Principle Volkswagen of Grapevine

I have purchased 2 New Beetles from Metro VW and 1 from another local dealership in the DFW Metroplex. There was definitely a reason that I returned to Metro. Their sales staff is extremely friendly and another local dealership in the DFW Metroplex. There was definitely a reason that I returned to Metro. Their sales staff is extremely friendly and helpful and yet not over "pushy." The service staff is equally so. They are quick to return my internet appointment preferences for service and meet me with a smile when I drive in. They are so informative both before and during the service appointment. The waiting room for service customers is clean, large and fully stocked with snacks and drinks free of charge. You can easily work on things while you wait or just "chill" out by reading and watching TV. I would recommend Metro VW both for their sales staff and service staff 100% to anyone who is looking to buy or for excellent service. More

We always go to Metro VW Service. They are consistently friendly and courteous. At first we thought the nice service was just a "first time" result. But now going to them for over 10 years have proven to friendly and courteous. At first we thought the nice service was just a "first time" result. But now going to them for over 10 years have proven to us they are just this way - nice and courteous. We appreciate them and have no desire to go anywhere else. More

I have purchased VWs from Metro VW for many years and have always been Very satisfied with the dealership. Frank Hines in internet sales is great to work with and a good all around guy. The service dep have always been Very satisfied with the dealership. Frank Hines in internet sales is great to work with and a good all around guy. The service department has also been a joy. Of course it is never a good thing when you have to take your car into for service but I have always been treated well at Metro VW. Dan, Baron and all the guys are fast and efficient. Many TDI owners have horror stories about the poor service and poorly trained mechanics at the nearby dealer. No such problem at Metro. When I get ready to replace my current TDI, I will purchase another from Metro VW. More

I would recommend this dealership because even though the product sells itself their people know the products they sell and don't hide behind gimmicks and double talk. They are exceptional listeners to my n product sells itself their people know the products they sell and don't hide behind gimmicks and double talk. They are exceptional listeners to my needs and wants and made the whole process smooth and stress free. I will buy another vehicle from them in the future. More

My entire experience at Metro VW, from the minute we first drove up until i picked up my new Jetta - all employees were very courteous and helpful. and i felt like they all really like their jobs - som first drove up until i picked up my new Jetta - all employees were very courteous and helpful. and i felt like they all really like their jobs - something you don't see much of today. David Harper was my salesperson and he was able to answer all my questions. Since i'd been doing some internet research on the Jetta, I really had a lot of questions. I first drove in a couple of weeks ago to test drive a Beetle convertible. It's a great little car but i felt like i had blindspot problems when the top was down. When we were pulling back into the drive, there were several Jetta's parked and i really liked the way they looked. David was able to tell me all about the 2010's and how the new 2011's will be diferent. We came back this past Friday to drive a Jetta and I was sold. bought it Friday night and picked it up on Saturday. I LOVE MY NEW JETTA! More

I have been a Metro VW customer for many happy years now. In 2003, I selected Metro over all other local dealerships because (a) they gave me the best price on a new GTI, and (b) they did this up front and h In 2003, I selected Metro over all other local dealerships because (a) they gave me the best price on a new GTI, and (b) they did this up front and honestly when asked. I could not get a firm price from other dealers (Rusty Wallis and Hiley), only the usual "Well let's sit down and make a deal" xx. After I purchased the car, about a month later I noticed an engine rattle at idle that did not sound good. I took the car back to Metro, and they ended up shipping the rattling engine back to Germany for an engineering study but more importantly they installed a brand new engine in my car, all within 1 week! This was the expensive VR6 engine too. I was told that the engine alone costs 12K! The happy ending? I still have the car and I still drive it daily with 130K on the odometer. I have purchased only a new battery, tires and oil for maintenance. It is widely known among VW enthusiasts that Metro VW is THE place to do business. I highly recommend them and I will definately look there first for my next car purchase. They are family owned, and they are honest. More

I have been a Metro VW customer for many happy years now. In 2003, I selected Metro over all other local dealerships because (a) they gave me the best price on a new GTI, and (b) they did this up front and h In 2003, I selected Metro over all other local dealerships because (a) they gave me the best price on a new GTI, and (b) they did this up front and honestly when asked. I could not get a firm price from other dealers (Rusty Wallis and Hiley), only the usual "Well let's sit down and make a deal" xx. After I purchased the car, about a month later I noticed an engine rattle at idle that did not sound good. I took the car back to Metro, and they ended up shipping the rattling engine back to Germany for an engineering study but more importantly they installed a brand new engine in my car, all within 1 week! This was the expensive VR6 engine too. I was told that the engine alone costs 12K! The happy ending? I still have the car and I still drive it daily with 130K on the odometer. I have purchased only a new battery, tires and oil for maintenance. It is widely known among VW enthusiasts that Metro VW is THE place to do business. I highly recommend them and I will definately look there first for my next car purchase. They are family owned, and they are honest. More

I like using Metro Volkswagen for my service needs - they are friendly and take care of my needs whether I'm in a position to make an appointment or have an issue pop up that requires me to just drop in. Th are friendly and take care of my needs whether I'm in a position to make an appointment or have an issue pop up that requires me to just drop in. The service representatives and helpful and explain my service to me in detail, and the prices are competitive. The waiting area is comfortable - and I've been able to take advantage of their shuttle service to get to work as needed as well! More

Lynn Turner, VW-Irving, TX, has been consistently professional, curteous, honest and friendly. I have known Lynn ever since I moved to Texas about 9 years ago. He serviced first my old Jedda-VW w professional, curteous, honest and friendly. I have known Lynn ever since I moved to Texas about 9 years ago. He serviced first my old Jedda-VW which I had bought in New York, and when this car gave up on me, he connected me with a VW-Sales person, whose name I don't have readily available, but he was also pleasant. Then I bought my current VW-Jedda. I hope VW in Irving will continue the excellent service they have been providing to their customers so far. More

I was able to book and change my appointment online very easily and receive confirmation, which is very important to me. With my appointment, I was in an out in less than an hour for my oil change. This isn easily and receive confirmation, which is very important to me. With my appointment, I was in an out in less than an hour for my oil change. This isn’t even the closest VW dealership to me but I drive the extra distance because they have far better customer service and I enjoy the little things like fresh coffee, water and free snacks. More