Principle BMW of San Antonio - Service Center

Worst experience. Did not believe me that there were real issues with the vehicle. Dismissive and questioned whether I was being honest. Just told me to take pictures Did not believe me that there were real issues with the vehicle. Dismissive and questioned whether I was being honest. Just told me to take pictures when trunk randomly opened. Gave me a loaner and last minute sent text stating I had 12 hours to return car which meant if not before midnight needed to be returned by the next couple of hours or I’d be charged over 100 dollars. The loaner was defective and their only concern was when I’d return it and not if I was safe. I’ve learned my lesson. I’m going back to buying Mercedes. More

Excellent customer service. Super friendly staff always looking to help in every way they can and make my service worthwhile. Super friendly staff always looking to help in every way they can and make my service worthwhile. More

I was taken right away and explained the service my car required. I expected it to be in the shop longer but it was rest in 2.5 hours. required. I expected it to be in the shop longer but it was rest in 2.5 hours. More

Everyone was kind and professional. Work was done efficiently. I was kept updated on the status of my vehicle Work was done efficiently. I was kept updated on the status of my vehicle More

All representatives are excellent. Mr. John Gamboa is particularly outstanding. He is very knowledgeable and professional. Mr. John Gamboa is particularly outstanding. He is very knowledgeable and professional. More

Alamd is a great service advisor! Very helpful, knowledgeable, and responsive. If you need help, ask for Alamd Rosario Very helpful, knowledgeable, and responsive. If you need help, ask for Alamd Rosario More

Always the highest quality work. . everyone is extremely professional and knowledgeable. Michal, my service advisor, is someone I trust for advice and she always keeps me up to date o . everyone is extremely professional and knowledgeable. Michal, my service advisor, is someone I trust for advice and she always keeps me up to date on work being performed. More

Was met very shortly after my stated appointment time and checked in promptly. Was kept informed throughout the day. All concerns addressed and car was serviced well checked in promptly. Was kept informed throughout the day. All concerns addressed and car was serviced well More

Great service and always so pleasant! Highly recommend and love my service advisor Michal Boehme. Highly recommend and love my service advisor Michal Boehme. More

Superb service department! Holly has handled my Mini’s service since I bought it June 2024. She’s done a great job of keeping me informed of the car’s status every step of th Holly has handled my Mini’s service since I bought it June 2024. She’s done a great job of keeping me informed of the car’s status every step of the way. I brought it in this time for a safety recall and I was provided with essentially the same car; some dealerships don’t do this, so it’s appreciated. Her coworker, Alexandria provided me with info when Holly was out of pocket—and she is also great. Thank you! More