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Principle Toyota in Memphis
Memphis, TN
1,899 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,899 reviews
April 15, 2025
First time having service performed here. I was pleased with the service, but not the bill. At the bottom of the invoice was a $4.19 charge for DATA STORAGE FEE. I politely asked if they coul I was pleased with the service, but not the bill. At the bottom of the invoice was a $4.19 charge for DATA STORAGE FEE. I politely asked if they could not store my data and remove the charge. Wasn't negotiable. Even if it’s just $4, it’s a xx charge and should be included in the price of service, not a separate line item. Stupid things like this is why people hate going to car dealerships - you always feel like you’re getting taken somehow. More
by elliot1
Employees Worked With
Rodger Parker
April 15, 2025
I love Principle Toyota these guys are the best if you ever need a car go there ask for Brandon he will do all he can to help you GET YOURS ever need a car go there ask for Brandon he will do all he can to help you GET YOURS More
by lisasanders189
Employees Worked With
Sandeep Soni, Kelly Fast, Andy Fong, Garwyne Jones, Jason Montemayor, Rodger Parker
April 07, 2025
They got my car in quickly. That afternoon they told me what needed to be done and gave me an estimate. At all times they were professional and courteous. That afternoon they told me what needed to be done and gave me an estimate. At all times they were professional and courteous. More
by pthrashr
Employees Worked With
Antowan, Shelton Maben, John Forrester, Rodger Parker
March 29, 2025
I brought my car in for repair had waited 2. 5 hours only to find out my car had not been seen by anyone. I was upset had to speak with manager. I was given a discount My car was left overnig 5 hours only to find out my car had not been seen by anyone. I was upset had to speak with manager. I was given a discount My car was left overnight. I was informed that it was a 5 hour job. I received text to review information the next day at 11:50 am. I spoke to service advisor Maben only to find out that half of job completed. Again, I reached out to manager to get things right. I have k own Mabem for 9 years. It appears he was having an off day I had originally made appointment with Libra. He had a medical emergency on this day. I guess next time I will wait for Libra. Overall got car fixed besides internal systemic problems. Thanks David for my discount and 👀 the process through. Respectively submitted Tonni Chew More
by Tonni
Employees Worked With
Shelton Maben
March 18, 2025
Had a fantastic experience at Principle Toyota! Aaron Taber and the team worked with me despite having no credit history. They helped with financing, insurance, and my Tennessee license plate. Plus Aaron Taber and the team worked with me despite having no credit history. They helped with financing, insurance, and my Tennessee license plate. Plus, I got a 3-year free service plan with my new RAV4. Highly recommend their outstanding support! More
by elianeth.kiteni
Employees Worked With
Aaron Taber, David Handley
March 14, 2025
Worked with Andy F. , the best hands down. Thank you and Jeff L. for helping me with my purchase. I was able to get what I wanted, thank you guys for all your hard work. , the best hands down. Thank you and Jeff L. for helping me with my purchase. I was able to get what I wanted, thank you guys for all your hard work. Very friendly, patient, and understanding! More
by Jelishia
Employees Worked With
Jeff L., Andy Fong
March 13, 2025
I had a great experience at this dealership. Cassi made the selling process of my vehicle super quick and easy. The $1,000.00 over Carmax's appraisal promotion is 100% legit! I would definitely Cassi made the selling process of my vehicle super quick and easy. The $1,000.00 over Carmax's appraisal promotion is 100% legit! I would definitely recommend anyone who's looking to sell their vehicle to check them out. More
by Diesel
Employees Worked With
Cassidy Nealy
March 03, 2025
The service manager was very helpful and I liked how the mechanic took a video to show me what was exactly wrong with my car and what needed to be fixed. mechanic took a video to show me what was exactly wrong with my car and what needed to be fixed. More
by Sarafama84
Employees Worked With
Jasper
February 28, 2025
Pretty simple transaction. All the staff were friendly. Poh was my sales advisor and she was polite and professional throughout the entire process of test driving and working o All the staff were friendly. Poh was my sales advisor and she was polite and professional throughout the entire process of test driving and working out the deal. More
by Mitch
Employees Worked With
Buddy Carnett, Poh Ng
