Principle Volkswagen of Grapevine

Very nice, helpful and knowledgeable gentlemen regarding the product they are selling. They were helpful in locating the vechicle I was trying to get. It was a difficult task to find a standard transmission the product they are selling. They were helpful in locating the vechicle I was trying to get. It was a difficult task to find a standard transmission 2010 CC the exterior and interior colors I was looking for. They worked with me until I felt satisfied with my purchas. I would recommend this dealership to others because you are left in peace to look at the vehicles at your leisure without being hounded and harrased with a thousand questions. They allowed me to test drive the vehicle on mu own and to ask whatever questions I needed answered. More

I dropped my car off at the appointed time and had I dropped my car off at the appointed time and had several special requests at that time. I had asked to be dropped off at the airport and then pic I dropped my car off at the appointed time and had several special requests at that time. I had asked to be dropped off at the airport and then picked up upon my return. I asked that all the work be completed by the time I returned and I also asked to be kept up on any issues that may occur during the service process. Metro VW went above and beyond my expectations and completed all the work I had requested as well as checked the car over for anything additional that may have needed corrected. Upon my return they picked me up at the airport and spent time with me reviewing the results and detailing the work completed. This is on of the most professional well educated service providers I've ever worked with and I will continue to do business with them! More

We've continued to use Metro despite moving nearly an hour away. Their service dept is excellent, very helpful, and informative. We've bought 2 new and 2 slightly used vehicles from them with no issues. hour away. Their service dept is excellent, very helpful, and informative. We've bought 2 new and 2 slightly used vehicles from them with no issues. We've been to the other dealerships' service dept, and Metro is the only one we trust and has served us well. Being ready to buy my next car, I was really not looking forward to feeling pressured. Bob was great, very matter-of-fact, and friendly, so I didn't feel overwhelmed and that means a lot to me. I like that all of our VWs are very reliable cars, so it's easier to deal with people you can trust. More

Have been going to Metro VM for several years now. Sure, dealer prices may be a little higher than Joe's Auto down at the corner but you can't beat having reliable service. I know, I've tried to cut corner dealer prices may be a little higher than Joe's Auto down at the corner but you can't beat having reliable service. I know, I've tried to cut corners and it's not worth it. I've had consistently accurate service done on my Jetta and highly recommend them. More

Have been going to Metro VM for several years now. Sure, dealer prices may be a little higher than Joe's Auto down at the corner but you can't beat having reliable service. I know, I've tried to cut corner dealer prices may be a little higher than Joe's Auto down at the corner but you can't beat having reliable service. I know, I've tried to cut corners and it's not worth it. I've had consistently accurate service done on my Jetta and highly recommend them. More

Schlevia & Brad were AMAZING! Extremely professional, friendly and courteous. They treated me with respect and honesty. They worked very hard to give me their very best deal. Though I did not purchase friendly and courteous. They treated me with respect and honesty. They worked very hard to give me their very best deal. Though I did not purchase a VW, it was ONLY because a different car fit my needs better. I have already raved to friends and colleages about Schlevia & Brad and the MetroVW dealership. They made car shopping (which has a bad reputation) so much easier! Again, LOVE Schlevia & Brad!! More

whole car Service experience with Metro VW of Irving has been an absolute pleasure. The customer service received with this dealership has to be by far the best of anything i have ever experienced and un been an absolute pleasure. The customer service received with this dealership has to be by far the best of anything i have ever experienced and unfortunately in these times is extremely rare. Every thing was explained and they went to great length to solve the problem had with my car. More

Fell in Love with Metro as our Service location with our 2007 New Beetle and when the purchase dealership (not Metro)called and made conflicting statments in their call; I called and spoke with Metro Financ 2007 New Beetle and when the purchase dealership (not Metro)called and made conflicting statments in their call; I called and spoke with Metro Finance. They spoke straight to us. We dropped in and tossed around options. Luis and Ryan located the vechicle my daughter wanted and without commitment had it at their location to view without pressure to purchase. Luis worked to give us everything we needed and Ryan sweated to get the numbers I wanted. We drive past 3 VW dealerships for an oil change at Metro in Irving and are happy we made our first new car purchase at Metro. You can't beat a individual dealership that takes care of their Customers. More

We have had only VW's since 1981 and we will always only have VW's. However, the very best part of owning a VW is having the opportunity to work with Lyn Turner at Metro. Not only is Lyn friendly and courte have VW's. However, the very best part of owning a VW is having the opportunity to work with Lyn Turner at Metro. Not only is Lyn friendly and courteous, but he also is competent and knowledgeable. We have NEVER come away from an auto repair feeling that we were taken advantage of. Every repair is perfecting completed and done in a timely manner. Our thanks to Metro VW for employing such an Outstanding Employee as Lyn Turner, and thank you Metro VW for being such a great dealership! More

I had spent a 2 weeks looking for a car. I had almost giving up when I called Kevin Pak at Metro Volkswagen. The best part of the dealship was that they did not start right away knocking down your trade giving up when I called Kevin Pak at Metro Volkswagen. The best part of the dealship was that they did not start right away knocking down your trade in like all the other dealerships did. Kevin did not put any pursure on me at all. Should me the car and ask what would it take to get in the car. I told him and the GM came out and told that what I wanted he could not do. They did not play the dumb game will take it for this or how about this price. When I want back to buy the car it did not take three to four hours like other car buying experience I had. If you are looking for VW BEST place in the metor plex to go to. I had a VW dealership 6 miles from house, glad I want out of my why to see the Metro Volkswagen dealership. Please take a hour or two of your time to go see Kevin Pak. You will not wast your time if you are looking for a VW. Surprise yourself go see them, will be a great time for all. More