Principle BMW of San Antonio - Service Center

Customer service was not good. No walk through after services were performed and I called and left message for service manager and it was never returned. No walk through after services were performed and I called and left message for service manager and it was never returned. More

Broke my vehicle in for service Lauren was amazing she explained everything and went out of her way to have a vehicle ready for me when I arrived. I had been going to a different dealership and had an awf explained everything and went out of her way to have a vehicle ready for me when I arrived. I had been going to a different dealership and had an awful experience. More

Lauren, my service advisor at Principle’s BMW in San Antonio was amazing. She knew I was driving 45 minutes to drop off my car so she made sure my loaner vehicle was waiting for me. She has been amazin Antonio was amazing. She knew I was driving 45 minutes to drop off my car so she made sure my loaner vehicle was waiting for me. She has been amazing and made the process as simple as possible. I’ve gone to other dealerships and it’s a nightmare trying to get your car service and have a loaner vehicle available for me. I would highly recommend anyone that needs their BMW service to visit this dealership. More

Worst experience. Did not believe me that there were real issues with the vehicle. Dismissive and questioned whether I was being honest. Just told me to take pictures Did not believe me that there were real issues with the vehicle. Dismissive and questioned whether I was being honest. Just told me to take pictures when trunk randomly opened. Gave me a loaner and last minute sent text stating I had 12 hours to return car which meant if not before midnight needed to be returned by the next couple of hours or I’d be charged over 100 dollars. The loaner was defective and their only concern was when I’d return it and not if I was safe. I’ve learned my lesson. I’m going back to buying Mercedes. More

Excellent customer service. Super friendly staff always looking to help in every way they can and make my service worthwhile. Super friendly staff always looking to help in every way they can and make my service worthwhile. More

I was taken right away and explained the service my car required. I expected it to be in the shop longer but it was rest in 2.5 hours. required. I expected it to be in the shop longer but it was rest in 2.5 hours. More

Everyone was kind and professional. Work was done efficiently. I was kept updated on the status of my vehicle Work was done efficiently. I was kept updated on the status of my vehicle More

All representatives are excellent. Mr. John Gamboa is particularly outstanding. He is very knowledgeable and professional. Mr. John Gamboa is particularly outstanding. He is very knowledgeable and professional. More

Always the highest quality work. . everyone is extremely professional and knowledgeable. Michal, my service advisor, is someone I trust for advice and she always keeps me up to date o . everyone is extremely professional and knowledgeable. Michal, my service advisor, is someone I trust for advice and she always keeps me up to date on work being performed. More

Alamd is a great service advisor! Very helpful, knowledgeable, and responsive. If you need help, ask for Alamd Rosario Very helpful, knowledgeable, and responsive. If you need help, ask for Alamd Rosario More