't say enough about Kevin and Robert taking my calls and answer all my questions making sure understood what they where doing and why. I can't say enough about them, I would tell any one to take there car there to be services. More

Needed some minor work done on the car. They were a little backed up so it took them a day before they could test the car but once they did they were able to diagnose the problems quickly and fix them little backed up so it took them a day before they could test the car but once they did they were able to diagnose the problems quickly and fix them satisfactorily. Overall, good experience and I'll take my car back for future service needs. More

Metro is the greatest care dealership in the DFW area for both service and value! Metro is the greatest care dealership in the DFW area for both service and value!Metro is the greatest care dealership in th both service and value! Metro is the greatest care dealership in the DFW area for both service and value!Metro is the greatest care dealership in the DFW area for both service and value!Metro is the greatest care dealership in the DFW area for both service and value!Metro is the greatest care dealership in the DFW area for both service and value! More

I've known the Metro VW guys for 3 years now. I've bought several new and used cars from them, and have always been happy with their service. The experience from when you walk in is not like other ho bought several new and used cars from them, and have always been happy with their service. The experience from when you walk in is not like other horror stories I've heard about--and experienced myself--with other dealer services. They are always prompt, efficient, friendly, caring and 'normal'. I've never felt like I'm being swindled with their rates etc. Truth be told, it's never that dreaded feeling of visiting the dealer service as oftentimes is the case with others. They are a true family owned, customer oriented organization. Get to know the folks there...they are all awesome. More

This is a great dealership with a great location in Irving, Texas. They did not have the exact Volkswagen New Beetle I was looking for at the time but after we spoke for a while they went out of their Irving, Texas. They did not have the exact Volkswagen New Beetle I was looking for at the time but after we spoke for a while they went out of their way, searched around, and found the perfect Volkswagen New Beetle for me!! More