Principle Volkswagen of Grapevine

We called the dealership and requested a very specific vehicle. It wasn't available yet, so it was ordered and pulled off a ship in Houston shortly after. We were notified all along the way. Upon arriv vehicle. It wasn't available yet, so it was ordered and pulled off a ship in Houston shortly after. We were notified all along the way. Upon arrival at the dealership our saleman, Kevin, took over. We needed some changes after it got to the dealership and tinting throughout. He called when it arrived, let us know when it would be back from tinting (Same Day) and let us know when we could pick up. Signing was perfectly smooth. The price beat other dealerships! PREFECTION More

We have been utilizing Metro VW for service on our Beetle for years and when my daughter wanted to trade up to a Final Edition earlier this year we knew who we wanted to give our business; Metro VW in Irving for years and when my daughter wanted to trade up to a Final Edition earlier this year we knew who we wanted to give our business; Metro VW in Irving. Now it's November and I wanted a change my ride and with the continued surperior service and new sales experience at Metro, there was no comparison shopping needed; Metro was the only choice. We were able to deal with the same Salesperson, Luis and Finance person, Ryan. Lynn in service even assisted us in Service with our make ready experience. We highly recommend this Family owned dealership for Sales, Service and Parts. It's the best in the metroplex. More

Today I had a wonderful experience in purchasing my vehicle from Metro Volkswagen. This was my second purchase of a VW, and today's experience makes we wish my first purchase was from Metro as well. vehicle from Metro Volkswagen. This was my second purchase of a VW, and today's experience makes we wish my first purchase was from Metro as well. I appreciate the attention of the sales team and working with Ismail and Antonio made this purchase seamless. I am already a loyal Volkswagen customer and now I am a loyal Metro Volkswagen customer as well. Thank you, More

It was great doing business with Frank once again. I have bought three cars from him and this time I brought my parents to get their new car from Frank. What an awesome man!!! Honest, friendly, easy t have bought three cars from him and this time I brought my parents to get their new car from Frank. What an awesome man!!! Honest, friendly, easy to work with... no hassles. THANK YOU FRANK. YOU ROCK!!! More

I found Metro VW using an internet search and asked for a quote on a used Kia Sorento. Schlevia reponded promply to my mail and followed up with a phone call. Most of the transaction was done via phone and quote on a used Kia Sorento. Schlevia reponded promply to my mail and followed up with a phone call. Most of the transaction was done via phone and email as I was a consoderable distance from the dealership. After agreeing a price, she had the vehicle and the paperwork ready for me when I arrived. I could not take teh car at that time as I had my vehicle and needed a second driver for the trip home. Schlevia had the vehicle ready a few days later when I picked up the car with my wife. Schlevia was prompt, curteous and always followed through. SHe made this a great experience and we will call her next time we need a vehicle. Paul Swain, Allen TX More

