Principle Toyota in Memphis

I had a really good experience with performance toyota. I originally bought my vehicle at Chuck Hutton, where they took totally advantage of my situation and sold me a vehicle i did not want. They did not l originally bought my vehicle at Chuck Hutton, where they took totally advantage of my situation and sold me a vehicle i did not want. They did not listen to what i need and they mislead me and tricked me for there own advantage. The whole store seemed to team up against me the customer. The worst experience I have ever had buying a car took place at Chuck Hutton. At performance I had a whole new experience. They listened to what i needed and wanted and showed really care and interest. Everyone worked together to get the job done and everyone was super friendly and concern about my needs and happiness. The prices of there vehicle were defiantly fair compared to other dealers and the overall quality, experience, and professionalism received deservers a high ranking. More

Maggie Hibbets was extremely personable, and helpful. She made my overall buying experience extraordinary. I have and will recommend Performance Toyota to any person inquiring about a car purchase. She made my overall buying experience extraordinary. I have and will recommend Performance Toyota to any person inquiring about a car purchase. More

Just a follow-up on my comments below. The General Manager of the Dealership called me and apologized for the lack of service. He had Paula Short in the Service Department come and get my car, got it Manager of the Dealership called me and apologized for the lack of service. He had Paula Short in the Service Department come and get my car, got it serviced and washed! Paula was great in taking care of my problems and called me to update the progress. She also called me twice after delivering the car to make sure all was correct. The General Manager has called since and we discussed ways the issue could have been handled differently by the Service Manager. I will return to this dealership knowing that they do react and fix issues their customers have. I bought a Hybrid Highlander, what a mistake. After 112K miles the hybrid drive went out and cost $10K to repair. I have a Sequoia with 190K miles on it and love it, so I bought a regular Highlander. I get better gas mileage from that one! I was given the "free maintenance" which later I found out I paid for in the contract. Then I go to Performance Toyota and have to fight to get the "free oil changes" every time I go, because they say it is not "in the system" Today I arrived at 7:30 AM and they wanted me to wait till 8:30AM until an office opened so they could get authorization for payment! What POOR customer service. After speaking to Roy Adams the Service Manager, he stated it was their "POLICY" and they would not start the work until they got authorization! More

Based on a recommendation from a friend, I visited Performance Toyota earlier this year to purchase a new car. After being involved in a car accident, I was very concerned about choosing a car that w Performance Toyota earlier this year to purchase a new car. After being involved in a car accident, I was very concerned about choosing a car that would be safe for me to drive. I test drove a few different models on the lot, and settled on the Toyota Corolla. This was only my second experience purchasing a car, and I was a little nervous before going in that I would be hounded into purchasing a car that was either out of my price range or not what I had in mind. Thankfully, that was not my experience, and my salesman, Buddy, was so wonderful to work with. He understood my concerns and never once tried to push me into buying a car before I left the lot. After dealing with Buddy for the actual sale and enjoying that experience, I have to say that I wasn't very pleased with the finance office. I can't remember the man that I dealt with, but his sales approach for the add-on's was terrible. His office reeked of cigarette smoke, and he joked about general things that I didn't find funny at all. In spite of the finance office, I was very pleased with my overall visit to Performance Toyota, and I have recommended them (and my salesman, in particular) to several friends of mine. I would have no qualms about purchasing another car from this dealership in the future. More

I had looked all over Memphis for a great deal on a toyota highlander...i came across one in a magazine and went to take a look. The staff was informational but not aggessive. They gave me a great pric toyota highlander...i came across one in a magazine and went to take a look. The staff was informational but not aggessive. They gave me a great price and after researching it online, i discovered it was a really good deal!! I purchased it soon thereafter and havent had any problems at all. Love my new Highlander....my experience was great and I would definately buy from here again!! More

They had perfect customer service and prices were in line. I bought 2 different vehicles from them in 3 months. The general manager Pez Kayedan runs the best dealership in memphis. If I need another c line. I bought 2 different vehicles from them in 3 months. The general manager Pez Kayedan runs the best dealership in memphis. If I need another car, used or new, we will buy from only them. Great experience. More

The worst Toyota Dealership in Memphis, they have the worst Sales team I have ever dealt with. Please do not waste your time with this dealership. I will gladly buy from another dealer. They will not get worst Sales team I have ever dealt with. Please do not waste your time with this dealership. I will gladly buy from another dealer. They will not get my business ever. This dealership doesn't get it at all. More

This was the easiest purchase I think I have ever made. Bought new Sienna after looking around and comparing the 2011 Odyssey to the 2011 Sienna. I hate dealing with car dealers as it consistently seems ex Bought new Sienna after looking around and comparing the 2011 Odyssey to the 2011 Sienna. I hate dealing with car dealers as it consistently seems exhausting but they really made it easy (and at a better price than I could get elsewhere). I had shopped around and Performance Toyota gave me a price for my trade-in that equalled the best I could get anywhere and offered me the most competitive price for the Sienna. Delivery was great and I was introduced to service too. I'd highly recommend to any friend of family member. More

Predatory, non-transparent, does not accept responsibility, focused on saying anything true or not, for a sale. Follow up with "management" yields no recourse Stay well away from this dealersh responsibility, focused on saying anything true or not, for a sale. Follow up with "management" yields no recourse Stay well away from this dealership. Would expect more from Toyota, but Toyota takes no responsibilty whatsoever for the dealers, even though dealers are their agents. This is a trap to stay well away from. More

I contacted the "internet sales department" over the phone and drove up to Memphis to purchase a 4Runner. The buying experience was terrible. They attempted to pressured me to buy extra dealer items suc phone and drove up to Memphis to purchase a 4Runner. The buying experience was terrible. They attempted to pressured me to buy extra dealer items such as etched glass, saying it had already been done. Additionally they were not honest about the cost of the 4Runner. I live in Tupelo and was not able to check the actual cost of the vehicle until afterwords and it cost me about $500. I should have just left the dealer, however I purchased the car. Not a bad car just my absolute worst dealer experience ever. I'll never to that again. I marked the friendliness as a 3, its actually a phony 3. My advice: Don't buy form Performance Toyota in Memphis. More