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Principle BMW of San Antonio - Service Center
San Antonio, TX
678 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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678 Reviews of Principle BMW of San Antonio - Service Center
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June 02, 2025
Needed service for an AC blowing warm air, brake fluid flush, and an oil change. The service rep, Donovan was easy to work with and explain quote and later called stating that the AC was a result of low flush, and an oil change. The service rep, Donovan was easy to work with and explain quote and later called stating that the AC was a result of low coolant and leak in the radiator. I elected to get the radiator repaired rather than replaced. Picked up the vehicle the next day and noted that I did not receive the complimentary car wash nor were the oil change and brake fluid service notifications reset. Two days later the AC isn’t working while the radiator fluid level is in the acceptable range. Now I wonder what I paid for? If the reset wasn’t complete on the oil change and brake fluid flush, perhaps nothing was done and I’m a fool for trusting Principle BMW of San Antonio. Now waiting on a call back from Donovan the service rep. More
by golfbugs1
Employees Worked With
Donovan
June 01, 2025
Help with outdated GPS system on a New 2025 x5 was nonexistent!! Dealer said not their problem-universal GpS problem with BMW…. I don’t care whose problem it is… just should be updated by BMW… will n nonexistent!! Dealer said not their problem-universal GpS problem with BMW…. I don’t care whose problem it is… just should be updated by BMW… will not buy another BMW if that is how a problem is treated!!! More
by ?????
Employees Worked With
Don’t know
May 30, 2025
Service Advisor, Gilbert Vasquez has been outstanding across the board with every one of my visits. Unfortunately, I cannot state the same for the BMW Technicians' knowledge, workmanship and ability to r across the board with every one of my visits. Unfortunately, I cannot state the same for the BMW Technicians' knowledge, workmanship and ability to resolve concerns I've had with my vehicle. More
by rrgoatster
Employees Worked With
Gilbert Vasquez
May 28, 2025
Customer service was not good. No walk through after services were performed and I called and left message for service manager and it was never returned. No walk through after services were performed and I called and left message for service manager and it was never returned. More
by tx.senorita
Employees Worked With
Ryan Watson
May 13, 2025
Broke my vehicle in for service Lauren was amazing she explained everything and went out of her way to have a vehicle ready for me when I arrived. I had been going to a different dealership and had an awf explained everything and went out of her way to have a vehicle ready for me when I arrived. I had been going to a different dealership and had an awful experience. More
by anaandrade19721
Employees Worked With
Lauren Montez
May 13, 2025
Lauren, my service advisor at Principle’s BMW in San Antonio was amazing. She knew I was driving 45 minutes to drop off my car so she made sure my loaner vehicle was waiting for me. She has been amazin Antonio was amazing. She knew I was driving 45 minutes to drop off my car so she made sure my loaner vehicle was waiting for me. She has been amazing and made the process as simple as possible. I’ve gone to other dealerships and it’s a nightmare trying to get your car service and have a loaner vehicle available for me. I would highly recommend anyone that needs their BMW service to visit this dealership. More
by anaandrade19721
Employees Worked With
Lauren Montez
May 08, 2025
Worst experience. Did not believe me that there were real issues with the vehicle. Dismissive and questioned whether I was being honest. Just told me to take pictures Did not believe me that there were real issues with the vehicle. Dismissive and questioned whether I was being honest. Just told me to take pictures when trunk randomly opened. Gave me a loaner and last minute sent text stating I had 12 hours to return car which meant if not before midnight needed to be returned by the next couple of hours or I’d be charged over 100 dollars. The loaner was defective and their only concern was when I’d return it and not if I was safe. I’ve learned my lesson. I’m going back to buying Mercedes. More
by Slargo1957
Employees Worked With
Who knows if I spoke to Cantù.
May 02, 2025
Excellent customer service. Super friendly staff always looking to help in every way they can and make my service worthwhile. Super friendly staff always looking to help in every way they can and make my service worthwhile. More
by gabygalan
Employees Worked With
Alamd Rosario, Ryan Mararac
