Principle Volkswagen of Grapevine

The greatest experience ever My husband and I had the best experience of buying a car at Metro Volkswagen....Reggie you are the greatest sales person in Texas.Thank you. My husband and I had the best experience of buying a car at Metro Volkswagen....Reggie you are the greatest sales person in Texas.Thank you. More

The sales staff is very good but unfortunately is supported by a substandard service department. Five trips to determine brakes needed replacing on a new car. If it hadn't been for the sales departme supported by a substandard service department. Five trips to determine brakes needed replacing on a new car. If it hadn't been for the sales department pushing the service department, service and Volkswagen America (without looking at my car) was ready to blow me off stating it was something that happens in the 2013 Passat. Front brakes finally replaced and the problem is gone. My sales person, Reggie, wouldn't take no for an answer and helped get the problem resolved. This dealership's service department's management needs to go back to training. Customer service is not high on their list. More

WOW! All I can say is wow. Unique dealership experience. First time I didn't feel pressured or awkward. The salesman was nice and laid back but I remember the manager taking the reigns when I was asking que First time I didn't feel pressured or awkward. The salesman was nice and laid back but I remember the manager taking the reigns when I was asking questions and settling my fears of an important purchase. Myles came in and broke the ice and put me at ease. No pressure and even told me how to maintain the car after my purchase. I was able to get a great price and feel as though I got a GREAT car as well. My Civic is my new baby and Metro VW is my new dealership. The customer Service has been great over the phone and in person since I bought the car too! :) More

I had gone up there to have them look at my air and see why it wasn't working after picking it up there and they said it just went out so they told me 3 different parts went out in the air system and they why it wasn't working after picking it up there and they said it just went out so they told me 3 different parts went out in the air system and they quoted me 1300 when I took it elsewhere they checked and it was just the blower that went out and that was 450 they said other things went out when they didn't and then they checked my check engine light and had said I had a exhaust leak which wasn't true it was the sensor had gone and they quoted me 431 for the sensor and couldn't quote the rest till they looked at and then I had taken my car to 2 different VW dealerships one in Austin, Texas and other in Houston, Texas (Houston fixed my car) both dealerships said my belt was done wrong and to take it back to Metro Volkswagen so I do and when I get there they tell me I'm wrong and they are to cause you can't check a belt with a flash light needless to say they checked it with a flash light and said it was okay and refused to send it to the back and look at my belts have major lines in them that aren't suppose to be there the belts only have 1600 miles on them but Metro Volkswagen said it was fine I would not recommend going there on the fact of they try to replace things that don't need to make more money off of you and they are over priced and do t bother to tell u when you vehicle is done and don't call back till end of day and always have an excuse to why something is done or it took longer this place is a rip off it feels to me it's a scam...!!!!!! DO NOT GO THERE...!!!!! More

