Principle BMW of San Antonio - Service Center

Excellent service, timely repairs and honest feedback of the need for the repairs and cost of repairs. the need for the repairs and cost of repairs. More

Good experience. Great cappuccino machine in waiting area Fair pricing and the video from service technician was much appreciated. Overall I was happy with my v Great cappuccino machine in waiting area Fair pricing and the video from service technician was much appreciated. Overall I was happy with my visit More

Lauren was the best service advisor I’ve had in years. She communicated well, kept me abreast of not only what was needed on my vehicle but also pricing. Super positive attitude which is important when yo She communicated well, kept me abreast of not only what was needed on my vehicle but also pricing. Super positive attitude which is important when you’re spending a lot of money on service. More

Great service and my service advisor Filbert always takes care of me and goes above and beyond care of me and goes above and beyond More

Service department is always busy but efficient. The staff is knowledgeable and very professional handling repairs. The staff is knowledgeable and very professional handling repairs. More

Needed service for an AC blowing warm air, brake fluid flush, and an oil change. The service rep, Donovan was easy to work with and explain quote and later called stating that the AC was a result of low flush, and an oil change. The service rep, Donovan was easy to work with and explain quote and later called stating that the AC was a result of low coolant and leak in the radiator. I elected to get the radiator repaired rather than replaced. Picked up the vehicle the next day and noted that I did not receive the complimentary car wash nor were the oil change and brake fluid service notifications reset. Two days later the AC isn’t working while the radiator fluid level is in the acceptable range. Now I wonder what I paid for? If the reset wasn’t complete on the oil change and brake fluid flush, perhaps nothing was done and I’m a fool for trusting Principle BMW of San Antonio. Now waiting on a call back from Donovan the service rep. More

Help with outdated GPS system on a New 2025 x5 was nonexistent!! Dealer said not their problem-universal GpS problem with BMW…. I don’t care whose problem it is… just should be updated by BMW… will n nonexistent!! Dealer said not their problem-universal GpS problem with BMW…. I don’t care whose problem it is… just should be updated by BMW… will not buy another BMW if that is how a problem is treated!!! More

Service Advisor, Gilbert Vasquez has been outstanding across the board with every one of my visits. Unfortunately, I cannot state the same for the BMW Technicians' knowledge, workmanship and ability to r across the board with every one of my visits. Unfortunately, I cannot state the same for the BMW Technicians' knowledge, workmanship and ability to resolve concerns I've had with my vehicle. More

Customer service was not good. No walk through after services were performed and I called and left message for service manager and it was never returned. No walk through after services were performed and I called and left message for service manager and it was never returned. More