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Principle Toyota in Memphis

Memphis, TN

4.7
1,960 Reviews
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7370 Winchester Road

Memphis, TN

38125

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Showing 1,960 reviews

September 25, 2025

Fast oil change. Always professional and good to deal with. Good price too with the Coupon. More

by Dhsnook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger and Marcus
Oct 29, 2025 -

Principle Toyota in Memphis responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2025

I was easily able to make an appointment that worked around my schedule, and was provided with quality service, friendly staff and a reasonable time needed to preform the maintenance. More

by J.Law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwone
Oct 29, 2025 -

Principle Toyota in Memphis responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2025

I was told that the inspection and diagnostics would be $195.00 non refundable but if the service was done this cost would be subtracted. I signed the authorization but didn’t check the total( my bad). Ano More

by John.mullikin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antwon
Oct 29, 2025 -

Principle Toyota in Memphis responded

Hi John, Thank you for sharing your detailed feedback. I understand your concerns about pricing clarity, discount application, and the wheel-bearing recommendation. Our inspection/diagnostic authorization is $195. Standard shop/environmental charges and taxes may also appear on the repair order. The diagnostic is typically credited when repairs are approved with us. We apply current online offers when the vehicle and services qualify. I’m glad to verify which promotions were available at the time of your visit. Our technicians base recommendations on Toyota procedures and measured findings. I’d like to review the notes from your visit and walk you through what led to the left-side recommendation. Quotes can vary between facilities based on OEM vs. aftermarket parts, labor operations, and warranty coverage. Our estimates reflect Toyota OEM components and service standards. If you’ll email your repair-order number and the invoice from the shop that completed the work, I’ll personally review both and provide a clear, line-by-line comparison so you have full clarity on what was recommended, why, and how pricing was determined. Thank you for being a past customer. If you decide to return, my team and I are ready to support you. Respectfully, David Montgomery Service Director, Principle Toyota Memphis david.montgomery@principleauto.com

September 15, 2025

Friendly service, knowledgeable staff. Quick responses to questions and negotiated in good faith. Highly recommend More

by AG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael B
Sep 17, 2025 -

Principle Toyota in Memphis responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

August 30, 2025

This was my first visit. I examined several shops prior to choosing this one as a starter as it has good evaluations and is close to my residence. I.come here from Keras Niss More

by Tuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
August 28, 2025

Great help, Sandeep soni is awesome sales associate. All employees working here are great. Good wishes More

by Thiara
Recommend Dealer
Yes
Employees Worked With
Sandeep Soni
Sep 01, 2025 -

Principle Toyota in Memphis responded

Hi Thiara, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2025

Able to get oil changed and tires rotated without appointment…Sheldon was very nice to me More

by Bmoore1379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelton Maben
Aug 29, 2025 -

Principle Toyota in Memphis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

August 27, 2025

Excellent efficient service. Great working with James. Hope to be able to work with him again on next visit. More

by bjpierce52043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Aug 29, 2025 -

Principle Toyota in Memphis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2025

Fast and reliable, all my concerns addressed, and then some! I spoke with the mechanic as well. More

by bennyortiz21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasper, service manager, and Joe, line mechanic
Aug 27, 2025 -

Principle Toyota in Memphis responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 18, 2025

Principle Toyota, Service Department is the Best. I had a 10:00 appointment, Shelton Maben is the best Service agent. I was there for about an 1 1/2. GREAT SERVICE More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelton Maben
Aug 20, 2025 -

Principle Toyota in Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.