Principle Volkswagen of Grapevine

Schlevia was very friendly and helpful. She listened to our concerns and interests and responded by finding multiple cars that fit our needs. She helped us stay within our price range and still find a car our concerns and interests and responded by finding multiple cars that fit our needs. She helped us stay within our price range and still find a car that was exactly what we wanted. We left very pleased with both the car and the service. More

My Tiguan is just a year old and I took it to Metro for the 10,000 mile check up and oil change. I was pleased by the cleanliness of the shop, the prompt service, and the follow up that my Service Advisor the 10,000 mile check up and oil change. I was pleased by the cleanliness of the shop, the prompt service, and the follow up that my Service Advisor provided. I had previously owned a Ford and the attention at their service department was not nearly as prompt or professional. I'm hooked on VW and on Metro Volkswagon's service shop! More

We had conversations with at least 6 Metro VW employees during the purchase of our 4th VW, including the General Manager. All were friendly and knowledgeable, and all took an interest in us, even if not pe during the purchase of our 4th VW, including the General Manager. All were friendly and knowledgeable, and all took an interest in us, even if not personally involved with this sale. No game playing at this dealership - even when dealing with the Finance guy. He was absolutely straightforward with us, making the arrangements easy. What a relief! More

I had a great experience at Metro. This is my 2nd VW I bought from them, and I have nothing but praise. They found me the right car at the right price. They were patient and understanding, and worked wit bought from them, and I have nothing but praise. They found me the right car at the right price. They were patient and understanding, and worked with me every step of the way. The service at metro is 2nd to none. More

I had the opportunity to work with Frank Heinz at Metro VW when purchasing my new GTI and had the best car buying experience ever. Frank was knowledgeable, easy to work with and above all else, had great VW when purchasing my new GTI and had the best car buying experience ever. Frank was knowledgeable, easy to work with and above all else, had great follow-up. My car needed to be ordered from Germany and through-out the process, I was well informed to the status of delivery. When I went to pick it up, the process was very smooth. Overall, a great experience and one I would highly recommend. More

Metro Volkswagon makes buying a car easy and comfortable. They make the customer feel like they are there to accomadate them not just make the best deal for themselves. The dealership is nice and comfortable They make the customer feel like they are there to accomadate them not just make the best deal for themselves. The dealership is nice and comfortable, the staff is friendly, and the overall Volkswagan company is classy and accomadating. More

Kevin, the representative, gave the best customer service I have ever recieved at a VW dealership! He took the time to listen to my concerns and needs and educated me on how my car runs. Midway through the I have ever recieved at a VW dealership! He took the time to listen to my concerns and needs and educated me on how my car runs. Midway through the process, he updated me on the status of the work. He offered a shuttle ride and informed me of the accomodations inside, which again, were the best I have recieved at a VW dealership, including free Wifi, so that I could take care of some business while I waited. More

I have owned my Rabbit for the last 2 years and every service has been handled by the crew at Metro VW. Scheduling is always a breeze and once I arrive, there has never been a wait for a technician. Comp service has been handled by the crew at Metro VW. Scheduling is always a breeze and once I arrive, there has never been a wait for a technician. Complimentary shuttle service to browse the new VW's or ride back to my house makes Metro my above and beyond service locale. Prices are reasonable but more expensive than Wal-Mart... Of course you get what you pay for! I've sent my parents and friends to Metro and will continue to do so. More

Once again great job to the guys at Metro VW in Irving for an awesome service team! I highly recommend this place and will always take my vehicle to them for anything. They answer your questions honestly for an awesome service team! I highly recommend this place and will always take my vehicle to them for anything. They answer your questions honestly and not beat around the bush no matter if its good news or bad news. More

Overall, very satisfied with their services: easy to set up an appointment; they mentioned that it was going to take 30 minutes, and my car was ready in 32 minutes; they also took the time to wash the exter up an appointment; they mentioned that it was going to take 30 minutes, and my car was ready in 32 minutes; they also took the time to wash the exterior. The only think I didn't like (I guess it is the same with all dealerships) was the price More