Up front: I had a very pleasant experience at Metro VW, due to two reasons. 1) I knew exactly what I wanted. 2) I was paired up with a sales agent (Mrs. Gloria Hinojos) that was a perfect match. MOS due to two reasons. 1) I knew exactly what I wanted. 2) I was paired up with a sales agent (Mrs. Gloria Hinojos) that was a perfect match. MOST IMPORTANT PART FOR FUTURE BUYERS is toward bottom of review... My particular car situation plays into why I was pleased with Metro (truthfully, Gloria) so much. I had been living outside the States for a few years, and I was hurrying to get rid of the monetary sinkhole of a rental that I had been using. After my Japan experience, I wanted a car……a really nice car, something that would not annoyingly give me problems every few weeks. So I did the expected American thing and treated myself to the most serious car I could afford: new '12 Touareg Executive TDI (by the way I am still absolutely ecstatic that I got this car, a year later). Skipping the details of why I chose to get the absolutely most awesomest VW model I could think of… For those of you that are interested in knowing the WHY METRO reason, it boils down to this: A) They had the exact car I wanted, B) AND they offered it at an appreciably discounted price, 3) AND Gloria was the most friendly, patient, attentive, and considerate sales agent whom I came across in my Touareg-hunt (almost to a point where no decision was required on whether to go through her). Gloria is essentially what tipped the scales in Metro's favor. My back up plan was to go through a sales agent in PA that was well reviewed and highly recommend by members of Club Touareg (see www.clubtouareg.com and look up Chris at one of the East PA VW dealers, I think near Philadelphia). I hit up every dealer online between Oklahoma City and San Antonio, along with Chris. Since a new TDI can go for something like 60+, I was going to go with whatever dealer was most accommodating in price AND straightforward. I spoke to Gloria on the phone. She told me that Metro had the car I was looking for, but it had been used by the Metro manager's family so there were ~3300 miles on it as it stood. I told her no problem, I wanted to checkout the car, anyways. She offered to meet me whenever I wanted, which for me was ASAP (given my lack-of-auto situation), meaning the next day (ergo, Sunday). She said Sundays were good for her (which was a really good move on her part) if I could give her a course estimate on the time window I would be in town. Drove down to Irving, saw the car, liked the car, wanted the car. I was open and honest about buying from Metro. Told her that my other avenue was through a PA dealer, and I was going to secure a Touareg before the end of the month. Coincidentally, I met Donald, Metro's finance director, who eventually walked the details of my purchase. The so-what of that first day is that I didn't have any new faces that I needed to meet after the first trip to Metro - so my intuition was agreeing with the situation. Spoke to Chris from PA, very straightforward agent, but his dealer couldn't get my particular VW until closer to Christmas. Spoke to Gloria, she quoted a competitive price for Metro's vehicle. Between the slightly-higher-than-Metro price quoted by the PA dealer (which was significantly tempting since it would have been a fresh-off-the-boat Touareg) and the distance that I would have to drive back to Oklahoma, Gloria was really the only compelling element that persuaded me to stay local. Looking back on it, I was really choosing between Gloria's personable sales style and Chris's quoted price, since I still had the formal portion of purchasing the car to go through, and I was hedging my bets that going with Metro was likely to be a comfortable experience. It was overall. READ - MOST IMPORTANT PART FOR FUTURE BUYERS: Now what every diligent consumer should want to hear: the improvements (or cons) of my experience. 1) I asked Gloria about the purchase details so that I could review available warranty upgrades or extended protections offered by Volkswagen (or VW of America) prior to driving in to buy the car. She told me that she wasn't familiar with the purchase extras or upgrade offers, but that Donald would know. I asked her if she could collect them from me ahead of time, but to make a long story short…I didn't hear about any of the purchase extra's until I went in to buy the car. Not how I intended things to go. I wasn't exactly turned off, but I wasn't totally pleased with that part of the experience. You could say that was the low point. Not that I'm anything close to a drama queen, but if there was a time to get bothered, it would have been the information ambush whilst sitting down with Donald, since I had asked for any and all available additional information that would be covered prior finalizing sale. I felt that this was the low-point of Metro's transparency (referring back to my intuition which was the reason why I went with them instead of the PA dealer). I wanted the extra details before I got there, so that the sale wouldn't take long (I am a deliberately slow reader and thinker when it comes to making significant financial commitments). I was expecting to take up VW on a few of the offered extras in any event (builds into why I chose VW in the first place). If I had wanted to act like an overly proud mouth-breather, I should have collected all the additional literature from the information ambush and taken it home. Honestly, since most of what I would consider 'decision-required details' were withheld until the in-office part of the sale started, I should have walked away after driving a second time for three hours to Metro. At that point, the only reason I stayed with Metro is because of the additional cost and wait it would have meant by opting out and going with the PA dealer. As I was expecting, I opted in with additional tire/wheel rim coverage (fortuitous move on my part, I've had poor tire luck some 3-4 times in the past year), an extended warranty, LoJack addition (highly recommended), and some other extras...nothing too serious. My assessment/suspicion: the final sit-down (turned information ambush) is how things are designed to flow for the dealer. I specifically asked for all the available extras' information so that I wouldn't have to audible the sale-call while walking up to the endzone, but it still happened. Nothing financially bothering, just tactically dissuasive. Word of advise to future buyers: ask for the offered manufacturer extras, warranty extensions, vehicle protections, coverages, etc. that may be opted into before closing the sale. There was a lot of information to take into account in that eventual 3+ hour sit-down with Donald. I don't like long meetings. Frequently, I have to live through long meetings in my profession. 2) When the car was cleaned up for delivery, they did a good job as far I noticed on that day. However, amusingly, I've found several reminders, leftover from the manager's family. I'm just a kid myself (26 when I bought my Touareg: callsign Tina), so I find it amusing. Periodically, I'll still find something that still has managed to sneak by my unnecessarily detailed cleaning methods. What can I say? I really like the car. Not a real complaint. Just offering up thoughts to future consumers. Bottom-line: Would I go with Metro again. Yes, if Gloria is still there when I replace this car in 10+ years. Hahaha. Go see Gloria. She's good people. You'll be happy you did. More

Preston was a very nice gentlemen who took care of me during the process of buying my car. He got me the deal I was looking for and made sure all of our needs were met. He stayed on top of his game the e during the process of buying my car. He got me the deal I was looking for and made sure all of our needs were met. He stayed on top of his game the entire time me and my family were there and is a legit salesman. More

Excellent experience! Schlevia worked with from the beginning, making us comfortable with the car. She had our trade evaluated immediately, without the normal delays experienced at other dealers. Altho beginning, making us comfortable with the car. She had our trade evaluated immediately, without the normal delays experienced at other dealers. Although we did not reach a deal on the first visit, Schlevia and Sam hung in their with us - no pressure - until we reached a deai. And, we never heard "what will it take for you to buy the car today...!" I hate dealing with those dealers, and did not get that here. We ultimately reached the deal over the phone. They faxed us the buyers order, and there were no hidden surprises in the deal. It was just as they said. Nice to work with folks like that. Highly recommended. More

I want to express my appreciation for all of the hard work that the team at Metro Volkswagon provided my husband and myself. Frank Heinz has worked with my sister for over 10 years on all of her vehicle work that the team at Metro Volkswagon provided my husband and myself. Frank Heinz has worked with my sister for over 10 years on all of her vehicles. In the process of helping her with a new car, my husband and I wanted to purchase her old vehicle. We live in Mississippi and my sister lives in Dallas. Through the tremendous efforts of Frank and Sam, a deal was worked out and my sister was able to purchase the vehicle of her dreams and we were able to purchase her car, which is the car of our dreams. The entire process which took several days to complete, was wonderful and far surpassed any of our previous experiences with car dealerships. Hands down, this is a team that truly cars about their customers! Thanks again to Frank and Sam! In addition, Luke handled all the financing paperwork and was truly looking out for our best interest. It was a pleasure doing business with Metro Volkswagon and I wouldn't go anywhere else in the future! Tammy L. Starkey More