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Principle Toyota in Memphis
Memphis, TN
1,960 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 19, 2025
The service contact James Palmer, I dealt with was impatient and rude. When I asked him a questions, he became agitated and impatient. It wasn’t a pleasant experience. impatient and rude. When I asked him a questions, he became agitated and impatient. It wasn’t a pleasant experience. More
by Tbmkan
Employees Worked With
James Palmer
October 13, 2025
I would not recommend this dealership. The sales manager and general manager relied on high-pressure tactics, were condescending, and made it seem like they were doing us a favor by sellin The sales manager and general manager relied on high-pressure tactics, were condescending, and made it seem like they were doing us a favor by selling a vehicle. While the salesperson and finance manager were courteous and helpful, that professionalism ended quickly. Less than three weeks after purchase, the vehicle is already in the shop. The service staff have been just as unprofessional and dismissive as the sales leadership. If you are a professional looking for an ethical, respectful, and customer-focused team, this is absolutely not the place to go. High-pressure sales, deceptive practices, and poor service make this a dealership I will never do business with again. More
by thatsafetychick
Employees Worked With
David M
October 10, 2025
Shelton in the service department is extremely helpful. I have been going to him for over 10 years and he always makes sure to go above and beyond to make sure I am satisfied. I have been going to him for over 10 years and he always makes sure to go above and beyond to make sure I am satisfied. More
by martha901
Employees Worked With
Shelton Maben
October 08, 2025
We had a great experience here with Andy when we purchased our Rav4 hybrid. Everyone really worked hard to make sure we got the best deal! We drove every hybrid in this class and the Rav4 was hands purchased our Rav4 hybrid. Everyone really worked hard to make sure we got the best deal! We drove every hybrid in this class and the Rav4 was hands down the nicest, smoothest, and best ride. You already know you can't go wrong with a Toyota. This is my third one. Amazing cars. More
by annabutlerlikethebutlerdidit
Employees Worked With
Andy Fong
September 26, 2025
Excellent Customer service. Libra kept me updated on my vehicle. The ladies at the Customer Service desk are always smiling and pleasant. Highly recommend Principle Toyota on Libra kept me updated on my vehicle. The ladies at the Customer Service desk are always smiling and pleasant. Highly recommend Principle Toyota on Winchester. More
by 4PAWS
Employees Worked With
Libra, Seth and the ladies at the Service desk
September 25, 2025
I had a good experience with this dealership because of a great salesman, Kendrick Hickman. He made sure all the things were done to the car I was interested in. a great salesman, Kendrick Hickman. He made sure all the things were done to the car I was interested in. More
by jones5172
Employees Worked With
Kendrick Hickman