I am now a very happy client of Metro VW and a proud owner of a brand new 2011 Jetta Sportwagen TDI coming from a 4wheel drive Z71 Chevrolet Silverado which is a very big jump! This was only made possib owner of a brand new 2011 Jetta Sportwagen TDI coming from a 4wheel drive Z71 Chevrolet Silverado which is a very big jump! This was only made possible by the absolutely wonderful and patient Internet sales consultant Mrs. Schlevia Estrada. I am an intense research nut to say the least and by the time I contacted Schlevia I had a very thorough knowledge of the Jetta Sportwagen TDI. She has been so very patient with my decision making over the last three weeks never pushing too hard making sure that I knew she was there to help me through all the processes. She listened on how I wished to be contacted, listened to what I was looking for and answered all my questions and doubts thoroughly to the best of her ability. I commend her for her expertize on dealing with a difficult customer not because I am harsh or savvy in anyway. It can be next to impossible to gain my trust and belief that I am making the right decision and that a person has my best interests in mind as well as the company they work for especially going from a truck owner to a sportwagen owner. Mrs. Schlevia Estrada without a doubt has just done that. Her professionalism and abilities to gain a customer for life needs to be told. She was thorough in every step in the process making sure my comfort level was addressed easing any doubts that I may have had. Not only did her patience present itself throughout my never ending emails. It was also very present as she walked me through my Jetta SW showing every area, button and feature that my Jetta was able to offer me. She introduced me to Kevin on of the service advisors who was very friendly and who answered any other doubts I may have had around the TDI diesel. He also advised me on keeping my DSG automatic serviced regularly and the cost as well to keep it in good shape which is right on in the research I had done. They both let me know the time intervals for service in the first 3 yrs. 36000 miles as well as what will be serviced. Very thorough! If the service department as a whole is anything like what I’ve been through so far it will be great to have this dealership as my service center. The finance department Ryan was very detailed and thorough. He helped me choose my extended plan and was right on in explaining the time period that suited me best showing me that 5 yrs. 100,000 was better suited to me then 7yrs which I was not going to purchase because of the cost he helped make the decision to purchase the Platinum plan showing me that I didn't to spend more asking my miles driven and showing that I should step down the 7 year plan and that it would be more of a better value. He was also able to provide me with a better rate then I received through a well known company that gives you a blank check. I do believe I really did get a great deal because of the great customer relationship building and the confidence given to me to purchase the TDI Jetta Sportwagen by Mrs. Schlevia and the staff. What a great experience I received and what great care and concern was provided to me by Mrs. Schlevia as well as Kevin and Ryan. Don't hesitate to contact Mrs. Schlevia she really does care about making you a happy customers. More

I have been doing my homework for the last several months on the Jetta diesel, but finally came to the conclusion that is what we wanted. Of course the milage had a great deal to do with our decsion, but VW on the Jetta diesel, but finally came to the conclusion that is what we wanted. Of course the milage had a great deal to do with our decsion, but VW repretation also played a big part. My experience with Metro VW was excellent, especially Antonio Reyes, never any pressure, honest answers, and really spent the time to fully understand the Jetta especially about the TDI since this is our first diesel. Thank for everything More

Schlevia is one of the most professional people I have ever worked with when purchasing a car. I was being put through the ringer w/ several dealerships and I contacted at least 4 dealserships regard ever worked with when purchasing a car. I was being put through the ringer w/ several dealerships and I contacted at least 4 dealserships regarding Kia Souls they were selling and advertising over the internet. I was VERY specific.... I asked all dealerships to ONLY contact me via email because I am a receptionist and could not take personal calls during business hours. Mrs. Schlevia Estrada was the only person that respected my wishes. This act alone, motivated me to pursue purchasing the vehicle from Metro Volkswagen in Irving. Schlevia, turned a very stressful 2 WEEKS of car hunting into one of the most pleasant car buying experiences I have had in a very long time. She was aware of our financial circumstances, aware of our need to make a change and did whatever she could to try to get us at the payment we could afford. She is reason WHY we purchased from Metro Volkswagen. I will recommend all friends and family to your dealership and when my husband and I are ready for another car purchase, it will be with Schlevia and it will be a Volkswagen. Schlevia not only followed up with a phone call but also via email to make sure we were pleased with our purchase a few days later. She deserves a heavy reward for possessing such great customer service skills. Sincerely, Matt & Tammy McQuirk More

I purchased my Jetta in 2006. The buying experience was very comfortable with NO pressure. The customer care was extremely good. Since then, I have had great experince with the service department in mi very comfortable with NO pressure. The customer care was extremely good. Since then, I have had great experince with the service department in minor warranty work and a minor recall as well. All was excellent and very customer oriented. Thanks, Aubrey More

Metro VW Irving, TX Service department provides awesome friendly service. The Service Consultants that check me in are very courteous and listen to what service you ask for and may offer suggestions about friendly service. The Service Consultants that check me in are very courteous and listen to what service you ask for and may offer suggestions about why you should add or delay service maintenance. They always ensure that recall work is completed on your vehicle. They offer a ride back to work, home or I can wait in the waiting area with plenty of items to read along with free snacks and water. The cashiers are always professional and friendly and I really appreciate the free car wash! I highly recommend Metro VW Service department for your VW. More