Principle Volkswagen of Grapevine

I just got out of a banckruptcy and was looking to get a new car. The load I qualified for was not able to get me into a New car that would fit me and my family. The sales man and sales manager looked hard new car. The load I qualified for was not able to get me into a New car that would fit me and my family. The sales man and sales manager looked hard and found me a used VW Passat Wagon, exactly what I wanted and in my price range. I was very satisfied with the quality of customer service from this dealership and will come back when I am ready for another new vehicle. I will also recommend the dealership to anyone and everyone! More

I was looking for a new 2010 Jetta TDI Cup Edition with some very specific options. The dealer nearest to my home (Atlanta area) -Dwight Harrison VW - totally dropped the ball. I couldn't get the salesman some very specific options. The dealer nearest to my home (Atlanta area) -Dwight Harrison VW - totally dropped the ball. I couldn't get the salesman to call me back or to do a complete country wide search to find the car I wanted. I was even willing to settle for a regular Jetta TDI, and I still couldn't get help from Dwight Harrison's sales people. After looking around on the internet and calling some other dealers, I found Metro VW, Irving, TX. Salesman Brian Bethke answered the phone and told me they had exactly what I wanted and he ran out to the car to visually confirm options, color etc. Brian was extremely helpful and we were able to do all the paperwork long distance. When I flew in to pick up the car, Brian picked me up at the hotel. Ryan Storm (finance) also did a great job, especially since I was in Atlanta and they were in Texas. All documents were overnighted to us, and even though my wife and I forgot to sign in one place, Ryan overnighted the documents right back so that all the paperwork was signed correctly. Three cheers for Metro VW! I just wish they weren't 850 miles from my home because I would prefer them to service my Jetta. More

I HAVE BEEN TO METRO VOLKSWAGEN TWICE AND BOTH EXPERIENCES WERE GREAT THEY HAVE REALLY WELCOMING STAFF,I WENT AT MY LUNCH HOUR AND WAS ABLE TO GET BACK TO WORK ON TIME.I HAVE NOT HAD MY VOLKSWAGEN EXPERIENCES WERE GREAT THEY HAVE REALLY WELCOMING STAFF,I WENT AT MY LUNCH HOUR AND WAS ABLE TO GET BACK TO WORK ON TIME.I HAVE NOT HAD MY VOLKSWAGEN PASSAT THAT LONG BUT I BOUGHT IT USED AND I LET THEM CHECK IT OUT AND THEY GAVE ME SO MUCH USEFUL INFORMATION THAT I WONT TAKE IT ANYWHERE ELSE. More

I love my VW Bettle and plan to keep it forever ... the service department keeps a good watch on what needs to be done, this time one of the things was a new starter, I was told I could drive it longer, b service department keeps a good watch on what needs to be done, this time one of the things was a new starter, I was told I could drive it longer, but I choose to have it done now. I was given the choice. More

Metro was always very courteous and professional. They made sure I understood all aspects of the sale (ie the rollover of taxes and title, etc. The price was certainly more than fair and they bent over b made sure I understood all aspects of the sale (ie the rollover of taxes and title, etc. The price was certainly more than fair and they bent over backward to make sure that I got the car and color I wanted from another dealer. More

2nd VW and yes, I completely comprehend the old addage of a "German" car. But I love the quality, the drive and handle, and the extras that are a part of the VW autos. My mother has a Toyota, and I used to b a "German" car. But I love the quality, the drive and handle, and the extras that are a part of the VW autos. My mother has a Toyota, and I used to buy them as well, but after my VW Beetle, I wanted another. I also enjoy having the same service technician to talk to who knows my car, and that is another reason I went w/Metro. More

Baron is a great service provider. He explains everything in detail and helped me with arranging the shuttle service so that I could get to work on the train while my car was being serviced. Don' everything in detail and helped me with arranging the shuttle service so that I could get to work on the train while my car was being serviced. Don't hesitate to go to Metro and have Baron assist you. More

Great service dept at metro. Peter and all of the guys always take care of me. This is my third vw and Metro is the only place that I take my vw for service. The guys at metro are very helpful and give g always take care of me. This is my third vw and Metro is the only place that I take my vw for service. The guys at metro are very helpful and give great advice on service for my vw. Would def recommend to everyone More

Great location, freindly staff, have to really work them to get a good deal! Plan on speading half a day there in order to save some money. As with most dealerships you have to play the back and forth game to get a good deal! Plan on speading half a day there in order to save some money. As with most dealerships you have to play the back and forth game with the sales guy and managers...but all and all a good dealership! More

I had lost the capability of some of the Blue Tooth uses in my navigation system, and Luis and Peter did an excellent job of getting the info of why it failed--or wasn't available on my new 2010 Golf TDI.T in my navigation system, and Luis and Peter did an excellent job of getting the info of why it failed--or wasn't available on my new 2010 Golf TDI.Though I wasn't happy that it is not part of my optional package I was pleased with how they both work so diligently on the issue that I left with a feeling of getting great service from the people at Metro Volkswagen. More